{"id":1101,"date":"2018-02-26T19:35:23","date_gmt":"2018-02-26T11:35:23","guid":{"rendered":"http:\/\/www.ponybai.com\/?p=1101"},"modified":"2018-02-26T19:35:23","modified_gmt":"2018-02-26T11:35:23","slug":"%e5%91%bc%e5%8f%ab%e4%b8%ad%e5%bf%83%ef%bc%883%ef%bc%89%e6%b7%bb%e5%8a%a0%e7%94%a8%e6%88%b7","status":"publish","type":"post","link":"http:\/\/www.ponybai.com\/?p=1101","title":{"rendered":"\u547c\u53eb\u4e2d\u5fc3\uff083\uff09\u6dfb\u52a0\u7528\u6237"},"content":{"rendered":"<div class=\"nested0\">\n<h2 id=\"Tdxn4tBK-heading1\" class=\"helpHead2\">\u5b66\u4e60\u76ee\u6807<\/h2>\n<div class=\"body\">\n<div id=\"p2\" class=\"p\">\n<p>\u5b8c\u6210\u672c\u5355\u5143\u540e\uff0c\u60a8\u5c06\u80fd\u591f\uff1a<\/p>\n<ul class=\"ul bulletList\">\n<li class=\"li\">\u5c06\u7528\u6237\u6dfb\u52a0\u5230\u547c\u53eb\u4e2d\u5fc3\u3002<\/li>\n<li class=\"li\">\u5728Salesforce\u4e2d\u627e\u5230\u8f6f\u7535\u8bdd\u3002<\/li>\n<li class=\"li\">\u5728Salesforce\u63a7\u5236\u53f0\u4e2d\u627e\u5230\u4e00\u4e2a\u8f6f\u7535\u8bdd\u3002<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"service_call_users_start\" class=\"topic nested0\" lang=\"en-us\" xml:lang=\"en-us\">\n<p>&nbsp;<\/p>\n<h2 id=\"Tdxn4tBK-heading2\" class=\"helpHead2\"><span id=\"topic-title\" class=\"ph\">\u5f00\u59cb\u62e8\u6253\u7535\u8bdd<\/span><\/h2>\n<div class=\"body\">\n<p 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class=\"li\">\u70b9\u51fb\u60a8\u6dfb\u52a0\u5230\u60a8\u7684DE\u7ec4\u7ec7\u7684\u547c\u53eb\u4e2d\u5fc3\u7684\u540d\u79f0\u3002 \uff08\u5982\u679c\u60a8\u5c1a\u672a\u5b8c\u6210\u524d\u4e00\u5355\u5143\u4e2d\u7684\u6311\u6218\uff0c\u8bf7\u7acb\u5373\u5b8c\u6210\u3002\uff09\n<div class=\"fig fignone\"><img decoding=\"async\" class=\"image\" src=\"https:\/\/res.cloudinary.com\/hy4kyit2a\/image\/upload\/doc\/trailhead\/en-us04013885f395784a3d2eb8a9b7211b00.png\" alt=\"A screenshot of a call center in the setup area.\" \/><\/div>\n<\/li>\n<li class=\"li\">\u5728\u201c\u547c\u53eb\u4e2d\u5fc3\u7528\u6237\u201d\u76f8\u5173\u5217\u8868\u4e2d\uff0c\u5355\u51fb <strong class=\"ph uicontrol\">Manage Call Center Users<\/strong>.\n<div class=\"fig fignone\"><img decoding=\"async\" class=\"image\" src=\"https:\/\/res.cloudinary.com\/hy4kyit2a\/image\/upload\/doc\/trailhead\/en-us2f05ba41fa1e76f2eb07de4892027a65.png\" alt=\"A screenshot of a call center in Setup with the Call Center Users related list.\" \/><\/div>\n<\/li>\n<li class=\"li\">\u70b9\u51fb <strong class=\"ph uicontrol\">Add More Users<\/strong>.<\/li>\n<li class=\"li\">\u6307\u5b9a\u641c\u7d22\u6761\u4ef6\u4ee5\u67e5\u627e\u5e94\u5206\u914d\u7ed9\u547c\u53eb\u4e2d\u5fc3\u7684\u4e1a\u52a1\u4ee3\u8868\u3002\u7531\u4e8e\u60a8\u8981\u4f7f\u7528\u8f6f\u7535\u8bdd\uff0c\u56e0\u6b64\u8bf7\u8f93\u5165\u5168\u540d\u5305\u542b\u60a8\u7684\u59d3\u540d\u7684\u6761\u4ef6\u3002\n<div class=\"fig fignone\"><img decoding=\"async\" class=\"image\" src=\"https:\/\/res.cloudinary.com\/hy4kyit2a\/image\/upload\/doc\/trailhead\/en-us1abe740d8865eecd1e8e2e99e0143ced.png\" alt=\"A screenshot of finding users with criteria in Call Center setup.\" \/><\/div>\n<\/li>\n<li class=\"li\">\u70b9\u51fb <strong class=\"ph uicontrol\">Find<\/strong>.<\/li>\n<li class=\"li\">\u9009\u4e2d\u59d3\u540d\u65c1\u8fb9\u7684\u590d\u9009\u6846\uff0c\u7136\u540e\u70b9\u51fb<strong class=\"ph uicontrol\">Add to Call Center<\/strong>.<\/li>\n<\/ol>\n<p 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class=\"body\">\n<p>\u73b0\u5728\u60a8\u5df2\u7ecf\u521b\u5efa\u4e86\u4e00\u4e2a\u547c\u53eb\u4e2d\u5fc3\u5e76\u5c06\u5176\u5206\u914d\u7ed9\u81ea\u5df1\uff0c\u60a8\u53ef\u4ee5\u67e5\u770b\u8f6f\u7535\u8bdd\u3002\u6b63\u5982\u4f60\u53ef\u80fd\u8bb0\u5f97\uff0c\u8f6f\u7535\u8bdd\u53ea\u662f\u4e00\u4e2a\u5c4f\u5e55\u4e0a\u7684\u7535\u8bdd\u3002\u8fd9\u662f\u60a8\u7528\u6765\u901a\u8fc7Salesforce\u62e8\u6253\uff0c\u63a5\u6536\uff0c\u8f6c\u63a5\u548c\u4fdd\u6301\u7535\u8bdd\u7684\u65b9\u5f0f\u3002\u8f6f\u7535\u8bdd\u7684\u5916\u89c2\u4ee5\u53ca\u53ef\u4ee5\u7528\u5b83\u505a\u4ec0\u4e48\u53d6\u51b3\u4e8e\u5f00\u53d1\u8005\u6216\u5408\u4f5c\u4f19\u4f34\u521b\u5efa\u7684\u5f00\u653eCTI\u96c6\u6210;\u4f46\u662f\u6bcf\u4e2aCTI\u96c6\u6210\u90fd\u4f1a\u7ed9\u4f60\u4e00\u4e9b\u8f6f\u7535\u8bdd\u3002\u5426\u5219\uff0c\u4f60\u8fd8\u53ef\u4ee5\u600e\u6837\u6253\u7535\u8bdd\u7ed9\u5ba2\u6237\u6216\u5176\u4ed6\u4eba\u5462\uff1f<\/p>\n<p>\u67e5\u770b\u8f6f\u7535\u8bdd\u5f88\u5bb9\u6613\u3002\u5f53\u60a8\u8f6c\u5230\u4efb\u4f55Salesforce\u9875\u9762\u65f6\uff0c\u667a\u80fd\u624b\u673a\u4f1a\u795e\u5947\u5730\u51fa\u73b0\u5728\u8fb9\u680f\u4e2d\u3002\u4ece\u90a3\u91cc\u62e8\u6253\u4e00\u4e2a\u53f7\u7801\u6216\u70b9\u51fb\u51e0\u4e2a\u6309\u94ae\u6765\u521d\u59cb\u5316\u7535\u8bdd\u3002\u4e3a\u4ec0\u4e48\u4e0d\u5c1d\u8bd5\u4e00\u4e0b\u5462\uff1f<\/p>\n<div class=\"p\">\n<div class=\"fig fignone\"><img decoding=\"async\" class=\"image\" src=\"https:\/\/res.cloudinary.com\/hy4kyit2a\/image\/upload\/doc\/trailhead\/en-us1fb548e2a324a5c5dfaf4ee1af43999e.png\" alt=\"A screenshot of a softphone in the sidebar of Salesforce.\" \/><\/div>\n<\/div>\n<div class=\"p\">\n<p>\u5982\u679c\u6309\u7167Service Cloud Basics\uff08hello support agents\uff1f\uff09\u4e2d\u6240\u8ff0\u8bbe\u7f6e\u5e76\u5206\u914d\u4e86Salesforce\u63a7\u5236\u53f0\uff0c\u53ea\u9700\u4eceForce.com\u5e94\u7528\u7a0b\u5e8f\u83dc\u5355\u4e2d\u9009\u62e9\u4e00\u4e2a\u63a7\u5236\u53f0\u5373\u53ef\u5728\u9875\u811a\u4e2d\u67e5\u770b\u8f6f\u7535\u8bdd\u3002\u4ece\u90a3\u91cc\uff0c\u70b9\u51fb\u7535\u8bdd\uff0c\u770b\u5230\u7a7a\u767d\u7684\u8f6f\u7535\u8bdd\u3002\u5728\u73b0\u5b9e\u4e16\u754c\u4e2d\uff0c\u60a8\u4f1a\u770b\u5230\u7531\u5f00\u53d1\u4eba\u5458\u8bbe\u8ba1\u7684\u8f6f\u7535\u8bdd\uff0c\u60a8\u53ef\u4ee5\u5f00\u59cb\u62e8\u6253\u5ba2\u6237\u7684\u7535\u8bdd\u53f7\u7801\u3002\u800c\u5df2\uff01<\/p>\n<div class=\"fig fignone\"><img decoding=\"async\" class=\"image\" src=\"https:\/\/res.cloudinary.com\/hy4kyit2a\/image\/upload\/doc\/trailhead\/en-us9c958a1a7c5f94602dbc956f746c5200.png\" alt=\"A screenshot of a service console with a blank softphone.\" \/><\/div>\n<\/div>\n<p class=\"p\">\u5728\u90a3\u91cc\uff0c\u6211\u4eec\u5df2\u7ecf\u5efa\u7acb\u4e86\u4e00\u4e2a\u4e0eSalesforce\u96c6\u6210\u7684\u6f14\u793a\u547c\u53eb\u7cfb\u7edf\u3002\u73b0\u5728\uff0c\u60a8\u7684\u670d\u52a1\u56e2\u961f\u53ef\u4ee5\u62e8\u6253\u548c\u63a5\u542c\u7535\u8bdd\uff0c\u540c\u65f6\u901a\u8fc7\u5404\u79cd\u6e20\u9053\u5e2e\u52a9\u5176\u4ed6\u5ba2\u6237\u3002\u4f60\u7684\u4ee3\u7406\u5546\u7684\u751f\u4ea7\u529b\u73b0\u5728\u6b63\u5f0f\u5728\u8fd9\u4e2a\u533a\u57df\uff01\u82b1\u4e00\u70b9\u65f6\u95f4\u7ed9\u4e00\u4e2a\u9ad8\u4e94\u7684\u4eba\u3002<\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u5b66\u4e60\u76ee\u6807 \u5b8c\u6210\u672c\u5355\u5143\u540e\uff0c\u60a8\u5c06\u80fd\u591f\uff1a \u5c06\u7528\u6237\u6dfb\u52a0\u5230\u547c\u53eb\u4e2d\u5fc3\u3002 \u5728Salesforce\u4e2d\u627e\u5230\u8f6f\u7535\u8bdd\u3002 \u5728Sales &hellip; <a href=\"http:\/\/www.ponybai.com\/?p=1101\" class=\"more-link\">\u7ee7\u7eed\u9605\u8bfb<span class=\"screen-reader-text\">\u547c\u53eb\u4e2d\u5fc3\uff083\uff09\u6dfb\u52a0\u7528\u6237<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[105],"tags":[],"class_list":["post-1101","post","type-post","status-publish","format-standard","hentry","category-105"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\u547c\u53eb\u4e2d\u5fc3\uff083\uff09\u6dfb\u52a0\u7528\u6237 - \u767d\u767d\u968f\u7b14<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"http:\/\/www.ponybai.com\/?p=1101\" \/>\n<meta property=\"og:locale\" content=\"zh_CN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" 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