{"id":3415,"date":"2018-02-11T19:48:54","date_gmt":"2018-02-11T11:48:54","guid":{"rendered":"http:\/\/www.ponybai.com\/?p=1041"},"modified":"2018-02-11T19:48:54","modified_gmt":"2018-02-11T11:48:54","slug":"service-cloud%e5%9f%ba%e7%a1%80%ef%bc%881%ef%bc%89%e5%bc%80%e5%a7%8b","status":"publish","type":"post","link":"http:\/\/www.ponybai.com\/?p=3415","title":{"rendered":"Service Cloud\u57fa\u7840\uff081\uff09\u5f00\u59cb"},"content":{"rendered":"<div class=\"nested0\">\n<h2 id=\"Tdxn4tBK-heading1\" class=\"helpHead2\">\u5b66\u4e60\u76ee\u6807<\/h2>\n<div class=\"body\">\n<div id=\"p2\" class=\"p\">\n<p>\u5b8c\u6210\u672c\u5355\u5143\u540e\uff0c\u60a8\u5c06\u80fd\u591f\uff1a<\/p>\n<ul class=\"ul bulletList\">\n<li class=\"li\">\u63cf\u8ff0\u4ec0\u4e48\u662f\u670d\u52a1\u4e91\u4ee5\u53ca\u5982\u4f55\u4f7f\u7528\u5b83\u3002<\/li>\n<li class=\"li\">\u534f\u4f5c\u5904\u7406\u75c5\u4f8b\u5e76\u7406\u89e3\u75c5\u4f8b\u63d0\u8981\u3002<\/li>\n<li 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class=\"body\">\n<p>\u4f60\u7684\u5ba2\u6237\u9700\u8981\u4f60\u7684\u5e2e\u52a9\u3002\u6295\u8bc9\uff0c\u95ee\u9898\uff0c\u610f\u89c1\u548c\u95ee\u9898\u662f\u6b63\u5e38\u7684\uff0c\u4f46\u662f\u5f53\u60a8\u7684\u5ba2\u6237\u9047\u5230\u4e0e\u60a8\u7684\u4ea7\u54c1\u6216\u670d\u52a1\u6709\u5173\u7684\u95ee\u9898\u65f6\uff0c\u60a8\u7684\u516c\u53f8\u5c31\u6709\u53ef\u80fd\u5931\u53bb\u5ba2\u6237\u6216\u635f\u5bb3\u60a8\u7684\u54c1\u724c\u3002\u9632\u6b62\u8fd9\u79cd\u60c5\u51b5\u53d1\u751f\u7684\u6700\u597d\u65b9\u6cd5\u5c31\u662f\u8ddf\u8e2a\u5ba2\u6237\u7684\u95ee\u9898\u5e76\u8fc5\u901f\u89e3\u51b3\u95ee\u9898\u3002\u8fd9\u662f\u6848\u4ef6\u8fdb\u5165\u7684\u5730\u65b9\u3002<\/p>\n<p>\u6848\u4f8b\u662fSalesforce\u4e2d\u7684\u5f3a\u5927\u8bb0\u5f55\uff0c\u4e0d\u4ec5\u53ef\u4ee5\u8ddf\u8e2a\u5ba2\u6237\u95ee\u9898\uff0c\u8fd8\u53ef\u4ee5\u663e\u793a\u5ba2\u6237\u7684360\u5ea6\u89c6\u56fe\u3002\u6240\u6709\u6709\u5173\u5ba2\u6237\u7684\u7edf\u4e00\u4fe1\u606f\u90fd\u5b58\u50a8\u5728\u6848\u4f8b\u5e10\u6237\uff0c\u8054\u7cfb\u4eba\uff0c\u5386\u53f2\u8bb0\u5f55\uff0c\u4ea7\u54c1&#8230;\u6848\u4ef6\u662f\u5426\u6709\u7535\u5b50\u90ae\u4ef6\u4ea4\u6362\uff0c\u63d0\u9192\u4efb\u52a1\u6216\u77e5\u8bc6\u5e93\u6587\u7ae0\uff0c\u90fd\u4fdd\u5b58\u5728\u6848\u4ef6\u4e2d\uff0c\u4ee5\u4fbf\u4efb\u4f55\u652f\u6301\u4ee3\u7406\u5546\u53ef\u4ee5\u968f\u65f6\u8df3\u8fdb\u6765\u5e2e\u52a9\u5ba2\u6237\u3002<\/p>\n<p>\u6848\u4ef6\u7684\u8303\u56f4\u53ef\u4ee5\u4ece\u201c\u7f51\u7ad9\u4e0a\u7684\u53e5\u5b50\u7f3a\u5c11\u4e00\u4e2a\u53e5\u70b9\u201d\u8fd9\u4e2a\u4f4e\u4f18\u5148\u7ea7\u5230\u66f4\u9ad8\u7684\u4f18\u5148\u7ea7\uff1a\u201c\u6211\u5982\u4f55\u8fd4\u8fd8\u6211\u7684\u4ef7\u503c5000\u4e07\u7f8e\u5143\u7684\u94bb\u77f3\uff1f\u201d\u65e0\u8bba\u60a8\u7684\u652f\u6301\u56e2\u961f\u901a\u8fc7\u7535\u5b50\u90ae\u4ef6\uff0c\u7f51\u7edc\u804a\u5929\u6216\u4efb\u4f55\u5176\u4ed6\u6e20\u9053\u6536\u5230\u5ba2\u6237\u95ee\u9898\uff1a\u6240\u6709\u95ee\u9898\u90fd\u4f5c\u4e3a\u6848\u4f8b\u8fdb\u884c\u8ddf\u8e2a\u3002<\/p>\n<p>\u5c31\u50cfSalesforce\u4e2d\u7684\u5176\u4ed6\u8bb0\u5f55\u4e00\u6837\uff0c\u60a8\u53ef\u4ee5\u81ea\u5b9a\u4e49\u6848\u4f8b\u4ee5\u9002\u5e94\u60a8\u7684\u4e1a\u52a1\u3002\u6dfb\u52a0\u552f\u4e00\u7684\u5927\u5c0f\u5199\u5b57\u6bb5\uff0c\u7f16\u8f91\u9875\u9762\u5e03\u5c40\u4ee5\u66f4\u6539\u6848\u4f8b\u7684\u663e\u793a\u65b9\u5f0f\uff0c\u5e76\u5b9a\u4e49\u6848\u4f8b\u8bb0\u5f55\u7c7b\u578b\u4ee5\u8981\u6c42\u7279\u5b9a\u670d\u52a1\u8fc7\u7a0b\u7684\u7279\u5b9a\u4fe1\u606f\u3002\u901a\u5e38\uff0c\u4e2a\u6848\u4e0e\u5e10\u6237\u548c\u8054\u7cfb\u4eba\u76f8\u5173\uff0c\u4ee5\u4fbf\u652f\u6301\u56e2\u961f\u53ef\u4ee5\u8f7b\u677e\u67e5\u770b\u4e0e\u5ba2\u6237\u6709\u5173\u7684\u6240\u6709\u4fe1\u606f\u3002\u4f46\u662f\uff0c\u7531\u4e8e\u89e3\u51b3\u5ba2\u6237\u95ee\u9898\uff08\u4e5f\u79f0\u4e3a\u201c\u5173\u95ed\u201d\u6848\u4f8b\uff09\u53ef\u80fd\u9700\u8981\u516c\u53f8\u5185\u90e8\u8bb8\u591a\u4eba\u7684\u610f\u89c1\uff0c\u6240\u4ee5\u6848\u4f8b\u6709\u4e00\u4e9b\u975e\u5e38\u68d2\u7684\u534f\u4f5c\u529f\u80fd\u3002<\/p>\n<div class=\"p\">\n<p>\u9996\u5148\u662f\u60c5\u51b5\u53cd\u9988\u3002\u4e2a\u6848\u63d0\u8981\u53ef\u5e2e\u52a9\u60a8\u7684\u652f\u6301\u56e2\u961f\u4e2d\u7684\u6bcf\u4e2a\u4eba\u8f7b\u677e\u534f\u4f5c\uff0c\u5feb\u901f\u7ed3\u6848\u3002\u5728Feed\u4e2d\uff0c\u6bcf\u4e2a\u52a8\u4f5c\u90fd\u4f1a\u88ab\u8ddf\u8e2a\uff0c\u4ee5\u4fbf\u5168\u9762\u4e86\u89e3\u5ba2\u6237\u7684\u95ee\u9898\u53ca\u5176\u5386\u53f2\u3002<\/p>\n<div class=\"fig fignone\"><img decoding=\"async\" class=\"image\" src=\"https:\/\/res.cloudinary.com\/hy4kyit2a\/image\/upload\/doc\/trailhead\/en-us54a51c58cf81270da91dfbf82fe75408.png\" alt=\"A screen shot of a console with case feed highlighted.\" \/><\/div>\n<\/div>\n<div class=\"p\">\n<p>\u5176\u6b21\uff0c\u6709\u6848\u4f8b\u5c0f\u7ec4\u3002\u6848\u4f8b\u5c0f\u7ec4\u8ba9\u60a8\u9884\u5148\u5b9a\u4e49\u4e00\u7ec4\u4eba\u5458\u548c\u4ed6\u4eec\u5728\u4e00\u8d77\u5173\u95ed\u6848\u4ef6\u65f6\u7684\u89d2\u8272\u3002\u4e00\u4e2a\u6848\u4f8b\u5c0f\u7ec4\u53ef\u4ee5\u5305\u62ec\u4e00\u4e2a\u652f\u6301\u4ee3\u7406\uff0c\u4e00\u4e2a\u4ea7\u54c1\u7ecf\u7406\uff0c\u4e00\u4e2a\u5f8b\u5e08\uff0c\u4e00\u4e2a\u5c0f\u4e11\uff0c\u4f60\u7684\u540d\u5b57\uff01\u60a8\u8fd8\u53ef\u4ee5\u5b9a\u4e49\u6bcf\u4e2a\u56e2\u961f\u6210\u5458\u5bf9\u6848\u4f8b\u7684\u8bbf\u95ee\u7ea7\u522b\uff0c\u4f8b\u5982\u53ea\u8bfb\u6216\u8bfb\/\u5199\u3002<\/p>\n<div class=\"fig fignone\"><img decoding=\"async\" class=\"image\" src=\"https:\/\/res.cloudinary.com\/hy4kyit2a\/image\/upload\/doc\/trailhead\/en-usa65d0eda94614530d0da04b6b1ae8557.png\" alt=\"A screen shot of the console with a case team highlighted.\" \/><\/div>\n<\/div>\n<p class=\"p\">\u968f\u7740\u516c\u53f8\u6848\u4f8b\u6570\u91cf\u7684\u589e\u52a0\uff0c\u60a8\u7684\u652f\u6301\u56e2\u961f\u9700\u8981\u4e00\u4e2a\u7b80\u5355\u7684\u65b9\u6cd5\u6765\u7ba1\u7406\u6240\u6709\u6848\u4f8b\u3002\u8fd9\u5c31\u662f\u4e3a\u4ec0\u4e48Service Cloud\u5305\u542b\u591a\u4e2a\u5e55\u540e\u529f\u80fd\uff0c\u4ee5\u81ea\u52a8\u89e6\u53d1\u64cd\u4f5c\u548c\u5de5\u4f5c\u6d41\u7a0b\uff0c\u5e76\u5c06\u6848\u4f8b\u63a8\u9001\u5230\u6b63\u786e\u7684\u4eba\u5458\u548c\u573a\u6240\uff0c\u800c\u4e0d\u4f1a\u8ba9\u4efb\u4f55\u4eba\u611f\u5230\u56f0\u60d1\u3002\u6848\u4f8b\u7ba1\u7406\u901a\u8fc7\u5c3d\u53ef\u80fd\u5c11\u7684\u5de5\u4f5c\u901a\u8fc7\u81ea\u5b9a\u4e49\u6d41\u7a0b\u6765\u8def\u7531\u6848\u4f8b\uff0c\u540c\u65f6\u4ee5\u4f18\u8d28\u7684\u670d\u52a1\u4e3a\u60a8\u7684\u5ba2\u6237\u670d\u52a1\u3002\u6211\u4eec\u5c06\u5728\u540e\u9762\u7684\u5173\u4e8e\u81ea\u52a8\u5316\u6848\u4f8b\u7ba1\u7406\u7684\u6a21\u5757\u4e2d\u63a2\u8ba8\u8fd9\u4e9b\u5f3a\u5927\u7684\u529f\u80fd\uff0c\u4f46\u662f\u73b0\u5728\u6211\u4eec\u6765\u770b\u4e00\u4e2a\u6848\u4f8b\u3002<\/p>\n<\/div>\n<\/div>\n<div id=\"service_basics_intro_update_a_case\" class=\"topic nested0\" lang=\"en-us\" xml:lang=\"en-us\">\n<h2 id=\"Tdxn4tBK-heading5\" class=\"helpHead2\"><span id=\"topic-title\" class=\"ph\">\u66f4\u65b0\u4e00\u4e2a\u6848\u4f8b<\/span><\/h2>\n<div class=\"body\">\n<p class=\"p\">\u8ba9\u6211\u4eec\u770b\u770b\u67e5\u770b\u548c\u66f4\u65b0\u200b\u200b\u6848\u4f8b\u662f\u591a\u4e48\u5bb9\u6613\u3002<\/p>\n<div class=\"box message info\">\n<div class=\"inner\">\n<div class=\"bd\">\n<div class=\"media\">\n<p><img decoding=\"async\" class=\"img mtm\" src=\"https:\/\/res.cloudinary.com\/hy4kyit2a\/image\/upload\/doc\/trailhead\/en-usc504a262d3ae7aa180918396b7c09a71.png\" alt=\"Flower icon used to indicate that the content is for Salesforce Classic\" \/><\/p>\n<div class=\"mediaBd\">\n<p class=\"p\">\u6ce8\u610f\uff0c\u5f00\u62d3\u8005\uff01<\/p>\n<p>Salesforce\u6709\u4e24\u4e2a\u4e0d\u540c\u7684\u684c\u9762\u7528\u6237\u754c\u9762\uff1aLightning Experience\u548cSalesforce Classic\u3002\u6b64\u6a21\u5757\u4e13\u4e3aSalesforce Classic\u8bbe\u8ba1\u3002<\/p>\n<p>\u60a8\u53ef\u4ee5\u5728Trailhead\u7684\u201cLightning Experience Basics\u201d\u6a21\u5757\u4e2d\u4e86\u89e3\u5982\u4f55\u5728\u63a5\u53e3\u4e4b\u95f4\u5207\u6362\uff0c\u542f\u7528Lightning Experience\u4ee5\u53ca\u5176\u4ed6\u529f\u80fd\u3002<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"box message confirm\">\n<div class=\"inner\">\n<div class=\"bd\">\n<div class=\"media\">\n<div class=\"mediaBd\">\n<h4 class=\"mbs\">\u63d0\u793a<\/h4>\n<p>Salesforce\u4e3a\u60a8\u63d0\u4f9b\u7684\u793a\u4f8b\u670d\u52a1\u4e91\u770b\u8d77\u6765\u4e0e\u60a8\u4e0a\u9762\u770b\u5230\u7684\u6709\u6240\u4e0d\u540c\u3002\u8fd9\u662f\u56e0\u4e3a\u6211\u4eec\u60f3\u5411\u60a8\u5c55\u793a\u5728\u5b9a\u5236\u670d\u52a1\u4e91\u4e4b\u540e\u670d\u52a1\u4e91\u53ef\u4ee5\u770b\u8d77\u6765\u591a\u4e48\u7684\u68d2\u3002\u4e00\u65e6\u60a8\u4e86\u89e3\u4e86\u670d\u52a1\u4e91\uff0c\u60a8\u53ef\u4ee5\u5bf9\u5176\u8fdb\u884c\u5b9a\u5236\uff0c\u4f7f\u5176\u770b\u8d77\u6765\u66f4\u50cf\u60a8\u5728\u4ecb\u7ecd\u4e2d\u770b\u5230\u7684\u5185\u5bb9\u3002<\/p>\n<p>\u5728\u6211\u4eec\u901a\u8fc7\u5bf9Salesforce\u8fdb\u884c\u4e00\u4e9b\u57fa\u672c\u66f4\u6539\u7684\u8fc7\u7a0b\u4e2d\uff0c\u60a8\u5c06\u9700\u8981\u6709\u4e00\u4e2a\u5b9e\u8df5\u73af\u5883\u3002\u5982\u679c\u60a8\u6709Trailhead\u5e10\u6237\uff0c\u60a8\u5df2\u7ecf\u6709\u5b9e\u8df5\u6280\u80fd\u548c\u68c0\u67e5Trailhead\u6311\u6218\u7684\u52a8\u624b\u7ec4\u7ec7\u3002\u73b0\u5728\u901a\u8fc7\u5355\u51fb\u672c\u673a\u672b\u5c3e\u7684\u6311\u6218\u4e2d\u7684\u542f\u52a8\uff08\u9700\u8981\u767b\u5f55\uff09\u6253\u5f00\u5b83\u3002\u542f\u52a8Trailhead Playground\u540e\uff0c\u5207\u6362\u5230Salesforce Classic\u3002<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<ol class=\"ol enumList\">\n<li class=\"li\">\u70b9\u51fbCases\u6807\u7b7e\u3002\u5982\u679c\u60a8\u6ca1\u6709\u770b\u5230\u9009\u9879\u5361\uff0c\u8bf7\u4ece\u201c\u5e94\u7528\u7a0b\u5e8f\u201d\u83dc\u5355\u4e2d\u9009\u62e9\u201c\u670d\u52a1\u201d\u3002<br \/>\nService\u5e94\u7528\u7a0b\u5e8f\u663e\u793a\u4e86\u8bb8\u591aService Cloud\u529f\u80fd\uff0c\u5e76\u9488\u5bf9\u5904\u7406\u5927\u91cf\u95ee\u9898\u7684\u7528\u6237\u8fdb\u884c\u4e86\u4f18\u5316\u3002<\/p>\n<div class=\"fig fignone\"><img decoding=\"async\" class=\"image\" src=\"https:\/\/res.cloudinary.com\/hy4kyit2a\/image\/upload\/doc\/trailhead\/en-us6b1bf7bc74c822980ebef1ca5b9fd7ed.png\" alt=\"A screen shot of the console with the App menu in the header.\" \/><\/div>\n<\/li>\n<li class=\"li\">\u9009\u62e9\u4e00\u4e2a\u6848\u4f8b\u3002\n<p class=\"p\">\u5c31\u50cf\u5176\u4ed6\u8bb0\u5f55\u4e00\u6837\uff0c\u60a8\u53ef\u4ee5\u9009\u62e9\u4e0d\u540c\u7684\u5217\u8868\u89c6\u56fe\u3002\u60a8\u4e5f\u53ef\u4ee5\u5355\u51fb\u65b0\u5efa\u6765\u521b\u5efa\u6848\u4f8b\u3002<\/p>\n<\/li>\n<li class=\"li\">\u8fd9\u662f\u4e00\u4e2a\u6848\u5b50\u7684\u6837\u5b50\u3002\u67e5\u770b\u5927\u5c0f\u5199\u63d0\u4f9b\u53d1\u5e03\u8005\uff0c\u60a8\u53ef\u4ee5\u70b9\u51fb\u8fdb\u884c\u5176\u4ed6\u64cd\u4f5c\u3002\u5982\u679c\u60a8\u5e0c\u671b\u5728\u6ca1\u6709\u63d0\u8981\u7684\u60c5\u51b5\u4e0b\u67e5\u770b\u6848\u4f8b\u8be6\u60c5\uff0c\u8bf7\u70b9\u51fb\u8be6\u60c5\u3002\n<div class=\"fig fignone\"><img decoding=\"async\" class=\"image\" src=\"https:\/\/res.cloudinary.com\/hy4kyit2a\/image\/upload\/doc\/trailhead\/en-us4f3293aff38df61ade0791427f545956.png\" alt=\"A screen shot of a case with its publishers and feed.\" \/><\/div>\n<\/li>\n<li class=\"li\">\u5355\u51fb\u201c<strong class=\"ph uicontrol\">File<\/strong>\u201d\u5c06\u8ba1\u7b97\u673a\u4e0a\u7684\u6587\u4ef6\u9644\u52a0\u5230\u6848\u4f8b\uff0c\u7136\u540e\u5355\u51fb\u201c\u5171\u4eab\u201d\u66f4\u65b0\u6848\u4f8b\u3002<\/li>\n<li class=\"li\">\u70b9\u51fb<strong class=\"ph uicontrol\">Post<\/strong>\u00a0\u952e\u5165\u4e00\u4e2a\u6848\u4f8b\u8bc4\u8bba\uff0c\u4f8b\u5982\uff0c\u6211\u5bf9\u8fd9\u4e2a\u5ba2\u6237\u53d1\u8868\u4e86\u8bc4\u8bba\uff0c\u7136\u540e\u70b9\u51fb<strong class=\"ph uicontrol\">Share<\/strong>\u00a0\u6765\u66f4\u65b0\u6848\u4f8b\u3002<\/li>\n<\/ol>\n<p class=\"p\">\u73b0\u5728\uff0c\u60a8\u7684\u56e2\u961f\u4e2d\u7684\u4efb\u4f55\u4eba\u90fd\u53ef\u4ee5\u67e5\u770b\u66f4\u65b0\u6848\u4f8b\u7684\u65b9\u5f0f\u548c\u65f6\u95f4\u3002<\/p>\n<\/div>\n<\/div>\n<div id=\"service_basics_intro_add_case_team\" class=\"topic nested0\" lang=\"en-us\" xml:lang=\"en-us\">\n<h2 id=\"Tdxn4tBK-heading6\" class=\"helpHead2\"><span id=\"topic-title\" class=\"ph\">\u6dfb\u52a0\u4e00\u4e2a\u6848\u4f8b\u56e2\u961f<\/span><\/h2>\n<div class=\"body\">\n<p class=\"p\">\u63d0\u4f9b\u4e00\u4e2a\u60ca\u4eba\u7684\u5ba2\u6237\u4f53\u9a8c\u9700\u8981\u4e00\u4e2a\u60ca\u4eba\u7684\u670d\u52a1\u56e2\u961f\u7684\u5de5\u4f5c\u3002\u6709\u65f6\u5019\u5355\u4e00\u7684\u4ee3\u7406\u5546\u53ef\u4ee5\u5728\u4e00\u4e2a\u5355\u4e00\u7684\u4ea4\u6613\u4e2d\u89e3\u51b3\u6848\u4ef6\uff0c\u201c\u7b2c\u4e00\u6b21\u901a\u8bdd\u89e3\u51b3\u201d\u662f\u8bb8\u591a\u670d\u52a1\u673a\u6784\u8ffd\u8e2a\u548c\u7784\u51c6\u7684\u6307\u6807\u3002\u4f46\u662f\u6709\u4e9b\u6848\u4f8b\u9700\u8981\u4e00\u7fa4\u9700\u8981\u5171\u540c\u52aa\u529b\u6765\u56de\u7b54\u5ba2\u6237\u95ee\u9898\u5e76\u7ed3\u6848\u7684\u4eba\u7684\u610f\u89c1\u3002\u5bf9\u4e8e\u8fd9\u4e9b\u60c5\u51b5\uff0c\u60a8\u53ef\u4ee5\u5229\u7528\u6848\u4f8b\u56e2\u961f\u7684\u529f\u80fd\u8ba9\u5458\u5de5\u53c2\u4e0e\u6848\u4f8b\u7684\u89e3\u51b3\u3002\u901a\u8fc7\u6848\u4f8b\u5c0f\u7ec4\uff0c\u60a8\u53ef\u4ee5\u6dfb\u52a0\u5ba2\u6237\u652f\u6301\u89d2\u8272\u5e76\u4e3a\u56e2\u961f\u9009\u62e9\u4eba\u5458\u3002\u9996\u5148\uff0c\u6211\u4eec\u5c06\u521b\u5efa\u89d2\u8272\uff0c\u7136\u540e\u6211\u4eec\u5c06\u5b9a\u4e49\u8981\u6dfb\u52a0\u5230\u6848\u4f8b\u7684\u56e2\u961f\u3002<\/p>\n<ol class=\"ol enumList\">\n<li class=\"li\">\u4ece\u201c\u8bbe\u7f6e\u201d\u4e2d\uff0c\u5728\u201c\u5feb\u901f\u67e5\u627e\u201d\u6846\u4e2d\u8f93\u5165\u201c<kbd class=\"ph userinput\">Case Team Roles<\/kbd>\u201d\uff0c\u7136\u540e\u9009\u62e9<strong class=\"ph uicontrol\">Case Team Roles<\/strong>.<\/li>\n<li class=\"li\">\u70b9\u51fb <strong class=\"ph uicontrol\">New<\/strong>.<\/li>\n<li class=\"li\">\u952e\u5165\u4e00\u4e2a\u89d2\u8272\uff0c\u4f8b\u5982\u652f\u6301\u7ba1\u7406\u5668\uff0c\u7136\u540e\u9009\u62e9\u5bf9\u6848\u4f8b\u7684\u8bfb\/\u5199\u8bbf\u95ee\u3002\n<p class=\"p\">\u60a8\u53ef\u4ee5\u521b\u5efa\u8bb8\u591a\u89d2\u8272\u5e76\u9009\u62e9\u5176\u8bbf\u95ee\u7ea7\u522b\u3002\u5982\u679c\u60a8\u7684\u516c\u53f8\u8bbe\u7f6e\u4e86\u5728\u7ebf\u793e\u533a\uff0c\u5219\u53ef\u4ee5\u5728\u5ba2\u6237\u95e8\u6237\u4e2d\u5355\u51fb\u201c\u53ef\u89c1\u201d\uff0c\u4ee5\u4fbf\u60a8\u7684\u5ba2\u6237\u770b\u5230\u4ed6\u4eec\u7684\u6848\u4f8b\u3002\u5c06\u6765\uff0c\u6211\u4eec\u5c06\u5728\u53e6\u4e00\u4e2a\u6a21\u5757\u4e2d\u63a2\u7d22\u793e\u533a\u3002<\/p>\n<div class=\"p\">\n<div class=\"fig fignone\"><img decoding=\"async\" class=\"image\" src=\"https:\/\/res.cloudinary.com\/hy4kyit2a\/image\/upload\/doc\/trailhead\/en-usdf22013684cfbd2a5eb4e23675a7a2e6.png\" alt=\"A screen shot of the case team member roles detail page.\" \/><\/div>\n<\/div>\n<\/li>\n<li class=\"li\">\u70b9\u51fb <strong class=\"ph uicontrol\">Save<\/strong>.<\/li>\n<li class=\"li\">\u8981\u521b\u5efa\u66f4\u591a\u89d2\u8272\uff0c\u8bf7\u91cd\u590d\u4e0a\u8ff0\u6b65\u9aa4\u6216\u5355\u51fb<strong class=\"ph uicontrol\">Clone<\/strong>\u00a0\u5e76\u4f7f\u7528\u65b0\u7684\u540d\u79f0\u548c\u7ea7\u522b\u7684\u6848\u4f8b\u8bbf\u95ee\u6743\u9650\u66f4\u65b0\u89d2\u8272\u3002<\/li>\n<li class=\"li\">\u4ece\u201c\u8bbe\u7f6e\u201d\u4e2d\uff0c\u5728\u201c\u5feb\u901f\u67e5\u627e\u201d\u6846\u4e2d\u8f93\u5165<span style=\"font-family: Inconsolata, monospace;\">Predefined Case Teams<\/span>\uff0c\u7136\u540e\u9009\u62e9<strong class=\"ph uicontrol\">Predefined Case Teams<\/strong>.<\/li>\n<li class=\"li\">\u70b9\u51fb <strong class=\"ph uicontrol\">New<\/strong>.<\/li>\n<li class=\"li\">\u4e3a\u56e2\u961f\u8f93\u5165\u540d\u79f0\uff0c\u4f8b\u5982\u767d\u91d1\u652f\u6301\u56e2\u961f\uff0c\u7136\u540e\u9009\u62e9\u7528\u6237\u53ca\u5176\u89d2\u8272\u3002\n<div class=\"p\">\n<div class=\"fig fignone\"><img decoding=\"async\" class=\"image\" src=\"https:\/\/res.cloudinary.com\/hy4kyit2a\/image\/upload\/doc\/trailhead\/en-us6d751562141bb96ce5ae7752265437c1.png\" alt=\"A screen shot of the predefined case team page.\" \/><\/div>\n<\/div>\n<\/li>\n<li class=\"li\">\u70b9\u51fb <strong class=\"ph uicontrol\">Save<\/strong>.<\/li>\n<li class=\"li\">\u73b0\u5728\u8ba9\u6211\u4eec\u5c06\u6848\u4f8b\u7ec4\u76f8\u5173\u5217\u8868\u6dfb\u52a0\u5230\u6848\u4f8b\u9875\u9762\u5e03\u5c40\uff0c\u4ee5\u4fbf\u60a8\u7684\u652f\u6301\u4ee3\u7406\u53ef\u4ee5\u67e5\u770b\u6848\u4f8b\u7684\u56e2\u961f\u3002\u70b9\u51fb <span class=\"ph menucascade\"><strong class=\"ph uicontrol\">Customize<\/strong>\u00a0|\u00a0<strong class=\"ph uicontrol\">Cases<\/strong>\u00a0|\u00a0<strong class=\"ph uicontrol\">Page Layouts<\/strong><\/span>.<\/li>\n<li class=\"li\">\u5728\u6848\u4f8b\u5e03\u5c40\u65c1\u8fb9\uff0c\u70b9\u51fb<strong class=\"ph uicontrol\">Edit<\/strong>.<\/li>\n<li class=\"li\">\u5728\u76f8\u5173\u5217\u8868\u4e2d\uff0c\u62d6\u52a8\u201c\u76f8\u5173\u5217\u8868\u201d\u4e0b\u7684\u201cCase Team\u201d\uff0c\u7136\u540e<strong class=\"ph uicontrol\">Save<\/strong>.\n<div class=\"p\">\n<div class=\"fig fignone\"><img decoding=\"async\" class=\"image\" src=\"https:\/\/res.cloudinary.com\/hy4kyit2a\/image\/upload\/doc\/trailhead\/en-us1aaa5b3bdc9267508ea1d1b3dbe94ed8.png\" alt=\"A screen shot of the case page layout with the case team related list.\" \/><\/div>\n<\/div>\n<\/li>\n<li class=\"li\">\u8f6c\u5230\u6848\u4f8b\uff0c\u7136\u540e\u5355\u51fb\u8be6\u7ec6\u4fe1\u606f\u3002\n<p class=\"p\">\u6848\u4f8b\u5c0f\u7ec4\u5c31\u662f\u8fd9\u79cd\u60c5\u51b5\uff0c\u60a8\u53ef\u4ee5\u5355\u51fb<strong class=\"ph uicontrol\">Update Case Team Members<\/strong>\u6765\u6dfb\u52a0\u60a8\u7684\u9884\u5b9a\u4e49\u5c0f\u7ec4\u3002\u51c6\u5907\u597d\u5e2e\u52a9\u60a8\u7684\u5ba2\u6237\u3002<\/p>\n<div class=\"p\">\n<div class=\"fig fignone\"><img decoding=\"async\" class=\"image\" src=\"https:\/\/res.cloudinary.com\/hy4kyit2a\/image\/upload\/doc\/trailhead\/en-us976bd5b88edbd1f1126a479487c49071.png\" alt=\"A screen shot of a console showing a case with a case team.\" \/><\/div>\n<\/div>\n<\/li>\n<\/ol>\n<div class=\"box message confirm\">\n<div class=\"inner\">\n<div class=\"bd\">\n<div class=\"media\">\n<div class=\"mediaBd\">\n<h4 class=\"mbs\">\u63d0\u793a<\/h4>\n<p>\u5982\u679c\u60a8\u719f\u6089\u5de5\u4f5c\u6d41\u7a0b\uff0c\u5219\u53ef\u4ee5\u6dfb\u52a0\u8b66\u62a5\uff0c\u5728\u6848\u4f8b\u66f4\u6539\u65f6\u81ea\u52a8\u5411\u6848\u4f8b\u5c0f\u7ec4\u6210\u5458\u53d1\u9001\u7535\u5b50\u90ae\u4ef6\u3002\u4f8b\u5982\uff0c\u5982\u679c\u6848\u4f8b\u7684\u4f18\u5148\u7ea7\u66f4\u6539\u4e3a\u9ad8\uff0c\u5219\u4f1a\u901a\u77e5\u7ecf\u7406\u3002\u8981\u4e86\u89e3\u6709\u5173\u5de5\u4f5c\u6d41\u7a0b\u7684\u66f4\u591a\u4fe1\u606f\uff0c\u8bf7\u67e5\u770bProcess 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alt=\"A screen shot of a case in a console with an article automatically suggested.\" \/><\/div>\n<\/div>\n<div class=\"p\">\n<p>\u5bf9\u4e8e\u77e5\u8bc6\u6587\u7ae0\u662f\u6700\u6709\u6548\u7684\uff0c\u6709\u5f88\u591a\u529f\u80fd\u4f9b\u60a8\u8003\u8651\u3002\u5728\u5efa\u7acb\u77e5\u8bc6\u5e93\u4e4b\u524d\uff0c\u8bf7\u8003\u8651\u4ee5\u4e0b\u95ee\u9898\uff1a<\/p>\n<ul class=\"ul bulletList\">\n<li class=\"li\">\u4f60\u5e0c\u671b\u4f60\u7684\u4ee3\u7406\u4eba\u76f4\u63a5\u66f4\u65b0\u77e5\u8bc6\u5e93\u5417\uff1f<\/li>\n<li class=\"li\">\u4f60\u60f3\u5728\u53d1\u8868\u6587\u7ae0\u4e4b\u524d\u6279\u51c6\u5417\uff1f<\/li>\n<li class=\"li\">\u8c01\u5e94\u8be5\u770b\u6587\u7ae0\uff1f\u5458\u5de5\uff0c\u5ba2\u6237\u8fd8\u662f\u4e24\u8005\uff1f<\/li>\n<li class=\"li\">\u7ef4\u62a4\u8fc7\u53bb\u7248\u672c\u7684\u6587\u7ae0\u6709\u4ec0\u4e48\u8981\u6c42\uff1f<\/li>\n<li class=\"li\">\u60a8\u662f\u5426\u9700\u8981\u57fa\u4e8e\u6587\u7ae0\u7c7b\u578b\u7684\u4e0d\u540c\u6587\u7ae0\u9875\u9762\u5e03\u5c40\uff1f<\/li>\n<li class=\"li\">\u4f60\u60f3\u5982\u4f55\u5206\u7c7b\u4f60\u7684\u6587\u7ae0\uff1f<\/li>\n<li class=\"li\">\u4f60\u9700\u8981\u591a\u8bed\u8a00\u652f\u6301\u5417\uff1f<\/li>\n<\/ul>\n<\/div>\n<p class=\"p\">\u4f60\u7684\u5934\u90e8\u8f6c\u52a8\u4e86\u5417\uff1f\u522b\u62c5\u5fc3\uff0c\u8fd9\u5c31\u662f\u4e3a\u4ec0\u4e48\u6211\u4eec\u53ea\u662f\u7b80\u5355\u5730\u8c08\u8bba\u8fd9\u4e2a\u8bdd\u9898\u3002\u6709\u5173\u4e0d\u65ad\u53d1\u5c55\u7684\u670d\u52a1\u521b\u65b0\u4e16\u754c\u7684\u6307\u5bfc\u65b9\u9488\uff0c\u8d44\u6e90\u548c\u5f53\u524d\u8ba8\u8bba\uff0c\u8bf7\u67e5\u770b\u4ee5\u77e5\u8bc6\u4e3a\u4e2d\u5fc3\u7684\u652f\u6301\uff08KCS\uff09\u8ba1\u5212\u3002 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Cloud\u57fa\u7840\uff081\uff09\u5f00\u59cb<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[88],"tags":[],"class_list":["post-3415","post","type-post","status-publish","format-standard","hentry","category-service-cloud"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Service Cloud\u57fa\u7840\uff081\uff09\u5f00\u59cb - \u767d\u767d\u968f\u7b14<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"http:\/\/www.ponybai.com\/?p=3415\" \/>\n<meta property=\"og:locale\" content=\"zh_CN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service Cloud\u57fa\u7840\uff081\uff09\u5f00\u59cb - \u767d\u767d\u968f\u7b14\" \/>\n<meta property=\"og:description\" content=\"\u5b66\u4e60\u76ee\u6807 \u5b8c\u6210\u672c\u5355\u5143\u540e\uff0c\u60a8\u5c06\u80fd\u591f\uff1a \u63cf\u8ff0\u4ec0\u4e48\u662f\u670d\u52a1\u4e91\u4ee5\u53ca\u5982\u4f55\u4f7f\u7528\u5b83\u3002 \u534f\u4f5c\u5904\u7406\u75c5\u4f8b\u5e76\u7406\u89e3\u75c5\u4f8b\u63d0\u8981\u3002 \u67e5\u770b\u548c\u521b\u5efa &hellip; \u7ee7\u7eed\u9605\u8bfbService Cloud\u57fa\u7840\uff081\uff09\u5f00\u59cb\" \/>\n<meta property=\"og:url\" content=\"http:\/\/www.ponybai.com\/?p=3415\" \/>\n<meta property=\"og:site_name\" content=\"\u767d\u767d\u968f\u7b14\" \/>\n<meta property=\"article:published_time\" content=\"2018-02-11T11:48:54+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/res.cloudinary.com\/hy4kyit2a\/image\/upload\/doc\/trailhead\/en-us187ead0bf0768bd9b400f7442fbe47bb.png\" \/>\n<meta name=\"author\" content=\"ponybai\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta 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