{"id":333,"date":"2018-01-14T22:08:29","date_gmt":"2018-01-14T14:08:29","guid":{"rendered":"http:\/\/www.ponybai.com\/?p=333"},"modified":"2018-01-14T22:08:29","modified_gmt":"2018-01-14T14:08:29","slug":"salesforce-lightning-%e7%89%b9%e5%be%81%ef%bc%883%ef%bc%89","status":"publish","type":"post","link":"http:\/\/www.ponybai.com\/?p=333","title":{"rendered":"Salesforce Lightning \u7279\u5f81\uff083\uff09"},"content":{"rendered":"<div class=\"nested0\">\n<h2 id=\"Tdxn4tBK-heading1\" class=\"helpHead2\">\u5b66\u4e60\u76ee\u6807<\/h2>\n<div class=\"body\">\n<div id=\"p2\" class=\"p\">\n<p>\u5b8c\u6210\u672c\u5355\u5143\u540e\uff0c\u60a8\u5c06\u80fd\u591f\uff1a<\/p>\n<ul class=\"ul bulletList\">\n<li class=\"li\">\u5728Lightning Experience\u4e2d\u89e3\u91caService Cloud\u529f\u80fd\u7684\u4f18\u70b9\u3002<\/li>\n<li class=\"li\">\u5f00\u59cb\u4e3a\u60a8\u7684\u7528\u6237\u5b9a\u5236Lightning\u670d\u52a1\u63a7\u5236\u53f0\u3002<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<div 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class=\"ph\">\u7ba1\u7406\u5355\u5143\u804a\u5929\u5feb\u901f\uff0c\u7075\u6d3b\u7684\u670d\u52a1<\/span><\/h2>\n<div class=\"body conbody\">\n<p>\u7ba1\u7406\u5355\u5143\u804a\u5929\u5141\u8bb8\u5ba2\u6237\u5728\u6d4f\u89c8\u60a8\u7684\u7f51\u7ad9\u65f6\u901a\u8fc7\u4e0e\u4ee3\u7406\u804a\u5929\u6765\u5feb\u901f\u56de\u7b54\u4ed6\u4eec\u7684\u95ee\u9898\u3002\u56e0\u6b64\uff0c\u5c06Snap-ins\u804a\u5929\u5de5\u5177\u6dfb\u52a0\u5230\u60a8\u7684\u7f51\u7ad9\u662f\u4e00\u4e2a\u597d\u4e3b\u610f\uff01\u7ba1\u7406\u5355\u5143\u804a\u5929\u4f7f\u7528Live Agent\uff0c\u4f46\u5728Lightning Experience\u4e2d\uff0c\u670d\u52a1\u63a7\u5236\u53f0\u4e0a\u7684\u8bbe\u7f6e\u66f4\u7b80\u5355\u3002<\/p>\n<p>\u5ba2\u6237\u770b\u5230\u4ec0\u4e48\uff1a\u804a\u5929\u7a97\u53e3\u5c0f\u90e8\u4ef6\u6309\u94ae\u4f4d\u4e8e\u60a8\u7684\u7f51\u9875\u4e0a\uff0c\u5f53\u6709\u4eba\u6709\u95ee\u9898\u65f6\uff0c\u53ea\u9700\u5355\u51fb\u6309\u94ae\u5373\u53ef\u542f\u52a8\u804a\u5929\u3002<\/p>\n<p class=\"p\"><span class=\"image image-block\"><img decoding=\"async\" class=\"image image-block\" src=\"https:\/\/res.cloudinary.com\/hy4kyit2a\/image\/upload\/doc\/trailhead\/en-usdbdaa9fe80f58e9833c64347485dd82b.png\" alt=\"Snap-ins chat widget in a browser\" \/><\/span><\/p>\n<p class=\"p\">\u5ba2\u6237\u586b\u5199\u7b80\u77ed\u7684\u9884\u804a\u8868\u683c\uff0c\u5e2e\u52a9\u4ee3\u7406\u5546\u6536\u96c6\u6709\u5173\u5ba2\u6237\u7684\u57fa\u672c\u4fe1\u606f\uff0c\u4f8b\u5982\u4ed6\u4eec\u7684\u8054\u7cfb\u4fe1\u606f\u548c\u4ed6\u4eec\u7684\u9700\u6c42\u3002<\/p>\n<p class=\"p\"><span class=\"image image-block\"><img decoding=\"async\" class=\"image image-block\" src=\"https:\/\/res.cloudinary.com\/hy4kyit2a\/image\/upload\/doc\/trailhead\/en-us9d16e33c284c4159eb816955ea3660b4.png\" alt=\"Snap-ins chat pre-chat form\" \/><\/span><\/p>\n<p class=\"p\">\u5ba2\u6237\u53ef\u4ee5\u5728\u67e5\u770b\u7f51\u9875\u65f6\u8fdb\u884c\u804a\u5929\uff0c\u5e76\u4e14\u53ef\u4ee5\u968f\u65f6\u5c06\u804a\u5929\u7a97\u53e3\u6700\u5c0f\u5316\u3002\u804a\u5929\u7a97\u53e3\u5c0f\u90e8\u4ef6\u4fdd\u7559\u5728\u60a8\u7684\u7f51\u9875\u4e0a\uff0c\u4ee5\u4fbf\u5ba2\u6237\u5728\u4e0e\u5ea7\u5e2d\u804a\u5929\u7684\u540c\u65f6\u53ef\u4ee5\u7ee7\u7eed\u6d4f\u89c8\u3002<\/p>\n<p class=\"p\"><span class=\"image image-block\"><img decoding=\"async\" class=\"image image-block\" src=\"https:\/\/res.cloudinary.com\/hy4kyit2a\/image\/upload\/doc\/trailhead\/en-us2a4123be745f34950847913354b8a878.png\" alt=\"Ongoing chat in Snap-ins chat widget\" \/><\/span><\/p>\n<p class=\"p\">\u6b64\u793a\u4f8b\u663e\u793a\u652f\u6301\u4ee3\u7406\u5728\u901a\u8fc7\u201c\u7ba1\u7406\u5355\u5143\u804a\u5929\u201d\u4e0e\u5ba2\u6237\u804a\u5929\u65f6\u770b\u5230\u7684\u5185\u5bb9\u3002\u7ba1\u7406\u5355\u5143\u804a\u5929\u76f4\u63a5\u4f4d\u4e8e\u670d\u52a1\u63a7\u5236\u53f0\u4e2d\uff0c\u53ef\u4ee5\u5feb\u901f\uff0c\u8f7b\u677e\u5730\u54cd\u5e94\u5ba2\u6237\u3002<\/p>\n<p class=\"p\"><span class=\"image image-block\"><img decoding=\"async\" class=\"image image-block\" src=\"https:\/\/res.cloudinary.com\/hy4kyit2a\/image\/upload\/doc\/trailhead\/en-us4798daba432d289f55545f68aa121978.png\" alt=\"Snap-ins Chat in Service Console\" \/><\/span><\/p>\n<\/div>\n<\/div>\n<div id=\"sfx_migration_whatsnew_service_analytics_app\" class=\"topic concept nested0\" lang=\"en-us\" xml:lang=\"en-us\">\n<h2 id=\"Tdxn4tBK-heading7\" class=\"helpHead2\"><span id=\"topic-title\" class=\"ph\">\u5206\u6790\u670d\u52a1\u5206\u6790\u5e94\u7528\u7a0b\u5e8f<\/span><\/h2>\n<div class=\"body conbody\">\n<p>\u5e2e\u52a9\u60a8\u7684\u652f\u6301\u56e2\u961f\u4f7f\u7528\u6570\u636e\u63ed\u793a\u5173\u952e\u6d1e\u5bdf\u529b\u5e76\u63a8\u52a8\u60a8\u670d\u52a1\u4e1a\u52a1\u7684\u6210\u529f\u3002\u670d\u52a1\u5206\u6790\u5e94\u7528\u7a0b\u5e8f\u5728\u4e00\u4e2a\u5730\u65b9\u5171\u4eab\u5173\u4e8e\u60a8\u7684\u670d\u52a1\u6570\u636e\u7684\u6700\u4f73\u5b9e\u8df5\u5173\u952e\u7ee9\u6548\u6307\u6807\uff08KPI\uff09\u3002\u66f4\u597d\u7684\u662f\uff0c\u5e94\u7528\u7a0b\u5e8f\u901a\u8fc7\u89d2\u8272\u5b9a\u5236\u8fd9\u4e9b\u4fe1\u606f\uff0c\u8fd9\u6837\u56e2\u961f\u4e2d\u7684\u6bcf\u4e2a\u4eba\u90fd\u80fd\u5728\u6b63\u786e\u7684\u65f6\u95f4\u83b7\u5f97\u6b63\u786e\u7684\u4fe1\u606f\u3002<\/p>\n<p>\u4f7f\u7528Service Analytics\u5e94\u7528\u7a0b\u5e8f\u4e2d\u9884\u5efa\u7684\u4eea\u8868\u677f\uff0c\u670d\u52a1\u7ba1\u7406\u4eba\u5458\u53ef\u4ee5\u5feb\u901f\u67e5\u770b\u5e73\u5747\u6848\u4f8b\u7ed3\u675f\u65f6\u95f4\uff0c\u5ba2\u6237\u6ee1\u610f\u5ea6\u4ee5\u53ca\u8d8b\u52bf\uff0c\u5386\u53f2\u548c\u5bf9\u7b49\u57fa\u51c6\u3002\u4ed6\u4eec\u8fd8\u53ef\u4ee5\u6df1\u5165\u4e86\u89e3\u56e2\u961f\u4f7f\u7528\u77e5\u8bc6\u6587\u7ae0\u89e3\u51b3\u6848\u4ef6\u548c\u5176\u4ed6\u6570\u636e\uff0c\u4ee5\u4fbf\u4ed6\u4eec\u80fd\u591f\u8fc5\u901f\u91c7\u53d6\u9002\u5f53\u7684\u884c\u52a8\u3002<\/p>\n<p class=\"p\"><span class=\"image image-block\"><img decoding=\"async\" class=\"image image-block\" src=\"https:\/\/res.cloudinary.com\/hy4kyit2a\/image\/upload\/doc\/trailhead\/en-us608da38b7001e3965a35bf0fdebe0322.png\" alt=\"Service Analytics Home dashboard\" \/><\/span><\/p>\n<p>\u53e6\u4e00\u7ec4\u4eea\u8868\u677f &#8211; \u79f0\u4e3a\u4fa7\u8fb9\u680f &#8211; \u4e13\u95e8\u7528\u4e8e\u652f\u6301\u4ee3\u7406\u3002\u5bf9\u4e8e\u7279\u5b9a\u60c5\u51b5\uff0c\u4ee3\u7406\u53ef\u4ee5\u67e5\u770b\u5ba2\u6237\u5386\u53f2\u8bb0\u5f55\uff0c\u6848\u4f8b\u6570\u91cf\u548cCSAT\u3002\u901a\u8fc7\u5c06\u8fd9\u4e9b\u4fa7\u8fb9\u680f\u5d4c\u5165\u5230\u5173\u952e\u7684Salesforce\u9875\u9762\uff08\u5982\u670d\u52a1\u63a7\u5236\u53f0\uff09\uff0c\u786e\u4fdd\u4ee3\u7406\u80fd\u591f\u5feb\u901f\u8bbf\u95ee\u8fd9\u4e9b\u4fe1\u606f\u3002<\/p>\n<p>\u542c\u8d77\u6765\u5f88\u590d\u6742\uff0c\u5f88\u8d39\u65f6\u95f4\u8bbe\u7f6e\uff1f\u5927\u90e8\u5206\u7684\u52aa\u529b\u5de5\u4f5c\u5df2\u7ecf\u5b8c\u6210\u4e86\uff01\u6211\u4eec\u6784\u5efa\u4e86\u4ece\u60a8\u7684\u670d\u52a1\u548c\u9500\u552e\u6570\u636e\u4e2d\u7ed8\u5236\u7684\u590d\u6742\u67e5\u8be2\uff0c\u516c\u5f0f\u548c\u6bd4\u7387\uff0c\u5e76\u5c06\u5b83\u4eec\u7ec4\u5408\u6210\u6613\u4e8e\u9605\u8bfb\u7684\u53ef\u89c6\u5316\u6587\u4ef6\u3002\u4f60\u6240\u8981\u505a\u7684\u5c31\u662f\u8fd0\u884c\u4e00\u4e2a\u5185\u7f6e\u7684\u914d\u7f6e\u5668\uff0c\u5e76\u56de\u7b54\u4e00\u4e9b\u5173\u4e8e\u4f60\u60f3\u770b\u7684\u6570\u636e\u548c\u5b57\u6bb5\u7684\u95ee\u9898\u3002\u54c7\u5662\uff01<\/p>\n<\/div>\n<\/div>\n<div id=\"sfx_migration_whatsnew_service_field_service\" class=\"topic concept nested0\" lang=\"en-us\" xml:lang=\"en-us\">\n<h2 id=\"Tdxn4tBK-heading8\" class=\"helpHead2\"><span id=\"topic-title\" class=\"ph\">\u73b0\u573a\u670d\u52a1\u95ea\u7535<\/span><\/h2>\n<div class=\"body conbody\">\n<p>\u73b0\u573a\u670d\u52a1\u95ea\u7535\uff08FSL\uff09\u5141\u8bb8\u60a8\u8bbe\u7f6e\u548c\u5b9a\u5236\u79fb\u52a8\u53cb\u597d\u7684\u73b0\u573a\u670d\u52a1\u4e2d\u5fc3\uff0c\u4ee5\u4fbf\u60a8\u7684\u670d\u52a1\u56e2\u961f\u53ef\u4ee5\u8f7b\u677e\u5730\u4e0e\u5728\u5ba2\u6237\u73b0\u573a\u5de5\u4f5c\u7684\u4eba\u5458\u6216\u5728\u5916\u9001\u5de5\u4f5c\u7684\u4eba\u5458\u8054\u7cfb\u3002 FSL\u5e2e\u52a9\u56e2\u961f\u4e2d\u7684\u6bcf\u4e2a\u4eba\u505a\u51fa\u66f4\u660e\u667a\u7684\u51b3\u7b56\uff0c\u5e76\u5b9e\u65f6\u67e5\u770b\u8fd0\u8425\u7ee9\u6548\u548c\u5173\u952e\u7ee9\u6548\u6307\u6807\u3002<\/p>\n<p>\u7ecf\u8425\u73b0\u573a\u670d\u52a1\u4e1a\u52a1\u610f\u5473\u7740\u7ba1\u7406\u8bb8\u591a\u79fb\u52a8\u90e8\u4ef6\u3002\u4f7f\u7528\u73b0\u573a\u670d\u52a1\u95ea\u7535\uff0c\u60a8\u7684\u4ee3\u7406\u5546\uff0c\u8c03\u5ea6\u5458\u548c\u73b0\u573a\u6280\u672f\u4eba\u5458\u53ef\u4ee5\u83b7\u5f97\u7ba1\u7406\u5de5\u5355\uff0c\u670d\u52a1\u8d44\u6e90\u548c\u8ba1\u5212\u7684\u5de5\u5177\u3002\u4f46\u662f\u7ec6\u8282\u5462\uff1f\u600e\u4e48\u6837\uff1a<\/p>\n<ul class=\"ul bulletList\">\n<li class=\"li\" dir=\"ltr\">\u521b\u5efa\u4ee3\u8868\u73b0\u573a\u670d\u52a1\u6280\u672f\u4eba\u5458\u7684\u670d\u52a1\u8d44\u6e90\u8bb0\u5f55\uff0c\u5e76\u6dfb\u52a0\u6709\u5173\u5176\u6280\u80fd\uff0c\u670d\u52a1\u533a\u57df\u548c\u53ef\u7528\u6027\u7684\u8be6\u7ec6\u4fe1\u606f\u3002<\/li>\n<li class=\"li\" dir=\"ltr\">\u8bbe\u7f6e\u4ee3\u8868\u6280\u672f\u4eba\u5458\u53ef\u4ee5\u5de5\u4f5c\u7684\u5730\u533a\u7684\u591a\u7ea7\u670d\u52a1\u533a\u57df\u3002<\/li>\n<li class=\"li\" dir=\"ltr\">\u8ddf\u8e2a\u60a8\u7684\u4ea7\u54c1\u5e93\u5b58\u548c\u670d\u52a1\u8f66\u8f86\u4f4d\u7f6e\u3002<\/li>\n<li class=\"li\" dir=\"ltr\">\u4e3a\u5ba2\u6237\u5b89\u6392\u4e00\u6b21\u6216\u5b9a\u671f\u7ea6\u4f1a\uff0c\u5e76\u6dfb\u52a0\u6709\u5173\u6280\u672f\u4eba\u5458\u504f\u597d\u548c\u6240\u9700\u6280\u80fd\u7684\u8be6\u7ec6\u4fe1\u606f\u3002<\/li>\n<li class=\"li\" dir=\"ltr\">\u521b\u5efa\u7ef4\u62a4\u8ba1\u5212\u548c\u6a21\u677f\u4ee5\u6807\u51c6\u5316\u4e1a\u52a1\u7684\u73b0\u573a\u670d\u52a1\u4efb\u52a1\u3002<\/li>\n<li class=\"li\" dir=\"ltr\">\u751f\u6210\u670d\u52a1\u62a5\u544a\uff0c\u8ba9\u5ba2\u6237\u4e86\u89e3\u670d\u52a1\u8fdb\u5ea6\u3002<\/li>\n<\/ul>\n<p class=\"p\"><span class=\"image image-block\"><img decoding=\"async\" class=\"image image-block\" src=\"https:\/\/res.cloudinary.com\/hy4kyit2a\/image\/upload\/doc\/trailhead\/en-us36a0c4cbc1ec0e6297b50d99b1f2d804.png\" alt=\"Field Service Lightning on the desktop\" width=\"800\" \/><\/span><\/p>\n<p class=\"p\"><span class=\"image image-block\"><img decoding=\"async\" class=\"image image-block\" src=\"https:\/\/res.cloudinary.com\/hy4kyit2a\/image\/upload\/doc\/trailhead\/en-us7be5c499b5b740313c0164d365f1170d.png\" alt=\"Field Service Lightning on a mobile device\" width=\"275\" \/><\/span><\/p>\n<\/div>\n<\/div>\n<div id=\"sfx_migration_whatsnew_service_omnichannel\" class=\"topic concept nested0\" lang=\"en-us\" xml:lang=\"en-us\">\n<h2 id=\"Tdxn4tBK-heading9\" class=\"helpHead2\"><span id=\"topic-title\" class=\"ph\">\u5168\u6e20\u9053\u77e5\u9053\u6240\u6709<\/span><\/h2>\n<div class=\"body conbody\">\n<p>Omni-Channel\u5e2e\u52a9\u60a8\u7684\u670d\u52a1\u4e2d\u5fc3\u5c06\u4efb\u4f55\u7c7b\u578b\u7684\u4f20\u5165\u5de5\u4f5c\u9879\u76ee\uff08\u5305\u62ec\u6848\u4f8b\uff0c\u804a\u5929\u6216\u7ebf\u7d22\uff09\u4f20\u9001\u7ed9\u60a8\u6700\u5408\u683c\u7684\u53ef\u7528\u4ee3\u7406\u3002\u5b83\u662f\u7075\u6d3b\u7684\uff0c\u53ef\u5b9a\u5236\u7684\uff0c\u60a8\u53ef\u4ee5\u914d\u7f6e\u5b83\uff0c\u800c\u65e0\u9700\u7f16\u5199\u4ee3\u7801\u3002\u6f02\u4eae\u7684\u62c9\u5fb7\uff01<\/p>\n<p>\u4f7f\u7528\u5168\u65b9\u4f4d\u6e20\u9053\u7ba1\u7406\u4ee3\u7406\u5de5\u4f5c\u9879\u76ee\u7684\u4f18\u5148\u7ea7\uff0c\u5e76\u5e73\u8861\u5206\u914d\u7684\u5206\u914d\u3002\u60a8\u8fd8\u53ef\u4ee5\u5b9a\u4e49\u54ea\u4e9b\u4ee3\u7406\u5de5\u4f5c\u5728\u4e0d\u540c\u7c7b\u578b\u7684\u5206\u914d\u4e0a\uff0c\u5982\u9500\u552e\u7ebf\u7d22\u6216\u9500\u552e\u8be2\u95ee\uff0c\u4ee5\u53ca\u5176\u4ed6\u5e2e\u52a9\u89e3\u51b3\u95ee\u9898\u7684\u5206\u914d\u3002<\/p>\n<p>Omni-Channel\u5c06\u6240\u6709\u8fd9\u4e9b\u5206\u914d\u81ea\u52a8\u8def\u7531\u5230\u6b63\u786e\u7684\u4ee3\u7406\uff0c\u60a8\u7684\u4ee3\u7406\u5c06\u4f1a\u559c\u6b22\u3002\u4ed6\u4eec\u4e0d\u518d\u9700\u8981\u4ece\u961f\u5217\u4e2d\u9009\u62e9\u5de5\u4f5c\u4efb\u52a1\uff0c\u8fd9\u8282\u7701\u4e86\u6bcf\u4e2a\u4eba\u7684\u65f6\u95f4\uff0c\u7cbe\u529b\u548c\u667a\u529b\u3002<\/p>\n<p>\u5728Lightning Experience\u4e2d\uff0cOmni-Channel\u5b9e\u7528\u7a0b\u5e8f\u901a\u8fc7\u901a\u8fc7Omni-Channel\u8def\u7531\u7684\u8bf7\u6c42\u5411Lightning\u670d\u52a1\u63a7\u5236\u53f0\u7528\u6237\u63d0\u4f9b\u5de5\u4f5c\u6743\u9650\u3002\u63a7\u5236\u53f0\u7528\u6237\u53ef\u4ee5\u8bbe\u7f6e\u4ed6\u4eec\u7684\u72b6\u6001\uff0c\u5e76\u6839\u636e\u60a8\u7684\u5168\u5411\u901a\u9053\u8bbe\u7f6e\u63a5\u53d7\u6216\u62d2\u7edd\u5de5\u4f5c\u3002<\/p>\n<p class=\"p\"><span class=\"image image-block\"><img decoding=\"async\" class=\"image image-block\" src=\"https:\/\/res.cloudinary.com\/hy4kyit2a\/image\/upload\/doc\/trailhead\/en-us411edad0fd6b67752d8faf96c384e627.png\" alt=\"Work requests appear in the Omni-Channel utility. Depending on your Omni-Channel settings, console users can accept or decline the work request.\" width=\"275\" \/><\/span><\/p>\n<\/div>\n<\/div>\n<div id=\"sfx_migration_whatsnew_service_scs\" class=\"topic concept nested0\" lang=\"en-us\" xml:lang=\"en-us\">\n<h2 id=\"Tdxn4tBK-heading10\" class=\"helpHead2\"><span id=\"topic-title\" class=\"ph\">\u793e\u4ea4\u5ba2\u6237\u670d\u52a1\u8774\u8776<\/span><\/h2>\n<div class=\"body conbody\">\n<p>\u5e2e\u52a9\u60a8\u7684\u652f\u6301\u56e2\u961f\u4ece\u60a8\u6700\u91cd\u8981\u7684\u6e20\u9053\u4e4b\u4e00 &#8211; \u793e\u4ea4\u5a92\u4f53\u7f51\u7ad9\u63d0\u4f9b\u4e2a\u6027\u5316\u7684\u5ba2\u6237\u670d\u52a1\u3002\u793e\u4ea4\u5ba2\u6237\u670d\u52a1\u4e0e\u793e\u4ea4\u5de5\u4f5c\u5ba4\u96c6\u6210\uff0c\u5728Twitter\uff0cFacebook\u548cInstagram\u4e0a\u6536\u542c\u5ba2\u6237\u95ee\u9898\uff0c\u7136\u540e\u5c06\u8c08\u8bdd\u76f4\u63a5\u53d1\u9001\u7ed9\u60a8\u7684\u56e2\u961f\u3002 \u201c\u95ea\u7535\u4f53\u9a8c\u201d\u4e2d\u7684\u5b89\u88c5\u6bd4\u4ee5\u524d\u66f4\u5bb9\u6613\uff0c\u5305\u62ec\u201c\u793e\u4ea4\u4e1a\u52a1\u89c4\u5219\u201d\uff0c\u4ee5\u4fbf\u5feb\u901f\u5b9a\u4e49\u5e94\u5982\u4f55\u5904\u7406\u793e\u4ea4\u6848\u4f8b\u3002<\/p>\n<p>\u652f\u6301\u4ee3\u7406\u53ef\u4ee5\u83b7\u5f97\u7ba1\u7406\u793e\u4ea4\u5a92\u4f53\u6848\u4f8b\u7684\u5de5\u5177\uff0c\u5e76\u901a\u8fc7\u76f4\u63a5\u5728\u793e\u4ea4\u7f51\u7edc\u4e2d\u54cd\u5e94\u6848\u4f8b\u6765\u5438\u5f15\u5ba2\u6237\u3002<\/p>\n<p class=\"p\"><span class=\"image image-block\"><img decoding=\"async\" class=\"image image-block\" src=\"https:\/\/res.cloudinary.com\/hy4kyit2a\/image\/upload\/doc\/trailhead\/en-usc5b9ba52c99810aa07ccd500d91333ac.png\" alt=\"Social Customer Service in Lightning Experience\" width=\"800\" \/><\/span><\/p>\n<p class=\"p\">\u5165\u7ad9\u548c\u51fa\u7ad9\u793e\u4ea4\u5e16\u5b50\u5728\u6848\u4f8bFeed\u4e2d\u663e\u793a\u4e3a\u9879\u76ee\uff0c\u4fbf\u4e8e\u8ddf\u8e2a\u5bf9\u8bdd\u3002 \u5728\u5e16\u5b50\u4e2d\u7684\u9644\u4ef6\u4e5f\u662f\u53ef\u4ee5\u9884\u89c8\u7684\u3002 \u4ee3\u7406\u53ef\u4ee5\u4f7f\u7528\u53d1\u5e03\u8005\u4e2d\u7684\u201c\u793e\u4ea4\u201d\u64cd\u4f5c\u6765\u56de\u590d\u5e16\u5b50\uff0c\u5e76\u5305\u542b\u9644\u4ef6\u6216\u76f4\u63a5\u6d88\u606f\u63d0\u793a\u3002 \u4ed6\u4eec\u4e5f\u53ef\u4ee5\u559c\u6b22\u5bf9\u8bdd\uff0c\u79c1\u4e0b\u56de\u590d\u5ba2\u6237\uff0c\u5728Facebook\u4e0a\u9690\u85cf\u8bc4\u8bba\uff0c\u5e76\u5220\u9664\u516c\u53f8\u793e\u4ea4\u5ba2\u6237\u7ba1\u7406\u7684\u5bf9\u8bdd\u3002<\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u5b66\u4e60\u76ee\u6807 \u5b8c\u6210\u672c\u5355\u5143\u540e\uff0c\u60a8\u5c06\u80fd\u591f\uff1a \u5728Lightning Experience\u4e2d\u89e3\u91caService Cloud &hellip; <a href=\"http:\/\/www.ponybai.com\/?p=333\" class=\"more-link\">\u7ee7\u7eed\u9605\u8bfb<span class=\"screen-reader-text\">Salesforce Lightning \u7279\u5f81\uff083\uff09<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[171],"tags":[],"class_list":["post-333","post","type-post","status-publish","format-standard","hentry","category-171"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Salesforce Lightning \u7279\u5f81\uff083\uff09 - \u767d\u767d\u968f\u7b14<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"http:\/\/www.ponybai.com\/?p=333\" \/>\n<meta property=\"og:locale\" content=\"zh_CN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Salesforce Lightning \u7279\u5f81\uff083\uff09 - \u767d\u767d\u968f\u7b14\" \/>\n<meta property=\"og:description\" content=\"\u5b66\u4e60\u76ee\u6807 \u5b8c\u6210\u672c\u5355\u5143\u540e\uff0c\u60a8\u5c06\u80fd\u591f\uff1a \u5728Lightning Experience\u4e2d\u89e3\u91caService Cloud &hellip; 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