{"id":2524,"date":"2020-12-26T19:49:49","date_gmt":"2020-12-26T11:49:49","guid":{"rendered":"http:\/\/www.salesforcecrm.cn\/?p=2524"},"modified":"2020-12-26T19:49:49","modified_gmt":"2020-12-26T11:49:49","slug":"commerce-cloud%e5%92%8c%e5%ae%a2%e6%88%b7%e6%88%90%e5%8a%9f%e5%b9%b3%e5%8f%b0-%e8%bf%9e%e6%8e%a5%e5%ae%a2%e6%88%b7%e6%9c%8d%e5%8a%a1","status":"publish","type":"post","link":"http:\/\/www.ponybai.com\/?p=2524","title":{"rendered":"Commerce Cloud\u548c\u5ba2\u6237\u6210\u529f\u5e73\u53f0 &#8211; \u8fde\u63a5\u5ba2\u6237\u670d\u52a1"},"content":{"rendered":"<div>\n<h2 id=\"learning-objectives\"><span>\u5b66\u4e60\u76ee\u6807<\/span><\/h2>\n<div>\n<p><span>\u5b8c\u6210\u672c\u5355\u5143\u540e\uff0c\u60a8\u5c06\u80fd\u591f\uff1a<\/span><\/p>\n<ul>\n<li><span>\u89e3\u91ca\u7edf\u4e00\u5546\u52a1\u548c\u670d\u52a1\u7684\u4ef7\u503c\u3002<\/span><\/li>\n<li><span>\u89e3\u91ca\u5f53\u4eca\u96f6\u552e\u73af\u5883\u4e2d\u4e16\u754c\u4e00\u6d41\u5ba2\u6237\u670d\u52a1\u7684\u91cd\u8981\u6027\u3002<\/span><\/li>\n<li><span>\u5217\u51fa\u4ee3\u7406\u5546\u53ef\u4ee5\u7528\u6765\u6210\u4e3a\u5ba2\u6237\u670d\u52a1\u6447\u6eda\u660e\u661f\u7684\u5de5\u5177\u3002<\/span><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<div id=\"cc-connect-customer-customer-loyalty\">\n<h2 id=\"customer-loyalty\"><span>\u5ba2\u6237\u5fe0\u8bda\u5ea6<\/span><\/h2>\n<div>\n<p><span>\u8d62\u5f97\u5ba2\u6237\u5fe0\u8bda\u5ea6\u5f88\u56f0\u96be\u3002\u6d88\u8d39\u8005\u5728\u6bcf\u4e2a\u8bbe\u5907\u548c\u6570\u5b57\u8d44\u4ea7\u4e0a\u88ab\u65b0\u54c1\u724c\uff0c\u65b0\u4fc3\u9500\uff0c\u65b0\u6837\u5f0f\u548c\u65b0\u5f71\u54cd\u8005\u6240\u6df9\u6ca1\u3002\u8d2d\u7269\u8005\u53ef\u4ee5\u8f7b\u677e\u5730\u6311\u9009\uff0c\u5c1d\u8bd5\u548c\u653e\u5f03\u54c1\u724c\u3002\u7528\u5546\u4e1a\u672f\u8bed\u6765\u8bf4\uff0c\u201c\u8f6c\u6362\u6210\u672c\u201d\u5bf9\u4e8e\u6d88\u8d39\u8005\u6765\u8bf4\u901a\u5e38\u5f88\u4f4e\u3002\u5ba2\u6237\u670d\u52a1\u5bf9\u4e8e\u4fdd\u6301\u8d2d\u7269\u8005\u7684\u5feb\u4e50\uff0c\u9f13\u52b1\u91cd\u590d\u8bbf\u95ee\u4ee5\u53ca\u5efa\u7acb\u5fe0\u8bda\u7684\u54c1\u724c\u62e5\u62a4\u8005\u81f3\u5173\u91cd\u8981\u3002<\/span><\/p>\n<p><span>\u670d\u52a1\u9886\u5bfc\u8005\u6709\u5f88\u591a\u9700\u8981\u52aa\u529b\u7684\u5730\u65b9\uff1a\u964d\u4f4e\u6210\u672c\uff0c\u540c\u65f6\u63d0\u9ad8\u5ba2\u6237\u6ee1\u610f\u5ea6\uff1b\u5728\u652f\u6301\u591a\u4e2a\u5b64\u7acb\u7cfb\u7edf\u7684\u540c\u65f6\uff0c\u5c1d\u8bd5\u6539\u5584\u5ea7\u5e2d\u4f53\u9a8c\u7684\u4e0d\u4fbf\uff1b\u5728\u5353\u8d8a\u8fd0\u8425\u4e0e\u670d\u52a1\u521b\u65b0\u4e4b\u95f4\u53d6\u5f97\u5e73\u8861\u3002\u73b0\u5728\uff0c\u670d\u52a1\u4e2d\u5fc3\u4e5f\u6b63\u5728\u6210\u4e3a\u9500\u552e\u6e20\u9053\uff0c\u4e0d\u4ec5\u589e\u52a0\u4e86\u673a\u4f1a\uff0c\u8fd8\u589e\u52a0\u4e86\u5bf9\u4ee3\u7406\u5546\u548c\u670d\u52a1\u9886\u5bfc\u8005\u7684\u9700\u6c42\u3002<\/span><\/p>\n<\/div>\n<\/div>\n<div id=\"cc-connect-customer-customer-service\">\n<h2 id=\"connected-customer-service\"><span>\u5173\u8054\u5ba2\u6237\u670d\u52a1<\/span><\/h2>\n<div>\n<p><img decoding=\"async\" class=\"image\" src=\"https:\/\/res.cloudinary.com\/hy4kyit2a\/f_auto,fl_lossy,q_70\/learn\/modules\/marketing-and-service-for-cc\/connect-customer-service\/images\/a9d8e2500ded8a415b0ae011d2e18ffd_connected-service-1.png\" alt=\"\u8033\u673a\u56fe\u6807\" \/><\/p>\n<p><span>\u670d\u52a1\u4ee3\u7406\u5546\u7684\u5de5\u4f5c\u662f\u4f7f\u5ba2\u6237\u6ee1\u610f\u3002\u5f53\u4ee3\u7406\u5546\u5fc5\u987b\u8de8\u4e0d\u540c\u7cfb\u7edf\u5b9e\u65f6\u7ba1\u7406\u4e0d\u540c\u7684\u754c\u9762\u5e76\u7ea0\u6b63\u6570\u636e\uff08\u5982\u5ba2\u6237\u8d44\u6599\uff0c\u8ba2\u5355\u5386\u53f2\u8bb0\u5f55\u548c\u6848\u4f8b\u5386\u53f2\u8bb0\u5f55\uff09\u65f6\uff0c\u5ba2\u6237\u4f53\u9a8c\u4f1a\u53d7\u5230\u5f71\u54cd\u3002\u5ba2\u6237\u670d\u52a1\u4ee3\u7406\u9700\u8981\u8de8\u7535\u5b50\u5546\u52a1\u548c\u5ba2\u6237\u670d\u52a1\u5e94\u7528\u7684\u5ba2\u6237\u7684\u5b8c\u6574\u89c6\u56fe\u3002\u7535\u5b50\u5546\u52a1\u6216\u670d\u52a1\u4e2d\u8fdb\u884c\u7684\u4efb\u4f55\u66f4\u65b0\u90fd\u5e94\u5728\u4e24\u4e2a\u5e94\u7528\u7a0b\u5e8f\u4e4b\u95f4\u65e0\u7f1d\u6d41\u52a8\uff0c\u4ece\u800c\u4f7f\u4ee3\u7406\u53ef\u4ee5\u4e0e\u4ee5\u4e0b\u4ea7\u54c1\u4ea4\u53c9\u9500\u552e\uff1a<\/span><\/p>\n<ul>\n<li><span>\u4ea7\u54c1\u76ee\u5f55\u7684\u5b8c\u6574\u89c6\u56fe<\/span><\/li>\n<li><span>\u4ea7\u54c1\u63a8\u8350<\/span><\/li>\n<li><span>\u80fd\u591f\u201c\u4ee3\u8868\u201d\u5ba2\u6237\u8ba2\u8d2d\uff0c\u5c06\u63a8\u8350\u7684\u5546\u54c1\u6dfb\u52a0\u5230\u4ed6\u4eec\u7684\u5728\u7ebf\u8d2d\u7269\u7bee\u4e2d\uff0c\u751a\u81f3\u4e3a\u4ed6\u4eec\u5b8c\u6210\u6388\u6743\u4ea4\u6613\u7684\u80fd\u529b<\/span><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<div id=\"cc-connect-customer-selling-channel\">\n<h2 id=\"turn-customer-service-into-a-selling-channel\"><span>\u5c06\u5ba2\u6237\u670d\u52a1\u8f6c\u53d8\u4e3a\u9500\u552e\u6e20\u9053<\/span><\/h2>\n<div>\n<p><img decoding=\"async\" class=\"image\" src=\"https:\/\/res.cloudinary.com\/hy4kyit2a\/f_auto,fl_lossy,q_70\/learn\/modules\/marketing-and-service-for-cc\/connect-customer-service\/images\/e133f4fde1ad059bf3f2dd0001131ee7_serviceasselling-2.png\" alt=\"\u8d2d\u7269\u8f66\u56fe\u6807\" width=\"140\" \/><\/p>\n<p><span>\u5ba2\u6237\u670d\u52a1\u4e0d\u5fc5\u88ab\u52a8\u3002\u4ee3\u7406\u53ef\u4ee5\u901a\u8fc7\u8fde\u63a5\u7684\u670d\u52a1\u548c\u5546\u52a1\u5c06\u670d\u52a1\u4ea4\u4e92\u8f6c\u53d8\u4e3a\u4ea4\u53c9\u9500\u552e\u548c\u5411\u4e0a\u9500\u552e\u7684\u673a\u4f1a\u3002\u501f\u52a9Commerce Cloud\u548cService Cloud\uff0c\u4ee3\u7406\u5546\u53ef\u4ee5\u8f7b\u677e\u5730\u4e0e\u8d2d\u7269\u8005\u5171\u540c\u6d4f\u89c8\uff0c\u5b9e\u65f6\u67e5\u770b\u8d2d\u7269\u8f66\u4ee5\u53ca\u5c06\u4ea7\u54c1\u6dfb\u52a0\u5230\u8d2d\u7269\u8f66\u4e2d\u3002\u4ece\u90a3\u91cc\uff0c\u4ee3\u7406\u53ef\u4ee5\u4e3a\u8d2d\u7269\u8005\u5b8c\u6210\u4ea4\u6613\uff0c\u6216\u8005\u8d2d\u7269\u8005\u53ef\u4ee5\u81ea\u5df1\u5b8c\u6210\u4ea4\u6613\u3002\u8fd9\u5728\u591a\u79cd\u60c5\u51b5\u4e0b\u5f88\u6709\u7528\u3002<\/span><\/p>\n<ul>\n<li><span>\u5f53\u8d2d\u7269\u8005\u4f7f\u7528\u8fc7\u671f\u7684\u4f18\u60e0\u5238\u81f4\u7535\u65f6\uff0c\u4ee3\u7406\u5546\u53ef\u4ee5\u5411\u8d2d\u7269\u8f66\u65bd\u52a0\u8d85\u989d\u6298\u6263\u3002<\/span><\/li>\n<li><span>\u5f53\u8d2d\u7269\u8005\u9700\u8981\u63a8\u8350\u7684\u5546\u54c1\u65f6\uff0c\u4ee3\u7406\u5546\u53ef\u4ee5\u627e\u5230\u5e76\u5c06\u5176\u6dfb\u52a0\u5230\u8d2d\u7269\u8f66\u4e2d\u4ee5\u52a0\u5feb\u7ed3\u5e10\u8fc7\u7a0b\u3002<\/span><\/li>\n<li><span>\u5f53\u8d2d\u7269\u8005\u96be\u4ee5\u5b8c\u6210\u4ea4\u6613\u65f6\uff0c\u4ee3\u7406\u5546\u53ef\u4ee5\u5e2e\u52a9\u5b8c\u6210\u4ea4\u6613\u3002\u67e5\u770b\u201c\u6309\u00a0<\/span><span>\u8ba2\u5355\u8ba2\u8d2d\u89e3\u51b3\u65b9\u6848\u5957\u4ef6\u201d<\/span><span>\u4ee5\u4e86\u89e3\u5982\u4f55\u5b9e\u73b0\u6b64\u529f\u80fd\uff08\u4ec5\u82f1\u8bed\uff09\u3002<\/span><\/li>\n<li><span>\u5f53\u8d2d\u7269\u8005\u5bf9\u6700\u8fd1\u7684\u8ba2\u5355\u6709\u7591\u95ee\u6216\u60f3\u8981\u53d6\u6d88\u8ba2\u5355\u65f6\uff0c\u4ee3\u7406\u5546\u53ef\u4ee5\u4e3a\u4ed6\u4eec\u63d0\u4f9b\u5e2e\u52a9\u3002\u770b\u770b\u5728\u00a0<\/span><span>\u67e5\u770b\u8ba2\u5355\u5386\u53f2\u8bb0\u5f55\uff0c\u5e76\u53d6\u6d88\u8ba2\u5355\u89e3\u51b3\u65b9\u6848\u5957\u4ef6<\/span><span>\uff0c\u4ee5\u4e86\u89e3\u5982\u4f55\uff08\u53ea\u6709\u82f1\u6587\uff09\u5b9e\u73b0\u8fd9\u4e00\u70b9\u3002<\/span><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<div id=\"cc-connect-customer-chat-and-video\">\n<h2 id=\"online-chat-and-video-service\"><span>\u5728\u7ebf\u804a\u5929\u548c\u89c6\u9891\u670d\u52a1<\/span><\/h2>\n<div>\n<p><img decoding=\"async\" class=\"image\" src=\"https:\/\/res.cloudinary.com\/hy4kyit2a\/f_auto,fl_lossy,q_70\/learn\/modules\/marketing-and-service-for-cc\/connect-customer-service\/images\/4e40571bf4125853dadce7b7594d9171_service-chat-2.png\" alt=\"\u624b\u673a\u56fe\u6807\" \/><\/p>\n<p><span>\u73b0\u5728\u53ef\u4ee5\u5c06\u670d\u52a1\u5d4c\u5165\u5230\u6574\u4e2a\u8d2d\u7269\u8005\u4f53\u9a8c\u4e2d\uff0c\u4ee5\u4fbf\u4ee3\u7406\u5546\u5728\u9700\u8981\u5e2e\u52a9\u7684\u65f6\u95f4\u548c\u5730\u70b9\u8054\u7cfb\u5ba2\u6237\u3002\u8d2d\u7269\u8005\u662f\u5426\u9700\u8981\u901a\u8fc7\u7f51\u7ad9\u6216\u79fb\u52a8\u5e94\u7528\u7a0b\u5e8f\u8fdb\u884c\u5728\u7ebf\u804a\u5929\uff0c\u901a\u8fc7\u79fb\u52a8\u5e94\u7528\u7a0b\u5e8f\u8fdb\u884c\u53cc\u5411\u89c6\u9891\u804a\u5929\uff0c\u8fd8\u662f\u9700\u8981\u5168\u7403\u8303\u56f4\u5185\u7684\u591a\u8bed\u8a00\u652f\u6301\uff0c\u4e92\u8054\u7684\u5546\u52a1\u548c\u670d\u52a1\uff0c\u90fd\u610f\u5473\u7740\u4ee3\u7406\u5546\u53ef\u4ee5\u968f\u65f6\u51c6\u5907\uff0c\u53ef\u8bbf\u95ee\u5e76\u83b7\u5f97\u6240\u9700\u6570\u636e\u7684\u652f\u6301\u5728\u6bcf\u4e00\u6b65\u5e2e\u52a9\u5ba2\u6237\u3002\u770b\u4e00\u4e0b\u201c\u00a0<\/span><span>\u4f1a\u8bdd\u5546\u52a1\u89e3\u51b3\u65b9\u6848\u5de5\u5177\u5305\u201d<\/span><span>\uff0c\u4e86\u89e3\u5982\u4f55\u5b9e\u73b0\u5b9e\u65f6\u804a\u5929\uff08\u4ec5\u82f1\u8bed\uff09\u3002<\/span><\/p>\n<\/div>\n<\/div>\n<div id=\"cc-connect-customer-listening-response\">\n<h2 id=\"social-listening-and-response\"><span>\u793e\u4f1a\u503e\u542c\u4e0e\u56de\u5e94<\/span><\/h2>\n<div>\n<p><img decoding=\"async\" class=\"image\" src=\"https:\/\/res.cloudinary.com\/hy4kyit2a\/f_auto,fl_lossy,q_70\/learn\/modules\/marketing-and-service-for-cc\/connect-customer-service\/images\/ca56527d7d628ae0f63c06847fe568a9_social-listening-2.png\" alt=\"\u5bf9\u8bdd\u6c14\u6ce1\u56fe\u6807\" \/><\/p>\n<p><span>\u5728\u5f53\u4eca\u7684\u6570\u5b57\u4e16\u754c\u4e2d\uff0c\u4eba\u4eec\u7ecf\u5e38\u5728\u4e0e\u5ba2\u6237\u670d\u52a1\u90e8\u95e8\u63a5\u89e6\u4e4b\u524d\u5148\u5c06\u95ee\u9898\u53d1\u5e03\u5230Twitter\u3002\u53ea\u9700\u770b\u770b\u60a8\u7684Twitter feed\u3002\u7531\u4e8e\u822a\u7a7a\u516c\u53f8\u7684\u822a\u73ed\u5ef6\u8bef\uff0c\u56e0\u8ba2\u5355\u672a\u6309\u65f6\u51fa\u73b0\u800c\u53d7\u5230\u6279\u8bc4\u6216\u56e0\u6d88\u8d39\u8005\u4f53\u9a8c\u4e0d\u4f73\u800c\u611f\u5230\u6cae\u4e27\u7684\u6279\u8bc4\u9891\u9891\u51fa\u73b0\u3002<\/span><\/p>\n<p><span>42\uff05\u7684\u670d\u52a1\u4ea4\u4e92\u662f\u6570\u5b57\u7684\uff0c\u5e76\u4e14\u8fd9\u4e2a\u6570\u5b57\u6b63\u5728\u589e\u957f\u3002\u56e0\u6b64\uff0c\u6211\u4eec\u77e5\u9053\u5f88\u96be\u5728\u6bcf\u4e2a\u6e20\u9053\u4e0a\u63d0\u4f9b\u4e00\u81f4\u7684\u670d\u52a1\u5e76\u4e0e\u5ba2\u6237\u4e92\u52a8\u3002\u4e3a\u4e86\u4e3b\u52a8\u89e3\u51b3\u5ba2\u6237\u95ee\u9898\uff0c\u670d\u52a1\u4ee3\u7406\u5546\u5fc5\u987b\u5728\u9002\u5f53\u7684\u6e20\u9053\u4e0a\u9886\u5148\u4e8e\u8fd9\u4e9b\u4e0d\u6ee1\u3002<\/span><\/p>\n<p><span>\u8bc0\u7a8d\u662f\u5728\u6240\u6709\u793e\u4ea4\u5e73\u53f0\uff08\u5982Twitter\uff0cInstagram\u548cFacebook\uff09\u4e0a\u503e\u542c\u5e76\u54cd\u5e94\u5ba2\u6237\u3002\u901a\u8fc7\u5c06Service Cloud\u4e0eSalesforce Social Studio\u7ed3\u5408\u4f7f\u7528\uff0c\u4ee3\u7406\u53ef\u4ee5\u5e94\u7528\u5173\u952e\u5b57\uff0c\u5206\u7c7b\u7b26\u548c\u8bed\u8a00\u68c0\u6d4b\uff0c\u4ee5\u786e\u4fdd\u5e16\u5b50\u53ca\u65f6\u89e3\u51b3\u95ee\u9898\uff0c\u5e76\u5728\u901a\u8fc7\u5355\u4e2a\u63a7\u5236\u53f0\u7ba1\u7406\u7684\u6e20\u9053\u4e4b\u95f4\u8fde\u7eed\u5207\u6362\u3002<\/span><\/p>\n<p><span>\u7531\u4e8e\u793e\u4ea4\u5ba2\u6237\u670d\u52a1\u662fSalesforce\u5ba2\u6237\u6210\u529f\u5e73\u53f0\u7684\u96c6\u6210\u90e8\u5206\uff0c\u56e0\u6b64\u6bcf\u4e2a\u4ee3\u7406\u5728\u54cd\u5e94\u4e4b\u524d\u90fd\u4f1a\u5168\u9762\u4e86\u89e3\u5ba2\u6237\u548c\u60c5\u51b5\u3002<\/span><\/p>\n<\/div>\n<\/div>\n<div id=\"cc-connect-customer-self-service-communities\">\n<h2 id=\"self-service-communities\"><span>\u81ea\u52a9\u793e\u533a<\/span><\/h2>\n<div>\n<p><img decoding=\"async\" class=\"image\" src=\"https:\/\/res.cloudinary.com\/hy4kyit2a\/f_auto,fl_lossy,q_70\/learn\/modules\/marketing-and-service-for-cc\/connect-customer-service\/images\/6fb910343a4cdada7fcfb62ad7ea1c7b_service-communities.png\" alt=\"\u793e\u533a\u56fe\u6807\" \/><\/p>\n<p><strong class=\"ph\"><span>\u6700\u5927\u5316\u4ee3\u7406\u751f\u4ea7\u529b\u3002\u00a0<\/span><\/strong><span>\u501f\u52a9\u76f4\u63a5\u5d4c\u5165\u5728\u63a7\u5236\u53f0\u4e2d\u7684\u77e5\u8bc6\u5e93\uff0c\u4ee3\u7406\u5546\u53ef\u4ee5\u8f7b\u677e\u5730\u4e3a\u5ba2\u6237\u63d0\u4f9b\u6b63\u786e\u7684\u7b54\u6848\u3002\u4ed6\u4eec\u751a\u81f3\u53ef\u4ee5\u4e00\u952e\u5206\u4eab\u6587\u7ae0\u5230\u4efb\u4f55\u9891\u9053\u6216\u8bbe\u5907\u3002\u5728\u96f6\u552e\u4e2d\uff0c\u8fd9\u53ef\u80fd\u610f\u5473\u7740\u6709\u5173\u5c3a\u5bf8\u6216\u6837\u5f0f\u7684\u4fe1\u606f\u3002\u5e2e\u52a9\u5ba2\u6237\u81ea\u52a9\u3002<\/span><\/p>\n<p><span>\u73b0\u5728\uff0c\u60a8\u7684\u77e5\u8bc6\u5e93\u5c06\u901a\u8fc7\u5b89\u5168\u7684\u5ba2\u6237\u95e8\u6237\uff0c\u516c\u5171\u7ad9\u70b9\u548c\u516c\u5171\u5ba2\u6237\u793e\u533a\u96c6\u6210\u5230\u60a8\u7684\u670d\u52a1\u7f51\u7ad9\u4e2d\uff0c\u4ece\u800c\u901a\u8fc7\u4efb\u4f55\u8bbe\u5907\u8f7b\u677e\u521b\u5efa\u5ba2\u6237\u4f53\u9a8c\u3002<\/span><\/p>\n<p><span>\u501f\u52a9\u7b80\u5316\u6d41\u7a0b\u548c\u4f7f\u5ba2\u6237\u4fe1\u606f\u59cb\u7ec8\u51c6\u786e\u4e14\u53ef\u8bbf\u95ee\u7684\u5de5\u5177\uff0c\u4ee3\u7406\u5546\u53ef\u4ee5\u4e13\u6ce8\u4e8e\u5ba2\u6237\uff0c\u5e76\u57f9\u517b\u56de\u5934\u5ba2\u548c\u54c1\u724c\u62e5\u62a4\u8005\u3002<\/span><\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u5b66\u4e60\u76ee\u6807 \u5b8c\u6210\u672c\u5355\u5143\u540e\uff0c\u60a8\u5c06\u80fd\u591f\uff1a \u89e3\u91ca\u7edf\u4e00\u5546\u52a1\u548c\u670d\u52a1\u7684\u4ef7\u503c\u3002 \u89e3\u91ca\u5f53\u4eca\u96f6\u552e\u73af\u5883\u4e2d\u4e16\u754c\u4e00\u6d41\u5ba2\u6237\u670d\u52a1\u7684\u91cd\u8981\u6027\u3002  &hellip; <a href=\"http:\/\/www.ponybai.com\/?p=2524\" class=\"more-link\">\u7ee7\u7eed\u9605\u8bfb<span class=\"screen-reader-text\">Commerce Cloud\u548c\u5ba2\u6237\u6210\u529f\u5e73\u53f0 &#8211; \u8fde\u63a5\u5ba2\u6237\u670d\u52a1<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[22],"tags":[],"class_list":["post-2524","post","type-post","status-publish","format-standard","hentry","category-commerce-cloud"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Commerce Cloud\u548c\u5ba2\u6237\u6210\u529f\u5e73\u53f0 - \u8fde\u63a5\u5ba2\u6237\u670d\u52a1 - \u767d\u767d\u968f\u7b14<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"http:\/\/www.ponybai.com\/?p=2524\" \/>\n<meta property=\"og:locale\" content=\"zh_CN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Commerce Cloud\u548c\u5ba2\u6237\u6210\u529f\u5e73\u53f0 - \u8fde\u63a5\u5ba2\u6237\u670d\u52a1 - \u767d\u767d\u968f\u7b14\" \/>\n<meta property=\"og:description\" content=\"\u5b66\u4e60\u76ee\u6807 \u5b8c\u6210\u672c\u5355\u5143\u540e\uff0c\u60a8\u5c06\u80fd\u591f\uff1a \u89e3\u91ca\u7edf\u4e00\u5546\u52a1\u548c\u670d\u52a1\u7684\u4ef7\u503c\u3002 \u89e3\u91ca\u5f53\u4eca\u96f6\u552e\u73af\u5883\u4e2d\u4e16\u754c\u4e00\u6d41\u5ba2\u6237\u670d\u52a1\u7684\u91cd\u8981\u6027\u3002 &hellip; \u7ee7\u7eed\u9605\u8bfbCommerce Cloud\u548c\u5ba2\u6237\u6210\u529f\u5e73\u53f0 &#8211; \u8fde\u63a5\u5ba2\u6237\u670d\u52a1\" \/>\n<meta property=\"og:url\" content=\"http:\/\/www.ponybai.com\/?p=2524\" \/>\n<meta property=\"og:site_name\" content=\"\u767d\u767d\u968f\u7b14\" \/>\n<meta property=\"article:published_time\" content=\"2020-12-26T11:49:49+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/res.cloudinary.com\/hy4kyit2a\/f_auto,fl_lossy,q_70\/learn\/modules\/marketing-and-service-for-cc\/connect-customer-service\/images\/a9d8e2500ded8a415b0ae011d2e18ffd_connected-service-1.png\" \/>\n<meta name=\"author\" content=\"ponybai\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u4f5c\u8005\" \/>\n\t<meta name=\"twitter:data1\" content=\"ponybai\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"http:\/\/www.ponybai.com\/?p=2524#article\",\"isPartOf\":{\"@id\":\"http:\/\/www.ponybai.com\/?p=2524\"},\"author\":{\"name\":\"ponybai\",\"@id\":\"http:\/\/www.ponybai.com\/#\/schema\/person\/935c7592c850c65e1e5eba4530dbf883\"},\"headline\":\"Commerce Cloud\u548c\u5ba2\u6237\u6210\u529f\u5e73\u53f0 &#8211; \u8fde\u63a5\u5ba2\u6237\u670d\u52a1\",\"datePublished\":\"2020-12-26T11:49:49+00:00\",\"dateModified\":\"2020-12-26T11:49:49+00:00\",\"mainEntityOfPage\":{\"@id\":\"http:\/\/www.ponybai.com\/?p=2524\"},\"wordCount\":19,\"commentCount\":0,\"publisher\":{\"@id\":\"http:\/\/www.ponybai.com\/#\/schema\/person\/935c7592c850c65e1e5eba4530dbf883\"},\"articleSection\":[\"Commerce Cloud\u548c\u5ba2\u6237\u6210\u529f\u5e73\u53f0\"],\"inLanguage\":\"zh-Hans\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"http:\/\/www.ponybai.com\/?p=2524#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"http:\/\/www.ponybai.com\/?p=2524\",\"url\":\"http:\/\/www.ponybai.com\/?p=2524\",\"name\":\"Commerce Cloud\u548c\u5ba2\u6237\u6210\u529f\u5e73\u53f0 - \u8fde\u63a5\u5ba2\u6237\u670d\u52a1 - \u767d\u767d\u968f\u7b14\",\"isPartOf\":{\"@id\":\"http:\/\/www.ponybai.com\/#website\"},\"datePublished\":\"2020-12-26T11:49:49+00:00\",\"dateModified\":\"2020-12-26T11:49:49+00:00\",\"breadcrumb\":{\"@id\":\"http:\/\/www.ponybai.com\/?p=2524#breadcrumb\"},\"inLanguage\":\"zh-Hans\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"http:\/\/www.ponybai.com\/?p=2524\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"http:\/\/www.ponybai.com\/?p=2524#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"\u9996\u9875\",\"item\":\"http:\/\/www.ponybai.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Commerce Cloud\u548c\u5ba2\u6237\u6210\u529f\u5e73\u53f0 &#8211; \u8fde\u63a5\u5ba2\u6237\u670d\u52a1\"}]},{\"@type\":\"WebSite\",\"@id\":\"http:\/\/www.ponybai.com\/#website\",\"url\":\"http:\/\/www.ponybai.com\/\",\"name\":\"\u767d\u767d\u968f\u7b14\",\"description\":\"Salesforce\u5b98\u65b9\u8bb2\u5e08\",\"publisher\":{\"@id\":\"http:\/\/www.ponybai.com\/#\/schema\/person\/935c7592c850c65e1e5eba4530dbf883\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"http:\/\/www.ponybai.com\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"zh-Hans\"},{\"@type\":[\"Person\",\"Organization\"],\"@id\":\"http:\/\/www.ponybai.com\/#\/schema\/person\/935c7592c850c65e1e5eba4530dbf883\",\"name\":\"ponybai\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"zh-Hans\",\"@id\":\"http:\/\/www.ponybai.com\/#\/schema\/person\/image\/\",\"url\":\"http:\/\/www.ponybai.com\/wp-content\/uploads\/2025\/03\/cropped-Ihsans-WeChatQR.jpg\",\"contentUrl\":\"http:\/\/www.ponybai.com\/wp-content\/uploads\/2025\/03\/cropped-Ihsans-WeChatQR.jpg\",\"width\":248,\"height\":248,\"caption\":\"ponybai\"},\"logo\":{\"@id\":\"http:\/\/www.ponybai.com\/#\/schema\/person\/image\/\"},\"sameAs\":[\"http:\/\/121.37.188.161\"],\"url\":\"http:\/\/www.ponybai.com\/?author=1\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Commerce Cloud\u548c\u5ba2\u6237\u6210\u529f\u5e73\u53f0 - \u8fde\u63a5\u5ba2\u6237\u670d\u52a1 - \u767d\u767d\u968f\u7b14","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"http:\/\/www.ponybai.com\/?p=2524","og_locale":"zh_CN","og_type":"article","og_title":"Commerce Cloud\u548c\u5ba2\u6237\u6210\u529f\u5e73\u53f0 - \u8fde\u63a5\u5ba2\u6237\u670d\u52a1 - \u767d\u767d\u968f\u7b14","og_description":"\u5b66\u4e60\u76ee\u6807 \u5b8c\u6210\u672c\u5355\u5143\u540e\uff0c\u60a8\u5c06\u80fd\u591f\uff1a \u89e3\u91ca\u7edf\u4e00\u5546\u52a1\u548c\u670d\u52a1\u7684\u4ef7\u503c\u3002 \u89e3\u91ca\u5f53\u4eca\u96f6\u552e\u73af\u5883\u4e2d\u4e16\u754c\u4e00\u6d41\u5ba2\u6237\u670d\u52a1\u7684\u91cd\u8981\u6027\u3002 &hellip; \u7ee7\u7eed\u9605\u8bfbCommerce Cloud\u548c\u5ba2\u6237\u6210\u529f\u5e73\u53f0 &#8211; \u8fde\u63a5\u5ba2\u6237\u670d\u52a1","og_url":"http:\/\/www.ponybai.com\/?p=2524","og_site_name":"\u767d\u767d\u968f\u7b14","article_published_time":"2020-12-26T11:49:49+00:00","og_image":[{"url":"https:\/\/res.cloudinary.com\/hy4kyit2a\/f_auto,fl_lossy,q_70\/learn\/modules\/marketing-and-service-for-cc\/connect-customer-service\/images\/a9d8e2500ded8a415b0ae011d2e18ffd_connected-service-1.png"}],"author":"ponybai","twitter_card":"summary_large_image","twitter_misc":{"\u4f5c\u8005":"ponybai"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"http:\/\/www.ponybai.com\/?p=2524#article","isPartOf":{"@id":"http:\/\/www.ponybai.com\/?p=2524"},"author":{"name":"ponybai","@id":"http:\/\/www.ponybai.com\/#\/schema\/person\/935c7592c850c65e1e5eba4530dbf883"},"headline":"Commerce Cloud\u548c\u5ba2\u6237\u6210\u529f\u5e73\u53f0 &#8211; \u8fde\u63a5\u5ba2\u6237\u670d\u52a1","datePublished":"2020-12-26T11:49:49+00:00","dateModified":"2020-12-26T11:49:49+00:00","mainEntityOfPage":{"@id":"http:\/\/www.ponybai.com\/?p=2524"},"wordCount":19,"commentCount":0,"publisher":{"@id":"http:\/\/www.ponybai.com\/#\/schema\/person\/935c7592c850c65e1e5eba4530dbf883"},"articleSection":["Commerce Cloud\u548c\u5ba2\u6237\u6210\u529f\u5e73\u53f0"],"inLanguage":"zh-Hans","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["http:\/\/www.ponybai.com\/?p=2524#respond"]}]},{"@type":"WebPage","@id":"http:\/\/www.ponybai.com\/?p=2524","url":"http:\/\/www.ponybai.com\/?p=2524","name":"Commerce Cloud\u548c\u5ba2\u6237\u6210\u529f\u5e73\u53f0 - \u8fde\u63a5\u5ba2\u6237\u670d\u52a1 - \u767d\u767d\u968f\u7b14","isPartOf":{"@id":"http:\/\/www.ponybai.com\/#website"},"datePublished":"2020-12-26T11:49:49+00:00","dateModified":"2020-12-26T11:49:49+00:00","breadcrumb":{"@id":"http:\/\/www.ponybai.com\/?p=2524#breadcrumb"},"inLanguage":"zh-Hans","potentialAction":[{"@type":"ReadAction","target":["http:\/\/www.ponybai.com\/?p=2524"]}]},{"@type":"BreadcrumbList","@id":"http:\/\/www.ponybai.com\/?p=2524#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"\u9996\u9875","item":"http:\/\/www.ponybai.com\/"},{"@type":"ListItem","position":2,"name":"Commerce Cloud\u548c\u5ba2\u6237\u6210\u529f\u5e73\u53f0 &#8211; \u8fde\u63a5\u5ba2\u6237\u670d\u52a1"}]},{"@type":"WebSite","@id":"http:\/\/www.ponybai.com\/#website","url":"http:\/\/www.ponybai.com\/","name":"\u767d\u767d\u968f\u7b14","description":"Salesforce\u5b98\u65b9\u8bb2\u5e08","publisher":{"@id":"http:\/\/www.ponybai.com\/#\/schema\/person\/935c7592c850c65e1e5eba4530dbf883"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"http:\/\/www.ponybai.com\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"zh-Hans"},{"@type":["Person","Organization"],"@id":"http:\/\/www.ponybai.com\/#\/schema\/person\/935c7592c850c65e1e5eba4530dbf883","name":"ponybai","image":{"@type":"ImageObject","inLanguage":"zh-Hans","@id":"http:\/\/www.ponybai.com\/#\/schema\/person\/image\/","url":"http:\/\/www.ponybai.com\/wp-content\/uploads\/2025\/03\/cropped-Ihsans-WeChatQR.jpg","contentUrl":"http:\/\/www.ponybai.com\/wp-content\/uploads\/2025\/03\/cropped-Ihsans-WeChatQR.jpg","width":248,"height":248,"caption":"ponybai"},"logo":{"@id":"http:\/\/www.ponybai.com\/#\/schema\/person\/image\/"},"sameAs":["http:\/\/121.37.188.161"],"url":"http:\/\/www.ponybai.com\/?author=1"}]}},"_links":{"self":[{"href":"http:\/\/www.ponybai.com\/index.php?rest_route=\/wp\/v2\/posts\/2524","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.ponybai.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.ponybai.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.ponybai.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.ponybai.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2524"}],"version-history":[{"count":0,"href":"http:\/\/www.ponybai.com\/index.php?rest_route=\/wp\/v2\/posts\/2524\/revisions"}],"wp:attachment":[{"href":"http:\/\/www.ponybai.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2524"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.ponybai.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=2524"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.ponybai.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=2524"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}