{"id":3420,"date":"2018-02-23T23:35:47","date_gmt":"2018-02-23T15:35:47","guid":{"rendered":"http:\/\/www.ponybai.com\/?p=1084"},"modified":"2018-02-23T23:35:47","modified_gmt":"2018-02-23T15:35:47","slug":"omni-channel%e5%9f%ba%e7%a1%80%ef%bc%881%ef%bc%89%e5%90%af%e5%8a%a8%e8%b7%af%e7%94%b1-2","status":"publish","type":"post","link":"http:\/\/www.ponybai.com\/?p=3420","title":{"rendered":"Omni-Channel\u57fa\u7840\uff082\uff09\u542f\u52a8\u8def\u7531"},"content":{"rendered":"<div class=\"nested0\">\n<h2 id=\"Tdxn4tBK-heading1\" class=\"helpHead2\">\u5b66\u4e60\u76ee\u6807<\/h2>\n<div class=\"body\">\n<div class=\"p\">\n<p>\u5b8c\u6210\u672c\u5355\u5143\u540e\uff0c\u60a8\u5c06\u80fd\u591f\uff1a<\/p>\n<ul class=\"ul bulletList\">\n<li class=\"li\">\u521b\u5efa\u4e00\u4e2a\u670d\u52a1\u901a\u9053\u548c\u8def\u7531\u914d\u7f6e\u3002<\/li>\n<li class=\"li\">\u5c06\u8def\u7531\u914d\u7f6e\u4e0e\u961f\u5217\u76f8\u5173\u8054\u3002<\/li>\n<li class=\"li\">\u521b\u5efa\u72b6\u6001\u914d\u7f6e\u548c\u72b6\u6001\u3002<\/li>\n<li class=\"li\">\u5c06\u5168\u5411\u901a\u9053\u6dfb\u52a0\u5230\u63a7\u5236\u53f0\u3002<\/li>\n<li class=\"li\">\u8def\u7531\u4f60\u7684\u7b2c\u4e00\u4e2a\u5bf9\u8c61\u3002<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"service_omnichannel_setup_intro\" class=\"topic nested0\" lang=\"en-us\" xml:lang=\"en-us\">\n<h2 id=\"Tdxn4tBK-heading2\" class=\"helpHead2\"><span id=\"topic-title\" class=\"ph\">\u6309\u987a\u5e8f\u83b7\u53d6\u60a8\u7684\u8bbe\u7f6e<\/span><\/h2>\n<div class=\"body\">\n<p>\u8ba9\u6211\u4eec\u82b1\u51e0\u5206\u949f\u65f6\u95f4\u7ed8\u5236\u60a8\u7684\u9001\u8d27\u8def\u7ebf\u3002\u6211\u4eec\u9996\u5148\u521b\u5efa\u4e00\u4e2a\u670d\u52a1\u901a\u9053\uff0c\u8def\u7531\u914d\u7f6e\uff0c\u961f\u5217\u548c\u72b6\u6001\u3002\u7136\u540e\uff0c\u6211\u4eec\u5236\u4f5c\u4e00\u4e2a\u63a7\u5236\u53f0\u5e94\u7528\u7a0b\u5e8f\uff0c\u5e76\u6dfb\u52a0\u5168\u5411\u901a\u9053\u3002\u4e4b\u540e\uff0c\u4f60\u53ef\u4ee5\u8def\u7531\u4f60\u7684\u7b2c\u4e00\u4e2a\u6848\u4f8b\uff01<\/p>\n<p>\u73b0\u5728\uff0c\u8ba9\u6211\u4eec\u628a\u4f60\u7684\u9001\u8d27\u5361\u8f66\u5728\u8def\u4e0a\u3002<\/p>\n<\/div>\n<div id=\"service_omnichannel_setup_service_channel\" class=\"topic nested1\" lang=\"en-us\" xml:lang=\"en-us\">\n<h3 id=\"Tdxn4tBK-heading3\" class=\"helpHead3\"><span id=\"topic-title\" class=\"ph\">1.\u521b\u5efa\u4e00\u4e2a\u670d\u52a1\u9891\u9053<\/span><\/h3>\n<div class=\"body\">\n<div class=\"p\">\n<p>\u6211\u4eec\u5904\u7406\u8fd9\u4e2a\u6a21\u5757\u7684\u6848\u4f8b\u3002\u56e0\u6b64\uff0c\u7b2c\u4e00\u6b65\u662f\u4f7f\u6848\u4ef6\u53ef\u7528\u4e8e\u670d\u52a1\u901a\u9053\u7684\u8def\u7531\u3002<\/p>\n<ol class=\"ol enumList\">\n<li class=\"li\">\u4ece\u8bbe\u7f6e\u4e2d\uff0c\u5728\u5feb\u901f\u67e5\u627e\u6846\u4e2d\u8f93\u5165<span style=\"font-family: Inconsolata, monospace;\">Omni-Channel<\/span>\uff0c\u7136\u540e\u9009\u62e9<strong class=\"ph uicontrol\">Service Channels<\/strong>.<\/li>\n<li class=\"li\">\u70b9\u51fb <strong class=\"ph uicontrol\">New<\/strong>.<\/li>\n<li class=\"li\">\u8f93\u5165\u540d\u79f0 <kbd class=\"ph userinput\">Cases<\/kbd>\u00a0(API\u540d\u79f0\u5c06\u81ea\u52a8\u586b\u5165Cases).<\/li>\n<li class=\"li\">\u9009\u62e9 <strong class=\"ph uicontrol\">Cases<\/strong> \u4e3aSalesforce\u5bf9\u8c61\u3002<\/li>\n<li class=\"li\">\u70b9\u51fb <strong class=\"ph uicontrol\">Save<\/strong>.<\/li>\n<\/ol>\n<p>\u73b0\u5728\uff0cOmni-Channel\u53ef\u4ee5\u8def\u7531\u75c5\u4f8b\u3002\u4e0b\u4e00\u6b65\u662f\u5236\u5b9a\u4e00\u4e2a\u57fa\u672c\u7684\u8def\u7531\u914d\u7f6e\uff0c\u4ee5\u4fbfOmni-Channel\u77e5\u9053\u5982\u4f55\u5c06\u8fd9\u4e9b\u6848\u4f8b\u63d0\u4f9b\u7ed9\u4ee3\u7406\u3002<\/p>\n<\/div>\n<div><\/div>\n<\/div>\n<\/div>\n<div id=\"service_omnichannel_setup_routing_configuration\" class=\"topic nested1\" lang=\"en-us\" xml:lang=\"en-us\">\n<h3 id=\"Tdxn4tBK-heading4\" class=\"helpHead3\"><span id=\"topic-title\" class=\"ph\">2.\u521b\u5efa\u4e00\u4e2a\u8def\u7531\u914d\u7f6e<\/span><\/h3>\n<div class=\"body\">\n<div class=\"p\">\n<ol class=\"ol enumList\">\n<li class=\"li\">\u4ece\u8bbe\u7f6e\u4e2d\uff0c\u5728\u5feb\u901f\u67e5\u627e\u6846\u4e2d\u8f93\u5165\u00a0<kbd class=\"ph userinput\">Omni-Channel<\/kbd>\uff0c\u7136\u540e\u9009\u62e9\u00a0<strong class=\"ph uicontrol\">Routing Configurations<\/strong>.<\/li>\n<li class=\"li\">\u70b9\u51fb <strong class=\"ph uicontrol\">New<\/strong>.<\/li>\n<li class=\"li\">\u8f93\u5165\u540d\u79f0 <kbd class=\"ph userinput\">High-Priority Cases<\/kbd>\u00a0(\u5f00\u53d1\u8005\u540d\u79f0\u81ea\u52a8\u586b\u5145\u5230High_Priority_Cases).<\/li>\n<li class=\"li\">\u8bbe\u7f6e\u8def\u7531\u4f18\u5148\u7ea7:\u00a0<kbd class=\"ph userinput\">1<\/kbd>.<\/li>\n<li class=\"li\">\u9009\u62e9\u8def\u7531\u6a21\u578b:\u00a0<strong class=\"ph uicontrol\">Most Available<\/strong>.<\/li>\n<li class=\"li\">\u8bbe\u7f6e\u5bb9\u91cf\u5355\u4f4d:\u00a0<kbd class=\"ph userinput\">4<\/kbd>.<\/li>\n<li class=\"li\">\u70b9\u51fb <strong class=\"ph uicontrol\">Save<\/strong>.<\/li>\n<\/ol>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"service_omnichannel_setup_connect_queue\" class=\"topic nested1\" lang=\"en-us\" xml:lang=\"en-us\">\n<h3 id=\"Tdxn4tBK-heading5\" class=\"helpHead3\"><span id=\"topic-title\" class=\"ph\">3.\u5c06\u60a8\u7684\u8def\u7531\u914d\u7f6e\u94fe\u63a5\u5230\u961f\u5217<\/span><\/h3>\n<div class=\"body\">\n<div class=\"p\">\n<p>\u901a\u8fc7\u8bbe\u7f6e\u8def\u7531\u914d\u7f6e\uff0c\u6211\u4eec\u9700\u8981\u4e00\u4e2a\u961f\u5217\u6765\u94fe\u63a5\u5b83\u3002\u8ba9\u6211\u4eec\u521b\u5efa\u4e00\u4e2a\u961f\u5217\uff01<\/p>\n<ol class=\"ol enumList\">\n<li class=\"li\">\u4ece\u201c\u8bbe\u7f6e\u201d\u4e2d\uff0c\u5728\u201c\u5feb\u901f\u67e5\u627e\u201d\u6846\u4e2d\u8f93\u5165\u201c<span style=\"font-family: Inconsolata, monospace;\">Manage Users<\/span>\u201d\uff0c\u7136\u540e\u9009\u62e9\u201c<strong class=\"ph uicontrol\">Queues<\/strong>\u201d\u3002<\/li>\n<li class=\"li\">\u70b9\u51fb <strong class=\"ph uicontrol\">New<\/strong>.<\/li>\n<li class=\"li\">\u8f93\u5165\u6807\u7b7e <kbd class=\"ph userinput\">High-Priority Cases<\/kbd>\u00a0(\u961f\u5217\u540d\u79f0\u81ea\u52a8\u586b\u5145\u5230High_Priority_Cases).<\/li>\n<li class=\"li\">\u5728\u201c\u8def\u7531\u914d\u7f6e\u201d\u5b57\u6bb5\u4e2d\uff0c\u5355\u51fb\u67e5\u627e\u56fe\u6807\uff0c\u7136\u540e\u9009\u62e9\u521a\u521a\u521b\u5efa\u7684\u8def\u7531\u914d\u7f6e\uff08\u9ad8\u4f18\u5148\u7ea7\u6848\u4f8b\uff09<\/li>\n<li class=\"li\">\u5728\u201c\u652f\u6301\u7684\u5bf9\u8c61\u201d\u4e0b\uff0c\u9009\u62e9\u201c\u53ef\u7528\u5bf9\u8c61\u201d\u4e2d\u7684\u201c\u6848\u4f8b\u201d\uff0c\u7136\u540e\u5355\u51fb\u201c\u6dfb\u52a0\u201d\u5c06\u5176\u79fb\u81f3\u201c\u9009\u5b9a\u5bf9\u8c61\u201d\u3002<\/li>\n<li class=\"li\">\u5728\u201c\u961f\u5217\u6210\u5458\u201d\u4e0b\u7684\u201c\u641c\u7d22\u201d\u4e2d\uff0c\u9009\u62e9\u201c\u516c\u5171\u7ec4\u201d\uff0c\u7136\u540e\u5728\u201c\u53ef\u7528\u6210\u5458\u201d\u5217\u8868\u4e2d\u9009\u62e9\u201c\u6240\u6709\u5185\u90e8\u7528\u6237\u201d\uff0c\u7136\u540e\u5355\u51fb\u201c\u6dfb\u52a0\u201d\u5c06\u5176\u79fb\u81f3\u201c\u9009\u5b9a\u7528\u6237\u201d\u5c06\u81ea\u5df1\u4e5f\u6dfb\u52a0\u5230\u9009\u5b9a\u7684\u7528\u6237\u3002<\/li>\n<li class=\"li\">\u70b9\u51fb <strong class=\"ph uicontrol\">Save<\/strong>.<\/li>\n<\/ol>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"service_omnichannel_setup_presence\" class=\"topic nested1\" lang=\"en-us\" xml:lang=\"en-us\">\n<h3 id=\"Tdxn4tBK-heading6\" class=\"helpHead3\"><span id=\"topic-title\" class=\"ph\">4. \u4f60\u5728\u5417\uff1f\u8bbe\u7f6e\u4ee3\u7406\u7684\u5b58\u5728\u72b6\u6001<\/span><\/h3>\n<div class=\"body\">\n<div class=\"p\">\n<p>\u4ee3\u7406\u5546\u9700\u8981\u72b6\u6001\uff0c\u4ee5\u4fbf\u4ed6\u4eec\u53ef\u4ee5\u63a7\u5236\u5de5\u4f5c\u65f6\u95f4\u3002\u73b0\u5728\uff0c\u6211\u4eec\u4e3a\u4ee3\u7406\u5546\u521b\u5efa\u4e00\u4e2a\u72b6\u6001\uff0c\u4ee5\u4fbf\u5728\u4ed6\u4eec\u60f3\u8981\u5206\u914d\u9ad8\u4f18\u5148\u7ea7\u7684\u60c5\u51b5\u4e0b\u4f7f\u7528\u3002<\/p>\n<ol class=\"ol enumList\">\n<li class=\"li\">\u4ece\u8bbe\u7f6e\u4e2d\uff0c\u5728\u5feb\u901f\u67e5\u627e\u6846\u4e2d\u8f93\u5165Omni-Channel\uff0c\u7136\u540e\u9009\u62e9<strong class=\"ph uicontrol\">Presence Statuses<\/strong>.<\/li>\n<li class=\"li\">\u70b9\u51fb <strong class=\"ph uicontrol\">New<\/strong>.<\/li>\n<li class=\"li\">\u8f93\u5165\u72b6\u6001\u540d\u79f0 <kbd class=\"ph userinput\">Available - Cases<\/kbd>\u00a0(API\u540d\u79f0\u81ea\u52a8\u586b\u5145\u5230Available_Cases).<\/li>\n<li class=\"li\">\u5728\u72b6\u6001\u9009\u9879\u4e0b\uff0c\u9009\u62e9<strong class=\"ph uicontrol\">Online<\/strong>.<\/li>\n<li class=\"li\">\u5728\u670d\u52a1\u6e20\u9053\u4e0b\uff0c\u9009\u62e9\u53ef\u7528\u6e20\u9053\u4e2d\u7684\u4e2a\u6848\uff0c\u7136\u540e\u70b9\u51fb\u6dfb\u52a0\u5c06\u5176\u79fb\u81f3\u9009\u5b9a\u6e20\u9053\u3002<\/li>\n<li class=\"li\">\u70b9\u51fb <strong class=\"ph uicontrol\">Save<\/strong>.<\/li>\n<\/ol>\n<\/div>\n<div class=\"p\">\n<p>\u73b0\u5728\u60a8\u5df2\u62e5\u6709\u72b6\u6001\uff0c\u8bf7\u5c06\u5176\u63d0\u4f9b\u7ed9\u7528\u6237\uff08\u5305\u62ec\u60a8\u81ea\u5df1\uff01\uff09<\/p>\n<ol class=\"ol enumList\">\n<li class=\"li\">\u4ece\u201c\u8bbe\u7f6e\u201d\u4e2d\uff0c\u5728\u5feb\u901f\u67e5\u627e\u6846\u4e2d\u8f93\u5165<kbd class=\"ph userinput\">Manage Users<\/kbd>\uff0c\u7136\u540e\u9009\u62e9<strong class=\"ph uicontrol\">Profiles<\/strong>.<\/li>\n<li class=\"li\">\u70b9\u51fb\u8981\u542f\u7528\u5168\u5411\u901a\u9053\u7684\u914d\u7f6e\u6587\u4ef6\u7684\u540d\u79f0\u3002\u8ba9\u6211\u4eec\u4ece\u7cfb\u7edf\u7ba1\u7406\u5458\u5f00\u59cb\u3002<\/li>\n<li class=\"li\">\u5c06\u9f20\u6807\u60ac\u505c\u5728\u5df2\u542f\u7528\u7684\u670d\u52a1\u5b58\u5728\u72b6\u6001\u8bbf\u95ee\u4e0a\u5e76\u5355\u51fb<strong class=\"ph uicontrol\">Edit<\/strong>.<\/li>\n<li class=\"li\">\u5728Available Service Presence Status\u4e2d\u9009\u62e9Available &#8211; Cases\uff0c\u7136\u540e\u5355\u51fbAdd\u5c06\u5176\u79fb\u81f3Selected Service Presence Status\u3002<\/li>\n<li class=\"li\">\u70b9\u51fb <strong class=\"ph uicontrol\">Save<\/strong>.<\/li>\n<li class=\"li\">\u5bf9\u4e8e\u60a8\u60f3\u8981\u4e0e\u5168\u5411\u901a\u9053\u4e00\u8d77\u4f7f\u7528\u7684\u4efb\u4f55\u5176\u4ed6\u914d\u7f6e\u6587\u4ef6\u91cd\u590d\u6b64\u6b65\u9aa4\u3002\u5982\u679c\u60a8\u6253\u7b97\u8ba9\u52a8\u624b\u7ec4\u7ec7\u4e2d\u7684\u65b0\u7528\u6237\u4f7f\u7528Omni-Channel\uff0c\u8bf7\u4e3a\u201c\u81ea\u5b9a\u4e49\uff1a\u652f\u6301\u914d\u7f6e\u6587\u4ef6\u201d\u6216\u201c\u6807\u51c6\u7528\u6237\u914d\u7f6e\u6587\u4ef6\u201d\u91cd\u590d\u8fd9\u4e9b\u6b65\u9aa4\u3002<\/li>\n<\/ol>\n<\/div>\n<p>\u6b64\u65f6\uff0c\u60a8\u901a\u5e38\u4f1a\u521b\u5efa\u60a8\u7684\u72b6\u6001\u914d\u7f6e\u3002\u60a8\u6709\u4e00\u4e2a\u4e3a\u60a8\u521b\u5efa\u7684\u9ed8\u8ba4\u5728\u7ebf\u914d\u7f6e\uff0c\u56e0\u6b64\u60a8\u65e0\u9700\u8bbe\u7f6e\u4e00\u4e2a\u3002\u72b6\u6001\u914d\u7f6e\u786e\u5b9a\u4ee3\u7406\u7684\u8bbe\u7f6e\uff08\u5982\u5bb9\u91cf\uff09\uff0c\u60a8\u53ef\u4ee5\u5206\u914d\u7279\u5b9a\u7684\u7528\u6237\u6216\u914d\u7f6e\u6587\u4ef6\u4ee5\u4f7f\u7528\u60a8\u521b\u5efa\u7684\u6bcf\u4e2a\u914d\u7f6e\u3002\u8fd9\u5bf9\u4e8e\u6309\u56e2\u961f\u6216\u7ecf\u9a8c\u7ea7\u522b\u5411\u4e0d\u540c\u4ee3\u7406\u5546\u6388\u4e88\u4e0d\u540c\u9009\u9879\u548c\u80fd\u529b\u6765\u8bf4\u975e\u5e38\u68d2\u3002<\/p>\n<p>\u73b0\u5728\u60a8\u5df2\u7ecf\u521b\u5efa\u4e86\u6240\u9700\u7684\u6240\u6709Omni-Channel\u5bf9\u8c61\uff0c\u8ba9\u6211\u4eec\u5c06Omni-Channel\u6dfb\u52a0\u5230\u63a7\u5236\u53f0\u5e94\u7528\u7a0b\u5e8f\u3002<\/p>\n<\/div>\n<\/div>\n<div id=\"service_omnichannel_setup_console\" class=\"topic nested1\" lang=\"en-us\" xml:lang=\"en-us\">\n<h3 id=\"Tdxn4tBK-heading7\" class=\"helpHead3\"><span id=\"topic-title\" class=\"ph\">5.\u5c06Omni-Channel\u6dfb\u52a0\u5230\u63a7\u5236\u53f0<\/span><\/h3>\n<div class=\"body\">\n<div class=\"p\">\n<ol class=\"ol enumList\">\n<li class=\"li\">\u8f6c\u5230 <span class=\"ph menucascade\"><strong class=\"ph uicontrol\">Setup<\/strong>\u00a0|\u00a0<strong class=\"ph uicontrol\">Build<\/strong>\u00a0|\u00a0<strong class=\"ph uicontrol\">Create<\/strong>\u00a0|\u00a0<strong class=\"ph uicontrol\">Apps<\/strong><\/span>.<\/li>\n<li class=\"li\">\u5728\u5e94\u7528\u7a0b\u5e8f\u4e0b\uff0c\u5355\u51fb <strong class=\"ph uicontrol\">New<\/strong>.<\/li>\n<li class=\"li\">\u9009\u62e9 <strong class=\"ph uicontrol\">Console<\/strong>\u00a0\u7c7b\u578b\uff0c\u7136\u540e\u5355\u51fb <strong class=\"ph uicontrol\">Next<\/strong>.<\/li>\n<li class=\"li\">\u8f93\u5165\u5e94\u7528\u6807\u7b7e<kbd class=\"ph userinput\">Omni-Channel Console<\/kbd>\u00a0\uff08API\u540d\u79f0\u81ea\u52a8\u586b\u5145\u5230Omni_Channel_Console\uff09<\/li>\n<li class=\"li\">\u70b9\u51fb <strong class=\"ph uicontrol\">Next<\/strong>.<\/li>\n<li class=\"li\">\u70b9\u51fb <strong class=\"ph uicontrol\">Next<\/strong> \u4ee5\u8df3\u8fc7\u56fe\u50cf\u9009\u62e9\u3002<\/li>\n<li class=\"li\">\u5bf9\u4e8e\u5bfc\u822a\u9009\u9879\u5361\u9879\u76ee\uff0c\u5728\u53ef\u7528\u9879\u76ee\u4e2d\uff0c\u9009\u62e9<strong class=\"ph uicontrol\">Cases<\/strong>,\u00a0<strong class=\"ph uicontrol\">Home<\/strong>,\u00a0<strong class=\"ph uicontrol\">Accounts<\/strong>,\u00a0\u548c <strong class=\"ph uicontrol\">Contacts<\/strong>,\u7136\u540e\u5355\u51fb\u6dfb\u52a0\u5c06\u5176\u79fb\u81f3\u9009\u5b9a\u9879\u76ee\u3002<\/li>\n<li class=\"li\">\u70b9\u51fb <strong class=\"ph uicontrol\">Next<\/strong>.<\/li>\n<li class=\"li\">\u5c06 <strong class=\"ph uicontrol\">Cases<\/strong>\u00a0\u548c <strong class=\"ph uicontrol\">Contacts<\/strong> \u6253\u5f00\u4e3a<strong class=\"ph uicontrol\">Account Name (Account)<\/strong>\u7684\u5b50\u9009\u9879\u5361\u3002<\/li>\n<li class=\"li\">\u70b9\u51fb <strong class=\"ph uicontrol\">Next<\/strong>.<\/li>\n<li class=\"li\">\u4f7f\u8be5\u63a7\u5236\u53f0\u5bf9\u6240\u6709\u914d\u7f6e\u6587\u4ef6\u90fd\u53ef\u89c1\uff0c\u5e76\u4f7f\u5176\u6210\u4e3a<strong class=\"ph uicontrol\">Custom: Support Profile<\/strong>,\u00a0<strong class=\"ph uicontrol\">Standard User<\/strong>,\u00a0\u548c <strong class=\"ph uicontrol\">System Administrator<\/strong>.<\/li>\n<li class=\"li\">\u70b9\u51fb <strong class=\"ph uicontrol\">Save<\/strong>.<\/li>\n<li class=\"li\">\u73b0\u5728\uff0c\u6211\u4eec\u5c06\u6dfb\u52a0Omni-Channel\u4f5c\u4e3a\u63a7\u5236\u53f0\u7ec4\u4ef6\u3002\u5728\u5e94\u7528\u7a0b\u5e8f\u9875\u9762\u4e0a\uff0c\u5355\u51fbOmni-Channel Console\u65c1\u8fb9\u7684<strong class=\"ph uicontrol\">Edit<\/strong>\u00a0\u3002<\/li>\n<li class=\"li\">\u5728\u9009\u62e9\u63a7\u5236\u53f0\u7ec4\u4ef6\u4e0b\uff0c\u5728\u53ef\u7528\u9879\u76ee\u4e2d\uff0c\u9009\u62e9<strong class=\"ph uicontrol\">Omni-Channel<\/strong>\uff0c\u7136\u540e\u5355\u51fb<strong class=\"ph uicontrol\">Add<\/strong>\u5c06\u5176\u79fb\u81f3\u9009\u5b9a\u9879\u76ee\u3002<\/li>\n<li class=\"li\">\u70b9\u51fb <strong class=\"ph uicontrol\">Save<\/strong>.<\/li>\n<\/ol>\n<\/div>\n<p class=\"p\">\u4f60\u73b0\u5728\u5728\u8def\u4e0a\uff01\u4f60\u51c6\u5907\u597d\u5f00\u59cb\u8def\u7531\u7684\u60c5\u51b5\u4e0b\uff1f<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"service_omnichannel_setup_route_case\" class=\"topic nested0\" lang=\"en-us\" xml:lang=\"en-us\">\n<h2 id=\"Tdxn4tBK-heading8\" class=\"helpHead2\"><span id=\"topic-title\" class=\"ph\">\u8def\u7531\u6848\u4f8b<\/span><\/h2>\n<div class=\"body\">\n<div class=\"p\">\n<p>\u73b0\u5728\u662f\u65f6\u5019\u63d0\u4f9b\u4f60\u7684\u7b2c\u4e00\u4e2a\u5305\u3002\u7531\u4e8e\u60a8\u6ca1\u6709\u4efb\u4f55\u5ba2\u6237\u5411\u60a8\u63d0\u4ea4\u6848\u4f8b\uff08\u8fd8\uff01\uff09\uff0c\u6211\u4eec\u9700\u8981\u81ea\u5df1\u521b\u5efa\u6848\u4f8b\u3002<\/p>\n<ol class=\"ol enumList\">\n<li class=\"li\">\u8f6c\u5230\u6848\u4f8b\u9009\u9879\u5361\u3002<\/li>\n<li class=\"li\">\u70b9\u51fb\u65b0\u5efa\u3002<\/li>\n<li class=\"li\">\u9009\u62e9\u4f18\u5148\u7ea7\u9ad8\u3002<\/li>\n<li class=\"li\">\u9009\u62e9\u6848\u4f8b\u6765\u6e90\u7f51\u7ad9\u3002<\/li>\n<li class=\"li\">\u8f93\u5165\u4e3b\u9898\uff1a\u7f51\u7ad9\u5df2\u5173\u95ed<\/li>\n<li class=\"li\">\u8f93\u5165\u4f60\u60f3\u8981\u7684\u4efb\u4f55\u63cf\u8ff0\u3002<\/li>\n<li class=\"li\">\u70b9\u51fb\u4fdd\u5b58\u3002<\/li>\n<\/ol>\n<\/div>\n<div class=\"p\">\n<p>\u56e0\u4e3a\u4f60\u521b\u9020\u4e86\u6848\u5b50\uff0c\u4f60\u5df2\u7ecf\u662f\u6848\u5b50\u7684\u62e5\u6709\u8005\u3002\u8ba9\u6211\u4eec\u53bb\u63a7\u5236\u53f0\u8def\u7531\u5b83\u3002<\/p>\n<ol class=\"ol enumList\">\n<li class=\"li\">\u4f7f\u7528\u5e94\u7528\u542f\u52a8\u5668\u6765\u9009\u62e9 <strong class=\"ph uicontrol\">Omni-Channel Console<\/strong>.<\/li>\n<li class=\"li\">\u4ece\u63a7\u5236\u53f0\u4e2d\uff0c\u5355\u51fb\u63a7\u5236\u53f0\u9875\u811a\u4e2d\u7684\u5168\u5411\u901a\u9053\u6253\u5f00\u5168\u5411\u901a\u9053\u5c0f\u90e8\u4ef6\u3002\u5c06\u60a8\u7684\u72b6\u6001\u8bbe\u7f6e\u4e3a\u53ef\u7528 &#8211; \u6848\u4f8b\u3002<\/li>\n<li class=\"li\">\u8f6c\u5230\u6848\u4f8b\u63a7\u5236\u53f0\u9009\u9879\u5361\uff0c\u7136\u540e\u4ece\u4e0b\u62c9\u5217\u8868\u4e2d\u9009\u62e9\u6240\u6709\u672a\u51b3\u6848\u4f8b\u3002<\/li>\n<li class=\"li\">\u9009\u4e2d\u60a8\u521b\u5efa\u7684\u6848\u4f8b\u65c1\u8fb9\u7684\u590d\u9009\u6846\uff0c\u7136\u540e\u70b9\u51fb <strong class=\"ph uicontrol\">Change Owner<\/strong>.<\/li>\n<li class=\"li\">\u9009\u62e9 <strong class=\"ph uicontrol\">Queue<\/strong>,\u00a0\u7136\u540e\u4f7f\u7528\u67e5\u627e\u9009\u62e9 <strong class=\"ph uicontrol\">High-Priority Cases<\/strong>.<\/li>\n<li class=\"li\">\u70b9\u51fb <strong class=\"ph uicontrol\">Save<\/strong>.<\/li>\n<li class=\"li\">\u60a8\u4f1a\u5728Omni-Channel\u5c0f\u90e8\u4ef6\u4e2d\u6536\u5230\u901a\u77e5\u3002\u6765\u5427\uff0c\u63a5\u53d7\u5b83;\u8be5\u6848\u4f8b\u5c06\u5728\u60a8\u7684\u63a7\u5236\u53f0\u4e2d\u7684\u9009\u9879\u5361\u4e2d\u6253\u5f00\u3002\u5c06\u6b64\u6807\u7b7e\u6253\u5f00\u3002\u5b83\u7a0d\u540e\u6d3e\u4e0a\u7528\u573a\u3002<\/li>\n<\/ol>\n<p>\u606d\u559c\uff01\u60a8\u53ea\u662f\u4f7f\u7528Omni-Channel\u8fdb\u884c\u9996\u6b21\u4ea4\u4ed8\u3002\u63a5\u4e0b\u6765\uff0c\u6211\u4eec\u6765\u770b\u770b\u4e00\u4e9b\u975e\u5e38\u68d2\u7684\u529f\u80fd\uff0c\u53ef\u4ee5\u5e2e\u52a9\u60a8\u7684\u5ea7\u5e2d\u4eceOmni-Channel\u4e2d\u83b7\u5f97\u6700\u5927\u7684\u6536\u76ca\u3002<\/p>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u5b66\u4e60\u76ee\u6807 \u5b8c\u6210\u672c\u5355\u5143\u540e\uff0c\u60a8\u5c06\u80fd\u591f\uff1a \u521b\u5efa\u4e00\u4e2a\u670d\u52a1\u901a\u9053\u548c\u8def\u7531\u914d\u7f6e\u3002 \u5c06\u8def\u7531\u914d\u7f6e\u4e0e\u961f\u5217\u76f8\u5173\u8054\u3002 \u521b\u5efa\u72b6\u6001\u914d\u7f6e\u548c\u72b6\u6001 &hellip; <a href=\"http:\/\/www.ponybai.com\/?p=3420\" class=\"more-link\">\u7ee7\u7eed\u9605\u8bfb<span class=\"screen-reader-text\">Omni-Channel\u57fa\u7840\uff082\uff09\u542f\u52a8\u8def\u7531<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[176],"tags":[],"class_list":["post-3420","post","type-post","status-publish","format-standard","hentry","category-omni-channel"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Omni-Channel\u57fa\u7840\uff082\uff09\u542f\u52a8\u8def\u7531 - \u767d\u767d\u968f\u7b14<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"http:\/\/www.ponybai.com\/?p=3420\" \/>\n<meta property=\"og:locale\" content=\"zh_CN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Omni-Channel\u57fa\u7840\uff082\uff09\u542f\u52a8\u8def\u7531 - \u767d\u767d\u968f\u7b14\" \/>\n<meta property=\"og:description\" content=\"\u5b66\u4e60\u76ee\u6807 \u5b8c\u6210\u672c\u5355\u5143\u540e\uff0c\u60a8\u5c06\u80fd\u591f\uff1a \u521b\u5efa\u4e00\u4e2a\u670d\u52a1\u901a\u9053\u548c\u8def\u7531\u914d\u7f6e\u3002 \u5c06\u8def\u7531\u914d\u7f6e\u4e0e\u961f\u5217\u76f8\u5173\u8054\u3002 \u521b\u5efa\u72b6\u6001\u914d\u7f6e\u548c\u72b6\u6001 &hellip; \u7ee7\u7eed\u9605\u8bfbOmni-Channel\u57fa\u7840\uff082\uff09\u542f\u52a8\u8def\u7531\" \/>\n<meta property=\"og:url\" content=\"http:\/\/www.ponybai.com\/?p=3420\" \/>\n<meta property=\"og:site_name\" content=\"\u767d\u767d\u968f\u7b14\" \/>\n<meta property=\"article:published_time\" content=\"2018-02-23T15:35:47+00:00\" \/>\n<meta property=\"og:image\" content=\"http:\/\/www.ponybai.com\/wp-content\/uploads\/2023\/11\/cropped-weixin2.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"248\" \/>\n\t<meta property=\"og:image:height\" content=\"248\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"ponybai\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u4f5c\u8005\" \/>\n\t<meta name=\"twitter:data1\" content=\"ponybai\" \/>\n\t<meta name=\"twitter:label2\" content=\"\u9884\u8ba1\u9605\u8bfb\u65f6\u95f4\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 \u5206\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"http:\/\/www.ponybai.com\/?p=3420#article\",\"isPartOf\":{\"@id\":\"http:\/\/www.ponybai.com\/?p=3420\"},\"author\":{\"name\":\"ponybai\",\"@id\":\"http:\/\/www.ponybai.com\/#\/schema\/person\/935c7592c850c65e1e5eba4530dbf883\"},\"headline\":\"Omni-Channel\u57fa\u7840\uff082\uff09\u542f\u52a8\u8def\u7531\",\"datePublished\":\"2018-02-23T15:35:47+00:00\",\"dateModified\":\"2018-02-23T15:35:47+00:00\",\"mainEntityOfPage\":{\"@id\":\"http:\/\/www.ponybai.com\/?p=3420\"},\"wordCount\":121,\"publisher\":{\"@id\":\"http:\/\/www.ponybai.com\/#\/schema\/person\/935c7592c850c65e1e5eba4530dbf883\"},\"articleSection\":[\"Omni-Channel\"],\"inLanguage\":\"zh-Hans\"},{\"@type\":\"WebPage\",\"@id\":\"http:\/\/www.ponybai.com\/?p=3420\",\"url\":\"http:\/\/www.ponybai.com\/?p=3420\",\"name\":\"Omni-Channel\u57fa\u7840\uff082\uff09\u542f\u52a8\u8def\u7531 - 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