{"id":890,"date":"2018-02-04T18:50:34","date_gmt":"2018-02-04T10:50:34","guid":{"rendered":"http:\/\/www.ponybai.com\/?p=890"},"modified":"2018-02-04T18:50:34","modified_gmt":"2018-02-04T10:50:34","slug":"community%e5%9f%ba%e7%a1%80%ef%bc%882%ef%bc%89%e5%ae%a2%e6%88%b7","status":"publish","type":"post","link":"http:\/\/www.ponybai.com\/?p=890","title":{"rendered":"Community\u57fa\u7840\uff082\uff09\u5ba2\u6237"},"content":{"rendered":"<div class=\"nested0\">\n<h2 id=\"Tdxn4tBK-heading1\" class=\"helpHead2\">\u5b66\u4e60\u76ee\u6807<\/h2>\n<div class=\"body\">\n<div id=\"p2\" class=\"p\">\n<p>\u5b8c\u6210\u672c\u5355\u5143\u540e\uff0c\u60a8\u5c06\u80fd\u591f\uff1a<\/p>\n<ul class=\"ul bulletList\">\n<li class=\"li\">\u63cf\u8ff0\u5ba2\u6237\u793e\u533a\u7684\u4e00\u4e9b\u5178\u578b\u7528\u4f8b\u3002<\/li>\n<li class=\"li\">\u4e3a\u5ba2\u6237\u7fa4\u5b9a\u4e49\u53ef\u8861\u91cf\u7684\u76ee\u6807\u3002<\/li>\n<li class=\"li\">\u5b9a\u4e49\u54ea\u4e9bService Cloud\u529f\u80fd\u53ef\u7528\u4e8e\u6539\u5584\u8d35\u516c\u53f8\u7684\u5ba2\u6237\u670d\u52a1\u3002<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"communities_setting_goals_for_community_audience\" class=\"topic concept nested0\" lang=\"en-us\" xml:lang=\"en-us\">\n<h2 id=\"Tdxn4tBK-heading2\" class=\"helpHead2\"><span id=\"topic-title\" class=\"ph\">\u4f7f\u7528\u793e\u533a\u4e91\u4e0e\u5ba2\u6237\u4ea4\u6d41<\/span><\/h2>\n<div class=\"body conbody\">\n<p class=\"p\">\u60a8\u6709\u5174\u8da3\u4e3a\u60a8\u7684\u5ba2\u6237\u521b\u5efa\u4e00\u4e2a\u793e\u533a\u3002\u4e3a\u4ec0\u4e48\uff1f\u7531\u4e8e\u5ba2\u6237\u7fa4\u4f53\uff1a<\/p>\n<div class=\"p\">\n<ul class=\"ul bulletList\">\n<li class=\"li\">\u8ba9\u5ba2\u6237\u4e0e\u5176\u4ed6\u5ba2\u6237\u5206\u4eab\u7ecf\u9a8c\u548c\u4e13\u4e1a\u77e5\u8bc6<\/li>\n<li 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Financial\u53ef\u4ee5\u5728\u5176Salesforce\u7ec4\u7ec7\u4e2d\u521b\u5efa\u591a\u4e2a\u793e\u533a\uff0c\u4ee5\u4fbf\u4e3a\u4e2a\u4eba\u548c\u4f01\u4e1a\u5ba2\u6237\u91cf\u8eab\u5b9a\u5236\u4f53\u9a8c\u3002<\/p>\n<p>\u516c\u53f8\u670d\u52a1\u526f\u603b\u88c1Jasper Hare\u5e0c\u671b\u6bcf\u4e2a\u5ba2\u6237\uff0c\u65e0\u8bba\u662f\u4e2a\u4eba\u8fd8\u662f\u4f01\u4e1a\uff0c\u90fd\u5728\u516c\u53f8\u7f51\u7ad9\u4e0a\u6709\u81ea\u5df1\u7684\u7a7a\u95f4\u3002\u5728\u90a3\u91cc\uff0c\u4ed6\u4eec\u53ef\u4ee5\u7ef4\u62a4\u4ed6\u4eec\u7684\u5ba2\u6237\uff0c\u5411\u7528\u6237\u8bba\u575b\u53d1\u8868\u95ee\u9898\uff0c\u67e5\u770b\u77e5\u8bc6\u6587\u7ae0\uff0c\u5982\u679c\u9700\u8981\u7684\u8bdd\uff0c\u6253\u5f00\u652f\u6301\u7684\u6848\u4f8b\u3002<\/p>\n<p>Jasper\u4e0eSarayu\u548c\u793e\u533a\u7ecf\u7406Alessandra 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Individual Client Customer Support Community\">\n<ul class=\"ul bulletList\">\n<li class=\"li\">\u542f\u7528\u70b9\u5bf9\u70b9\u4ea4\u4e92\uff0c\u76ee\u7684\u662f\u5c06\u6848\u4ef6\u4ece\u652f\u6301\u4e2d\u8f6c\u79fb\u51fa\u53bb<\/li>\n<li class=\"li\">\u8ba9\u5ba2\u6237\u5728\u9700\u8981\u65f6\u5728\u7ebf\u521b\u5efa\u6848\u4f8b<\/li>\n<li class=\"li\">\u5411\u5ba2\u6237\u5c55\u793aLira\u7684\u77e5\u8bc6\u57fa\u7840<\/li>\n<li class=\"li\">\u5728\u79fb\u52a8\u8bbe\u5907\u4e0a\u6388\u4e88\u8bbf\u95ee\u6743\u9650<\/li>\n<\/ul>\n<\/td>\n<td class=\"entry\" headers=\"d111931e95\" data-title=\"Lira\u2019s Business Client Customer Support Community\">\n<ul class=\"ul bulletList\">\n<li class=\"li\">\u8bbf\u95ee\u4ed6\u4eec\u7684\u5ba2\u6237\u4fe1\u606f\uff0c\u4ee5\u4fbf\u66f4\u65b0<\/li>\n<li class=\"li\">\u4f7f\u4f01\u4e1a\u80fd\u591f\u7ba1\u7406\u4ed6\u4eec\u7684\u8ba2\u5355<\/li>\n<li class=\"li\">\u5ba1\u67e5\u6bcf\u6708\u62a5\u8868<\/li>\n<li class=\"li\">\u8ba9\u5ba2\u6237\u5728\u5fc5\u8981\u65f6\u5728\u7ebf\u521b\u5efa\u6848\u4f8b<\/li>\n<li class=\"li\">\u5411\u5ba2\u6237\u5c55\u793aLira\u7684\u77e5\u8bc6\u57fa\u7840<\/li>\n<li class=\"li\">\u5728\u79fb\u52a8\u8bbe\u5907\u4e0a\u6388\u4e88\u8bbf\u95ee\u6743\u9650<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div>\n<div id=\"communities_setting_goals_for_community_2\" class=\"topic concept nested0\" lang=\"en-us\" xml:lang=\"en-us\">\n<h2 id=\"Tdxn4tBK-heading3\" class=\"helpHead2\"><span id=\"topic-title\" class=\"ph\">\u4e0e\u670d\u52a1\u4e91\u7279\u6027\u96c6\u6210<\/span><\/h2>\n<div class=\"body conbody\">\n<p>\u6211\u4eec\u5df2\u7ecf\u63d0\u5230\u4e86\u5728Salesforce\u5e73\u53f0\u4e0a\u6784\u5efa\u793e\u533a\u7684\u6700\u5927\u597d\u5904\u4e4b\u4e00\uff1a\u60a8\u6b63\u5728Salesforce\u5e73\u53f0\u4e0a\u6784\u5efa\u793e\u533a\u3002\u5728\u5e73\u53f0\u4e0a\u610f\u5473\u7740\u60a8\u53ef\u4ee5\u5c06\u5404\u79cdSalesforce\u529f\u80fd\u65e0\u7f1d\u96c6\u6210\u5230\u60a8\u7684\u793e\u533a\u4e2d\u3002<\/p>\n<p>\u8ba9\u6211\u4eec\u6765\u770b\u770b\u51e0\u4e2aService Cloud\u529f\u80fd\u5982\u4f55\u771f\u6b63\u4f7fLira Financial\u7684\u5ba2\u6237\u670d\u52a1\u6d41\u884c\u8d77\u6765\u3002<\/p>\n<p>\u9996\u5148\uff0cLira\u73b0\u5728\u53ef\u4ee5\u8f7b\u677e\u5c06\u5176Salesforce Knowledge\u6587\u7ae0\u516c\u5f00\u5230\u5176\u5185\u90e8\u7ec4\u7ec7\u4e4b\u5916\u3002\u53ea\u9700\u5728\u793e\u533a\u751f\u6210\u5668\u4e2d\u70b9\u51fb\u51e0\u4e0b\uff0c\u5ba2\u6237\u5c31\u53ef\u4ee5\u8bbf\u95ee\u5173\u4e8eLira\u4ea7\u54c1\u548c\u652f\u6301\u7684\u6709\u7528\u6587\u7ae0\u3002\u5982\u679c\u5ba2\u6237\u6ca1\u6709\u5728\u6587\u7ae0\u4e2d\u627e\u5230\u4ed6\u4eec\u9700\u8981\u7684\u4e1c\u897f\u5462\uff1f\u90a3\u4e48\uff0c\u4ed6\u4eec\u53ef\u4ee5\u5f88\u5bb9\u6613\u5730\u63d0\u51fa\u4e00\u4e2a\u95ee\u9898\uff08\u7531Chatter\u652f\u6301\uff09\uff0c\u6216\u76f4\u63a5\u4ece\u793e\u533a\u63d0\u4ea4\u6848\u4f8b\u3002<\/p>\n<p class=\"p\"><img decoding=\"async\" class=\"image\" src=\"https:\/\/res.cloudinary.com\/hy4kyit2a\/image\/upload\/doc\/trailhead\/en-usac12a657cbf2fe7e93c30ec115af765d.png\" alt=\"Salesforce Knowledge in community\" \/><\/p>\n<p>\u5728\u793e\u533a\u4e2d\u63d0\u4ea4\u7684\u6240\u6709\u6848\u4f8b\u90fd\u663e\u793a\u5728Salesforce\u4e2d &#8211; \u8fd9\u610f\u5473\u7740\u53ef\u4ee5\u5bf9\u5176\u8fdb\u884c\u8ddf\u8e2a\u548c\u62a5\u544a\u3002\u8fd9\u4e2a\u62a5\u544a\u5982\u4f55\u6709\u7528\uff1f\u90a3\u4e48\uff0c\u5c31\u5728\u7f8e\u56fd\u7a0e\u6536\u5230\u671f\u4e4b\u524d\uff0c\u91cc\u62c9\u6bcf\u5e74\u5728\u8ba1\u7b97\u6263\u9664\u7684\u6848\u4f8b\u4e0a\u90fd\u4f1a\u5927\u5e45\u589e\u52a0\u3002\u57fa\u4e8e\u8fd9\u79cd\u589e\u957f\uff0c\u91cc\u62c9\u7684\u4ea7\u54c1\u56e2\u961f\u51b3\u5b9a\u53d1\u5e03\u4e00\u4e2a\u89c6\u9891\uff0c\u663e\u793a\u5ba2\u6237\u5982\u4f55\u8ba1\u7b97\u51fa\u4ed6\u4eec\u7684\u6263\u9664\uff0c\u4ee5\u53ca\u5728\u54ea\u91cc\u8f93\u5165\u4fe1\u606f\u3002\u5173\u4e8e\u6263\u9664\u7684\u6848\u4ef6\u6570\u91cf\u4e0b\u964d\u3002<\/p>\n<p>Lira Financial\u968f\u540e\u51b3\u5b9a\u4f7f\u7528\u793e\u533a\u751f\u6210\u5668\u4e2d\u7684\u7ba1\u7406\u5355\u5143\u804a\u5929\u7ec4\u4ef6\u4e3a\u5176\u793e\u533a\u6dfb\u52a0\u5b9e\u65f6\u804a\u5929\u529f\u80fd\u3002\u5f53\u5ba2\u6237Veronica Sigismondo\u9047\u5230\u95ee\u9898\u65f6\uff0c\u53ea\u9700\u70b9\u51fb\u63d0\u4f9b\u5e2e\u52a9\u7684\u5f39\u51fa\u7a97\u53e3\u5373\u53ef\u3002 Veronica\u5f00\u59cb\u4e0eLira\u7684\u652f\u6301\u4ee3\u7406James McGuire\u804a\u5929\u3002<\/p>\n<p>\u8a79\u59c6\u65af\u5728\u4ed6\u7684\u6700\u540e\uff0c\u6b63\u5728\u4f7f\u7528\u670d\u52a1\u63a7\u5236\u53f0\uff0c\u4ed6\u4e00\u773c\u5c31\u770b\u5230\u4e86\u7ef4\u7f57\u59ae\u5361\u7684\u4fe1\u606f\u3002\u8a79\u59c6\u65af\u6ce8\u610f\u5230\u7ef4\u7f57\u5c3c\u5361\u5df2\u7ecf\u662f\u91cc\u62c9\u5546\u4e1a\u5ba2\u6237\u5df2\u67096\u5e74\u4e86\uff0c\u5f53\u65f6\u5979\u5df2\u7ecf\u5f00\u4e86\u4e09\u4e2a\u6848\u5b50\u3002\u5979\u7684\u6240\u6709\u6848\u4f8b\u90fd\u4e0e\u8ba1\u7b97\u5979\u7684\u7279\u79cd\u9488\u7ec7\u5e3d\u5b50\u7684\u9500\u552e\u7a0e\u6709\u5173\u3002<\/p>\n<p 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