{"id":1752,"date":"2019-04-29T12:18:17","date_gmt":"2019-04-29T04:18:17","guid":{"rendered":"http:\/\/www.ponybai.com\/?p=1752"},"modified":"2019-04-29T12:18:17","modified_gmt":"2019-04-29T04:18:17","slug":"%e6%9c%8d%e5%8a%a1%e5%88%86%e6%9e%90%ef%bc%883%ef%bc%89%e5%bc%80%e5%a7%8b%e4%bd%bf%e7%94%a8%e7%a7%bb%e5%8a%a8%e6%9c%8d%e5%8a%a1%e5%88%86%e6%9e%90","status":"publish","type":"post","link":"http:\/\/www.ponybai.com\/?p=1752","title":{"rendered":"\u670d\u52a1\u5206\u6790\uff083\uff09\u5f00\u59cb\u4f7f\u7528\u79fb\u52a8\u670d\u52a1\u5206\u6790"},"content":{"rendered":"\n\t\t\t\t\n<h2 class=\"wp-block-heading\" id=\"Tdxn4tBK-heading1\">\u5b66\u4e60\u76ee\u6807<\/h2>\n\n\n\n<p>\u5b8c\u6210\u672c\u5355\u5143\u540e\uff0c\u60a8\u5c06\u80fd\u591f\uff1a<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>\u4ece\u79fb\u52a8\u8bbe\u5907\u767b\u5f55Service Analytics\u3002<\/li><li>\u4f7f\u7528\u5e94\u7528\u7684\u79fb\u52a8\u4fe1\u606f\u4e2d\u5fc3\u4ece\u624b\u673a\u4e2d\u83b7\u53d6\u91cd\u8981\u4fe1\u606f\u3002<\/li><li>\u76f4\u63a5\u901a\u8fc7\u624b\u673a\u542f\u52a8\u64cd\u4f5c\uff0c\u8ba9\u60a8\u7684\u56e2\u961f\u671d\u7740\u6b63\u786e\u7684\u65b9\u5411\u524d\u8fdb\u3002<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"Tdxn4tBK-heading2\">\u7b2c\u4e00\u676f\u5496\u5561\u4e4b\u524d\u7684\u5546\u4e1a\u667a\u80fd<\/h2>\n\n\n\n<p>\u4f5c\u4e3aDTC Electronics\u7684\u670d\u52a1\u7ecf\u7406\uff0c\u4f60\u4e0d\u80fd\u5728\u4e0d\u77e5\u9053\u4f60\u7684\u56e2\u961f\u5982\u4f55\u505a\u7684\u60c5\u51b5\u4e0b\u53bb\u505a\u592a\u591a\u7684\u6e05\u9192\u65f6\u523b\u3002\u4f60\u7684\u670b\u53cb\u90fd\u8bf4\u4f60\u547c\u5438\uff0c\u5403\u996d\uff0c\u7761\u89c9\u4f60\u7684\u79ef\u538b\uff0c\u5e73\u5747\u75c5\u4f8b\u6301\u7eed\u65f6\u95f4\uff0c\u5ba2\u6237\u6ee1\u610f\u5ea6\u548c\u4ee3\u7406\u4eba\u8868\u73b0\u3002\u800c\u4e14\u4ed6\u4eec\u6ca1\u6709\u9519\u3002\u5728\u60a8\u548cDTC\u7ba1\u7406\u5458\u521b\u5efaService Analytics\u4e4b\u540e\u7684\u65e9\u6668\uff0c\u60a8\u7684\u624b\u673a\u8b66\u62a5\u4f1a\u5524\u9192\u60a8\u3002\u60a8\u9996\u5148\u60f3\u5230\u7684\u662f\uff0c\u201c\u6211\u7684\u56e2\u961f\u662f\u5426\u6b63\u5728\u5c3d\u4e00\u5207\u52aa\u529b\u652f\u6301\u5e73\u677f\u7535\u8111\u4ea7\u54c1\u53d1\u5e03\uff1f\u201d<\/p>\n\n\n\n<p>\u60a8\u8bb0\u5f97\u624b\u673a\u4e0a\u7684\u5206\u6790\u5185\u90e8\u7684\u7b54\u6848\u662f\u6b63\u786e\u7684\u3002\u5f53\u60a8\u4ece\u773c\u775b\u4e2d\u6d88\u9664\u7761\u7720\u65f6\uff0c\u60a8\u4f1a\u60f3\u5230Service Analytics\u53ef\u80fd\u4f1a\u56de\u7b54\u7684\u4e00\u4e9b\u95ee\u9898\uff0c\u4ee5\u5e2e\u52a9\u60a8\u652f\u6301\u5e73\u677f\u7535\u8111\u7684\u53d1\u5e03\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>\u5e73\u677f\u7535\u8111\u670d\u52a1\u6848\u4f8b\u53d1\u751f\u4e86\u4ec0\u4e48\uff1f<\/li><li>\u6211\u4eec\u770b\u5230\u5f88\u591a\u6848\u4ef6\u5417\uff1f\u4ed6\u4eec\u89e3\u51b3\u7684\u901f\u5ea6\u6709\u591a\u5feb\uff1f<\/li><li>\u8fd9\u4e9b\u6848\u4f8b\u5bf9\u5ba2\u6237\u6ee1\u610f\u5ea6\u6709\u4f55\u5f71\u54cd\uff1f<\/li><\/ul>\n\n\n\n<p>\u8003\u8651\u5230\u8fd9\u4e9b\u95ee\u9898\uff0c\u60a8\u53ef\u4ee5\u6253\u5f00\u79fb\u52a8\u670d\u52a1\u5206\u6790\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"Tdxn4tBK-heading3\">\u5b89\u88c5Analytics Mobile App<\/h2>\n\n\n\n<p>\u5982\u679c\u60a8\u5c1a\u672a\u4f7f\u7528\u79fb\u52a8\u7248 Analytics\uff0c\u8bf7\u6309\u7167\u672c\u8282\u548c\u4e0b\u4e00\u8282\u4e2d\u7684\u6b65\u9aa4\u542f\u52a8\u5e76\u8fd0\u884c\u3002<\/p>\n\n\n\n<ol class=\"wp-block-list\"><li>\u8f6c\u5230<a href=\"https:\/\/itunes.apple.com\/us\/app\/salesforce-analytics\/id916982402?mt=8\" target=\"_blank\" rel=\"noreferrer noopener\">App Store<\/a>\u3002<\/li><li>\u641c\u7d22Salesforce Analytics\u3002<\/li><li>\u70b9\u6309<strong>GET<\/strong>\u5373\u53ef\u5b89\u88c5\u8be5\u5e94\u7528\u3002\u4e0d\u4e45\u4e4b\u540e\uff0c\u8be5\u5e94\u7528\u7a0b\u5e8f\u51fa\u73b0\u5728\u4e3b\u5c4f\u5e55\u4e0a\u3002<\/li><li>\u70b9\u6309\u201c\u5206\u6790\u201d\u56fe\u6807\u5373\u53ef\u542f\u52a8\u8be5\u5e94\u7528\u3002<\/li><li>\u63a5\u53d7\u8bb8\u53ef\u534f\u8bae\uff0c\u7136\u540e\u5bf9Analytics\u7684\u4e3b\u8981\u6982\u5ff5\u8fdb\u884c\u6f14\u7ec3\u3002<\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/res.cloudinary.com\/hy4kyit2a\/f_auto,fl_lossy,q_70\/learn\/modules\/service_wave_app_intro\/service_wave_mobile_head_start\/images\/c4d9ef0c272016519cf3740a5172d683_icon_note.png\" alt=\"\u6ce8\u610f\"\/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\">\u6ce8\u610f<\/h4>\n\n\n\n<p>\u5728iPhone\u4e0a\u5b89\u88c5Analytics\u4f1a\u81ea\u52a8\u5728Apple Watch\u4e0a\u4f7f\u7528\u5b83\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"Tdxn4tBK-heading4\">\u767b\u5f55\u60a8\u7684\u7ec4\u7ec7<\/h2>\n\n\n\n<p>\u8fde\u63a5\u5230\u65b0\u7684Developer Edition\u7ec4\u7ec7\u4ee5\u8bbf\u95eeService Analytics\u3002<\/p>\n\n\n\n<ol class=\"wp-block-list\"><li>\u70b9\u51fb\u5de6\u4e0a\u89d2\u7684\u56fe\u6807\u4ee5\u6253\u5f00\u5e10\u6237\u5c4f\u5e55\u3002<\/li><li>\u70b9\u6309\u5e10\u6237\u540d\u53f3\u4fa7\u7684\u663e\u793a\u4e09\u89d2\u5f62\u3002\u7136\u540e\u70b9\u6309<strong>\u6dfb\u52a0\u65b0\u5e10\u6237<\/strong>\u3002\u60a8\u5c06\u88ab\u91cd\u5b9a\u5411\u5230\u6807\u51c6Salesforce\u767b\u5f55\u9875\u9762\u3002<\/li><li>\u8f93\u5165\u60a8\u7684Developer Edition\u7ec4\u7ec7\u51ed\u636e\uff0c\u7136\u540e\u63d0\u4ea4\u5b83\u4eec\u3002\u4e3a\u5b89\u5168\u8d77\u89c1\uff0c\u60a8\u53ef\u80fd\u8fd8\u9700\u8981\u8f93\u5165\u901a\u8fc7\u7535\u5b50\u90ae\u4ef6\u53d1\u9001\u7ed9\u60a8\u7684\u9a8c\u8bc1\u7801\u3002<\/li><li>\u5728\u6743\u9650\u8bf7\u6c42\u9875\u9762\u4e0a\u70b9\u51fb\u201c&nbsp;<strong>\u5141\u8bb8<\/strong>&nbsp;\u201d\u3002<\/li><\/ol>\n\n\n\n<p>Analytics\u4f1a\u6253\u5f00\u4e3b\u5c4f\u5e55\u3002\u70b9\u6309<strong>\u6211\u7684\u7b2c\u4e00\u4e2a\u670d\u52a1\u5e94\u7528\u7a0b\u5e8f<\/strong>\u4ee5\u6253\u5f00\u60a8\u7684\u5e94\u7528\u00a0\u60a8\u5e94\u8be5\u4f1a\u770b\u5230\u4e00\u4e2a\u4eea\u8868\u677f\u5217\u8868\uff0c\u5176\u4e2d\u201c\u00a0<strong>\u5173\u4e8e\u670d\u52a1\u6ce2\u201d<\/strong>\u00a0\u4eea\u8868\u677f\u4f4d\u4e8e\u9876\u90e8\u6216\u9644\u8fd1\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"Tdxn4tBK-heading5\">\u5728\u8d77\u5e8a\u524d\u67e5\u770b\u79ef\u538b\u5de5\u4f5c<\/h2>\n\n\n\n<p>\u5728\u4f60\u8d77\u5e8a\u4e4b\u524d\uff0c\u4f60\u6b63\u5728\u5ba1\u67e5\u4f60\u7684\u670d\u52a1\u4e1a\u52a1\u3002\u60a8\u9996\u5148\u8981\u770b\u4e00\u4e0b\u91cd\u8981\u7684\u56fe\u7247\uff0c\u7136\u540e\u4ece\u90a3\u91cc\u6df1\u5165\u4e86\u89e3\u5e73\u677f\u7535\u8111\u670d\u52a1\u6848\u4f8b\u7684\u60c5\u51b5\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/res.cloudinary.com\/hy4kyit2a\/f_auto,fl_lossy,q_70\/learn\/modules\/service_wave_app_intro\/service_wave_mobile_head_start\/images\/c4d9ef0c272016519cf3740a5172d683_icon_note.png\" alt=\"\u6ce8\u610f\"\/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\">\u6ce8\u610f<\/h4>\n\n\n\n<p>\u4eea\u8868\u677f\u4e2d\u7684\u6570\u636e\u548c\u67d0\u4e9b\u5143\u7d20\u53ef\u80fd\u4e0e\u6b64\u5904\u4ee5\u53caService Analytics\u6a21\u5757\u4e2d\u7684\u5176\u4ed6\u793a\u4f8b\u6709\u6240\u4e0d\u540c\u3002\u65e0\u8bba\u4eea\u8868\u677f\u7684\u8be6\u7ec6\u4fe1\u606f\u5982\u4f55\uff0c\u6211\u4eec\u6240\u91c7\u53d6\u7684\u6b65\u9aa4\u4ecd\u7136\u9002\u7528\u3002<\/p>\n\n\n\n<ol class=\"wp-block-list\"><li>\u70b9\u6309<strong>\u5173\u4e8e\u670d\u52a1\u5206\u6790<\/strong>\u4ee5\u6253\u5f00\u6982\u89c8\u4fe1\u606f\u4e2d\u5fc3\u3002\u8fd9\u662f\u4eea\u8868\u677f\u7684\u9876\u90e8\uff0c\u663e\u793a\u4e86\u4ee3\u7406\u5546\u7684\u79ef\u538b\u548c\u5e73\u5747\u5173\u95ed\u65f6\u95f4\u3002\u5411\u4e0b\u6eda\u52a8\u4ee5\u67e5\u770b\u5728\u7b2c\u4e00\u6b21\u8054\u7cfb\u65f6\u5173\u95ed\u7684\u5176\u4f59\u767e\u5206\u6bd4\u6848\u4f8b\uff0c\u5e73\u5747CSAT\u8bc4\u7ea7\u4ee5\u53ca\u6307\u5411\u6240\u6709\u5176\u4ed6\u4eea\u8868\u677f\u7684\u94fe\u63a5\u3002\u8fd9\u662f\u60a8\u5728\u79fb\u52a8\u8bbe\u5907\u7684\u5e03\u5c40\u4e2d\u5728\u684c\u9762\u7248\u5e94\u7528\u7a0b\u5e8f\u4e2d\u770b\u5230\u7684\u6240\u6709\u5185\u5bb9\uff0c\u9876\u90e8\u4f7f\u7528\u76f8\u540c\u7684\u65f6\u95f4\u6bb5\u8fc7\u6ee4\u5668\u3002<\/li><li>\u5f88\u9ad8\u5174\u770b\u5230\u8fd9\u4e00\u5207\uff0c\u4f46\u4f60\u5bf9\u5e73\u677f\u7535\u8111\u7684\u60c5\u51b5\u611f\u5174\u8da3\uff0c\u6240\u4ee5\u8fc7\u6ee4\u79ef\u538b\u6848\u4f8b\u7684\u79ef\u538b\u5de5\u4f5c\u3002\u70b9\u51fb<strong>\u4f18\u5148\u6253\u5f00\u6848\u4f8b<\/strong>\u4ee5\u8fdb\u5165\u5f00\u653e\u6848\u4f8b\u4eea\u8868\u677f\u3002\u5411\u4e0b\u6eda\u52a8\u5230\u201c\u6309\u4ea7\u54c1\u7cfb\u5217\u201d\u5c0f\u7ec4\u4ef6\u3002<\/li><li>\u67e5\u770b\u6839\u636e\u4ea7\u54c1\u8fc7\u6ee4\u79ef\u538b\u7684\u9009\u9879\u3002<\/li><li>\u70b9\u51fb<strong>\u5e73\u677f\u7535\u8111<\/strong>\u680f\u3002Open Cases\u4eea\u8868\u677f\u4ec5\u91cd\u65b0\u7ed8\u5236\u6d89\u53ca\u5e73\u677f\u7535\u8111\u7684\u6848\u4f8b\uff0c\u5728\u201c\u4ea7\u54c1\u7cfb\u5217\u201d\u5c0f\u90e8\u4ef6\u7684\u6761\u5f62\u56fe\u4e2d\u663e\u793a\u6570\u5b57\u3002\uff08\u5982\u679c\u7b2c\u4e00\u6b21\u5c1d\u8bd5\u4e0d\u8fd9\u6837\u505a\uff0c\u8bf7\u518d\u6b21\u70b9\u51fb\u3002\uff09\u770b\u8d77\u6765\u4e0d\u592a\u7cdf\u7cd5\u3002\u60a8\u8fd8\u53ef\u4ee5\u4e86\u89e3\u5e73\u677f\u7535\u8111\u7684\u54ea\u4e9b\u60c5\u51b5\uff1f<\/li><li>\u5411\u4e0b\u6eda\u52a8\u4ee5\u83b7\u53d6\u5305\u542b\u8be6\u7ec6\u4fe1\u606f\u7684\u56fe\u8868\u3002\u5176\u4e2d\u4e4b\u4e00\uff0cBy Case Reason\uff0c\u5411\u60a8\u663e\u793aBreakdown\u662f\u5e73\u677f\u7535\u8111\u6848\u4f8b\u7684\u4e3b\u8981\u539f\u56e0\u3002\u4f60\u7ed9\u81ea\u5df1\u5199\u4e86\u4e00\u5f20\u4fbf\u6761\uff0c\u63d0\u9192\u56e2\u961f\u67e5\u627e\u6709\u5173\u6545\u969c\u4fee\u590d\u7684\u77e5\u8bc6\u6587\u7ae0\u3002\u8fd9\u6837\uff0c\u4ed6\u4eec\u5c06\u62e5\u6709\u5e2e\u52a9\u4ed6\u4eec\u5feb\u901f\u89e3\u51b3\u6848\u4ef6\u7684\u4e13\u4e1a\u77e5\u8bc6\u3002<\/li><li>\u7ee7\u7eed\u6eda\u52a8\u4ee5\u67e5\u770b\u201c\u6848\u4f8b\u8be6\u7ec6\u4fe1\u606f\u201d\u8868\u3002<\/li><\/ol>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"Tdxn4tBK-heading6\">\u7acb\u5373\u4ece\u60a8\u7684\u624b\u673a\u91c7\u53d6\u884c\u52a8<\/h2>\n\n\n\n<p>\u4f60\u5370\u8c61\u6df1\u523b\u3002\u5f88\u591a\u7ec6\u8282\uff0c\u5c31\u5728\u60a8\u7684\u624b\u673a\u4e0a\uff01\u60a8\u53ef\u4ee5\u968f\u65f6\u968f\u5730\u4e86\u89e3\u60a8\u7684\u56e2\u961f\u53ca\u5176\u6848\u4f8b\u3002<\/p>\n\n\n\n<p>\u73b0\u5728\u51e0\u4e4e\u662f\u4e0a\u73ed\u7684\u65f6\u5019\u4e86\u3002\u4f46\u5728\u5f00\u59cb\u4e4b\u524d\uff0c\u8bf7\u4ed4\u7ec6\u67e5\u770bOpen Cases\u4eea\u8868\u677f\u7684\u6700\u540e\u4e00\u90e8\u5206\uff0c\u4e86\u89e3\u6848\u4f8b\u8be6\u7ec6\u4fe1\u606f\u3002<\/p>\n\n\n\n<ol class=\"wp-block-list\"><li>\u5728\u624b\u673a\u4e0a\uff0c\u70b9\u6309\u201c&nbsp;<strong>\u6848\u4f8b\u8be6\u7ec6\u4fe1\u606f\u201d<\/strong>\u56fe\u8868\u3002\u7bad\u5934\u56fe\u6807\u663e\u793a\u5728\u5de6\u4e0b\u65b9\u3002\u70b9\u6309\u5b83\u4ee5\u6d4f\u89c8\u56fe\u8868\u3002\u6ed1\u52a8\u5373\u53ef\u67e5\u770b\u8868\u683c\u4e2d\u7684\u6240\u6709\u5217\u3002<\/li><li>\u60a8\u7279\u522b\u60f3\u4e86\u89e3\u66f4\u591a\u6709\u5173\u9700\u8981\u5f88\u957f\u65f6\u95f4\u624d\u80fd\u89e3\u51b3\u7684\u6848\u4f8b\u4ee5\u53ca\u60a8\u7684\u6848\u4f8b\u3002\u5411\u53f3\u6ed1\u52a8\u53ef\u67e5\u770b\u201c\u6301\u7eed\u65f6\u95f4\u5e73\u5747\u201d\u5217\uff0c\u5e76\u5411\u4e0b\u6eda\u52a8\u56fe\u8868\u4ee5\u67e5\u627e\u6301\u7eed\u65f6\u95f4\u6700\u957f\u7684\u6848\u4f8b\u3002<\/li><li>\u73b0\u5728\u5411\u5de6\u6ed1\u52a8\u4ee5\u5728Agent\u4e0b\u627e\u5230\u6848\u4f8b\u7684\u6240\u6709\u8005\u3002\u4ece\u53f3\u4fa7\u770b\uff0c\u60a8\u53ef\u4ee5\u770b\u5230\u6848\u4f8b\u7684\u72b6\u6001\u4e3a\u201c\u6b63\u5728\u5de5\u4f5c\u201d\uff0c\u8fd9\u610f\u5473\u7740\u5b83\u4ecd\u5904\u4e8e\u6253\u5f00\u72b6\u6001\u3002\u5982\u679c\u4f60\u80fd\u4e0e\u6848\u4ef6\u6240\u6709\u8005\u4fdd\u6301\u8054\u7cfb\uff0c\u4e86\u89e3\u53d1\u751f\u4e86\u4ec0\u4e48\uff0c\u90a3\u4e0d\u662f\u5f88\u597d\u5417\uff1f\u901a\u8fc7\u76f4\u63a5\u4ece\u4fe1\u606f\u4e2d\u5fc3\u91c7\u53d6\u64cd\u4f5c\uff0cService Analytics\u4e3a\u60a8\u63d0\u4f9b\u4e86\u4e00\u79cd\u5f88\u597d\u7684\u65b9\u6cd5\u3002\u51c9\uff01<\/li><li>\u70b9\u51fb\u53f3\u4e0b\u65b9\u7684\u64cd\u4f5c\u6309\u94ae\u3002\u7136\u540e\u70b9\u51fb\u201c&nbsp;<strong>\u5171\u4eab\u5feb\u7167\u201d<\/strong>\uff0c\u7136\u540e\u70b9\u51fb\u201c&nbsp;<strong>Salesforce\u201d<\/strong>\u3002\u8fd9\u5c06\u6253\u5f00\u4e00\u4e2a\u7a97\u53e3\uff0c\u5141\u8bb8\u60a8\u4e3a\u56fe\u8868\u6dfb\u52a0\u6ce8\u91ca\u3002<\/li><li>\u70b9\u51fb<strong>\u786e\u5b9a<\/strong>\uff0c\u7136\u540e\u70b9\u51fb<strong>\u5b8c\u6210<\/strong>\u3002<\/li><\/ol>\n\n\n\n<p>\u60a8\u53ef\u4ee5\u4e3a\u6848\u4f8b\u6240\u6709\u8005\u952e\u5165\u4e00\u4e2a\u6ce8\u91ca\uff0c\u4f8b\u5982\u201c\u55e8\uff01\u60a8\u80fd\u5426\u5feb\u901f\u603b\u7ed3\u4e00\u4e0b\u8fd9\u4e2a\u6848\u4f8b\u82b1\u4e86\u591a\u957f\u65f6\u95f4\uff1f\u201c\u60a8\u53ef\u4ee5\u770b\u5230\u5982\u4f55\u4f7f\u7528Salesforce\u64cd\u4f5c\u6765\u79fb\u52a8\u65e7\u6848\u4f8b\u3002\u79fb\u52a8\u6447\u6eda\u5206\u6790\uff01<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"Tdxn4tBK-heading7\">\u662f\u65f6\u5019\u5230\u529e\u516c\u5ba4\u4e86<\/h2>\n\n\n\n<p>\u8fd9\u5c31\u8db3\u591f\u4e86\u3002\u662f\u65f6\u5019\u8fdb\u5165\u529e\u516c\u5ba4\uff0c\u60a8\u53ef\u4ee5\u4ece\u529e\u516c\u684c\u4e0a\u83b7\u53d6\u66f4\u591a\u8be6\u7ec6\u4fe1\u606f\u3002\u4f60\u5df2\u7ecf\u505a\u4e86\u5f88\u591a\uff0c\u800c\u4e14\u4f60\u8fd8\u7a7f\u7740\u7761\u8863\u3002\u8fd8\u8bb0\u5f97\u4f60\u60f3\u56de\u7b54\u7684\u95ee\u9898\u5417\uff1f\u4f60\u5df2\u7ecf\u8d70\u4e86\u5f88\u957f\u7684\u8def\u8981\u8d70\u56de\u7b54\u524d\u4e24\u4e2a\uff0c\u5373\uff1a<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>\u5e73\u677f\u7535\u8111\u670d\u52a1\u6848\u4f8b\u53d1\u751f\u4e86\u4ec0\u4e48\uff1f<\/li><li>\u6211\u4eec\u770b\u5230\u5f88\u591a\u6848\u4ef6\u5417\uff1f\u4ed6\u4eec\u89e3\u51b3\u7684\u901f\u5ea6\u6709\u591a\u5feb\uff1f<\/li><\/ul>\n\n\n\n<p>\u60a8\u5df2\u7ecf\u4e86\u89e3\u5230\u5e73\u677f\u7535\u8111\u652f\u6301\u6848\u4f8b\u7684\u4e3b\u8981\u539f\u56e0\u662f\u6545\u969c\uff0c\u5e76\u4e14\u60a8\u5c06\u63d0\u793a\u60a8\u7684\u56e2\u961f\u53d1\u73b0\u6709\u5173\u5982\u4f55\u89e3\u51b3\u8fd9\u4e9b\u95ee\u9898\u7684\u66f4\u591a\u4fe1\u606f\u3002\u800c\u4e14\u4f60\u5df2\u7ecf\u91c7\u53d6\u4e86\u7b2c\u4e00\u4e2a\u884c\u52a8\uff0c\u4ece\u4f60\u7684\u56e2\u961f\u4e2d\u5b66\u5230\u66f4\u591a\u4e1c\u897f\u3002\u60a8\u8feb\u4e0d\u53ca\u5f85\u5730\u60f3\u8981\u4e86\u89e3\u60a8\u53ef\u4ee5\u4ece\u670d\u52a1\u5206\u6790\u4e2d\u83b7\u5f97\u66f4\u591a\u4fe1\u606f\uff01<\/p>\n\t\t","protected":false},"excerpt":{"rendered":"<p>\u5b66\u4e60\u76ee\u6807 \u5b8c\u6210\u672c\u5355\u5143\u540e\uff0c\u60a8\u5c06\u80fd\u591f\uff1a \u4ece\u79fb\u52a8\u8bbe\u5907\u767b\u5f55Service Analytics\u3002 \u4f7f\u7528\u5e94\u7528\u7684\u79fb\u52a8\u4fe1\u606f\u4e2d\u5fc3 &hellip; <a href=\"http:\/\/www.ponybai.com\/?p=1752\" class=\"more-link\">\u7ee7\u7eed\u9605\u8bfb<span class=\"screen-reader-text\">\u670d\u52a1\u5206\u6790\uff083\uff09\u5f00\u59cb\u4f7f\u7528\u79fb\u52a8\u670d\u52a1\u5206\u6790<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[86],"tags":[],"class_list":["post-1752","post","type-post","status-publish","format-standard","hentry","category-service-analytics"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\u670d\u52a1\u5206\u6790\uff083\uff09\u5f00\u59cb\u4f7f\u7528\u79fb\u52a8\u670d\u52a1\u5206\u6790 - \u767d\u767d\u968f\u7b14<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"http:\/\/www.ponybai.com\/?p=1752\" \/>\n<meta property=\"og:locale\" content=\"zh_CN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u670d\u52a1\u5206\u6790\uff083\uff09\u5f00\u59cb\u4f7f\u7528\u79fb\u52a8\u670d\u52a1\u5206\u6790 - \u767d\u767d\u968f\u7b14\" \/>\n<meta property=\"og:description\" content=\"\u5b66\u4e60\u76ee\u6807 \u5b8c\u6210\u672c\u5355\u5143\u540e\uff0c\u60a8\u5c06\u80fd\u591f\uff1a \u4ece\u79fb\u52a8\u8bbe\u5907\u767b\u5f55Service Analytics\u3002 \u4f7f\u7528\u5e94\u7528\u7684\u79fb\u52a8\u4fe1\u606f\u4e2d\u5fc3 &hellip; \u7ee7\u7eed\u9605\u8bfb\u670d\u52a1\u5206\u6790\uff083\uff09\u5f00\u59cb\u4f7f\u7528\u79fb\u52a8\u670d\u52a1\u5206\u6790\" \/>\n<meta property=\"og:url\" content=\"http:\/\/www.ponybai.com\/?p=1752\" \/>\n<meta property=\"og:site_name\" content=\"\u767d\u767d\u968f\u7b14\" \/>\n<meta property=\"article:published_time\" content=\"2019-04-29T04:18:17+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/res.cloudinary.com\/hy4kyit2a\/f_auto,fl_lossy,q_70\/learn\/modules\/service_wave_app_intro\/service_wave_mobile_head_start\/images\/c4d9ef0c272016519cf3740a5172d683_icon_note.png\" \/>\n<meta name=\"author\" content=\"ponybai\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u4f5c\u8005\" \/>\n\t<meta name=\"twitter:data1\" content=\"ponybai\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"http:\/\/www.ponybai.com\/?p=1752#article\",\"isPartOf\":{\"@id\":\"http:\/\/www.ponybai.com\/?p=1752\"},\"author\":{\"name\":\"ponybai\",\"@id\":\"http:\/\/www.ponybai.com\/#\/schema\/person\/935c7592c850c65e1e5eba4530dbf883\"},\"headline\":\"\u670d\u52a1\u5206\u6790\uff083\uff09\u5f00\u59cb\u4f7f\u7528\u79fb\u52a8\u670d\u52a1\u5206\u6790\",\"datePublished\":\"2019-04-29T04:18:17+00:00\",\"dateModified\":\"2019-04-29T04:18:17+00:00\",\"mainEntityOfPage\":{\"@id\":\"http:\/\/www.ponybai.com\/?p=1752\"},\"wordCount\":52,\"publisher\":{\"@id\":\"http:\/\/www.ponybai.com\/#\/schema\/person\/935c7592c850c65e1e5eba4530dbf883\"},\"articleSection\":[\"Service Analytics\"],\"inLanguage\":\"zh-Hans\"},{\"@type\":\"WebPage\",\"@id\":\"http:\/\/www.ponybai.com\/?p=1752\",\"url\":\"http:\/\/www.ponybai.com\/?p=1752\",\"name\":\"\u670d\u52a1\u5206\u6790\uff083\uff09\u5f00\u59cb\u4f7f\u7528\u79fb\u52a8\u670d\u52a1\u5206\u6790 - \u767d\u767d\u968f\u7b14\",\"isPartOf\":{\"@id\":\"http:\/\/www.ponybai.com\/#website\"},\"datePublished\":\"2019-04-29T04:18:17+00:00\",\"dateModified\":\"2019-04-29T04:18:17+00:00\",\"breadcrumb\":{\"@id\":\"http:\/\/www.ponybai.com\/?p=1752#breadcrumb\"},\"inLanguage\":\"zh-Hans\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"http:\/\/www.ponybai.com\/?p=1752\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"http:\/\/www.ponybai.com\/?p=1752#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"\u9996\u9875\",\"item\":\"http:\/\/www.ponybai.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"\u670d\u52a1\u5206\u6790\uff083\uff09\u5f00\u59cb\u4f7f\u7528\u79fb\u52a8\u670d\u52a1\u5206\u6790\"}]},{\"@type\":\"WebSite\",\"@id\":\"http:\/\/www.ponybai.com\/#website\",\"url\":\"http:\/\/www.ponybai.com\/\",\"name\":\"\u767d\u767d\u968f\u7b14\",\"description\":\"Salesforce\u5b98\u65b9\u8bb2\u5e08\",\"publisher\":{\"@id\":\"http:\/\/www.ponybai.com\/#\/schema\/person\/935c7592c850c65e1e5eba4530dbf883\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"http:\/\/www.ponybai.com\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"zh-Hans\"},{\"@type\":[\"Person\",\"Organization\"],\"@id\":\"http:\/\/www.ponybai.com\/#\/schema\/person\/935c7592c850c65e1e5eba4530dbf883\",\"name\":\"ponybai\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"zh-Hans\",\"@id\":\"http:\/\/www.ponybai.com\/#\/schema\/person\/image\/\",\"url\":\"http:\/\/www.ponybai.com\/wp-content\/uploads\/2025\/03\/cropped-Ihsans-WeChatQR.jpg\",\"contentUrl\":\"http:\/\/www.ponybai.com\/wp-content\/uploads\/2025\/03\/cropped-Ihsans-WeChatQR.jpg\",\"width\":248,\"height\":248,\"caption\":\"ponybai\"},\"logo\":{\"@id\":\"http:\/\/www.ponybai.com\/#\/schema\/person\/image\/\"},\"sameAs\":[\"http:\/\/121.37.188.161\"],\"url\":\"http:\/\/www.ponybai.com\/?author=1\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"\u670d\u52a1\u5206\u6790\uff083\uff09\u5f00\u59cb\u4f7f\u7528\u79fb\u52a8\u670d\u52a1\u5206\u6790 - \u767d\u767d\u968f\u7b14","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"http:\/\/www.ponybai.com\/?p=1752","og_locale":"zh_CN","og_type":"article","og_title":"\u670d\u52a1\u5206\u6790\uff083\uff09\u5f00\u59cb\u4f7f\u7528\u79fb\u52a8\u670d\u52a1\u5206\u6790 - \u767d\u767d\u968f\u7b14","og_description":"\u5b66\u4e60\u76ee\u6807 \u5b8c\u6210\u672c\u5355\u5143\u540e\uff0c\u60a8\u5c06\u80fd\u591f\uff1a \u4ece\u79fb\u52a8\u8bbe\u5907\u767b\u5f55Service Analytics\u3002 \u4f7f\u7528\u5e94\u7528\u7684\u79fb\u52a8\u4fe1\u606f\u4e2d\u5fc3 &hellip; \u7ee7\u7eed\u9605\u8bfb\u670d\u52a1\u5206\u6790\uff083\uff09\u5f00\u59cb\u4f7f\u7528\u79fb\u52a8\u670d\u52a1\u5206\u6790","og_url":"http:\/\/www.ponybai.com\/?p=1752","og_site_name":"\u767d\u767d\u968f\u7b14","article_published_time":"2019-04-29T04:18:17+00:00","og_image":[{"url":"https:\/\/res.cloudinary.com\/hy4kyit2a\/f_auto,fl_lossy,q_70\/learn\/modules\/service_wave_app_intro\/service_wave_mobile_head_start\/images\/c4d9ef0c272016519cf3740a5172d683_icon_note.png"}],"author":"ponybai","twitter_card":"summary_large_image","twitter_misc":{"\u4f5c\u8005":"ponybai"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"http:\/\/www.ponybai.com\/?p=1752#article","isPartOf":{"@id":"http:\/\/www.ponybai.com\/?p=1752"},"author":{"name":"ponybai","@id":"http:\/\/www.ponybai.com\/#\/schema\/person\/935c7592c850c65e1e5eba4530dbf883"},"headline":"\u670d\u52a1\u5206\u6790\uff083\uff09\u5f00\u59cb\u4f7f\u7528\u79fb\u52a8\u670d\u52a1\u5206\u6790","datePublished":"2019-04-29T04:18:17+00:00","dateModified":"2019-04-29T04:18:17+00:00","mainEntityOfPage":{"@id":"http:\/\/www.ponybai.com\/?p=1752"},"wordCount":52,"publisher":{"@id":"http:\/\/www.ponybai.com\/#\/schema\/person\/935c7592c850c65e1e5eba4530dbf883"},"articleSection":["Service Analytics"],"inLanguage":"zh-Hans"},{"@type":"WebPage","@id":"http:\/\/www.ponybai.com\/?p=1752","url":"http:\/\/www.ponybai.com\/?p=1752","name":"\u670d\u52a1\u5206\u6790\uff083\uff09\u5f00\u59cb\u4f7f\u7528\u79fb\u52a8\u670d\u52a1\u5206\u6790 - \u767d\u767d\u968f\u7b14","isPartOf":{"@id":"http:\/\/www.ponybai.com\/#website"},"datePublished":"2019-04-29T04:18:17+00:00","dateModified":"2019-04-29T04:18:17+00:00","breadcrumb":{"@id":"http:\/\/www.ponybai.com\/?p=1752#breadcrumb"},"inLanguage":"zh-Hans","potentialAction":[{"@type":"ReadAction","target":["http:\/\/www.ponybai.com\/?p=1752"]}]},{"@type":"BreadcrumbList","@id":"http:\/\/www.ponybai.com\/?p=1752#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"\u9996\u9875","item":"http:\/\/www.ponybai.com\/"},{"@type":"ListItem","position":2,"name":"\u670d\u52a1\u5206\u6790\uff083\uff09\u5f00\u59cb\u4f7f\u7528\u79fb\u52a8\u670d\u52a1\u5206\u6790"}]},{"@type":"WebSite","@id":"http:\/\/www.ponybai.com\/#website","url":"http:\/\/www.ponybai.com\/","name":"\u767d\u767d\u968f\u7b14","description":"Salesforce\u5b98\u65b9\u8bb2\u5e08","publisher":{"@id":"http:\/\/www.ponybai.com\/#\/schema\/person\/935c7592c850c65e1e5eba4530dbf883"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"http:\/\/www.ponybai.com\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"zh-Hans"},{"@type":["Person","Organization"],"@id":"http:\/\/www.ponybai.com\/#\/schema\/person\/935c7592c850c65e1e5eba4530dbf883","name":"ponybai","image":{"@type":"ImageObject","inLanguage":"zh-Hans","@id":"http:\/\/www.ponybai.com\/#\/schema\/person\/image\/","url":"http:\/\/www.ponybai.com\/wp-content\/uploads\/2025\/03\/cropped-Ihsans-WeChatQR.jpg","contentUrl":"http:\/\/www.ponybai.com\/wp-content\/uploads\/2025\/03\/cropped-Ihsans-WeChatQR.jpg","width":248,"height":248,"caption":"ponybai"},"logo":{"@id":"http:\/\/www.ponybai.com\/#\/schema\/person\/image\/"},"sameAs":["http:\/\/121.37.188.161"],"url":"http:\/\/www.ponybai.com\/?author=1"}]}},"_links":{"self":[{"href":"http:\/\/www.ponybai.com\/index.php?rest_route=\/wp\/v2\/posts\/1752","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.ponybai.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.ponybai.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.ponybai.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.ponybai.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1752"}],"version-history":[{"count":0,"href":"http:\/\/www.ponybai.com\/index.php?rest_route=\/wp\/v2\/posts\/1752\/revisions"}],"wp:attachment":[{"href":"http:\/\/www.ponybai.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1752"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.ponybai.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1752"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.ponybai.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1752"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}