{"id":1095,"date":"2018-02-26T00:13:48","date_gmt":"2018-02-25T16:13:48","guid":{"rendered":"http:\/\/www.ponybai.com\/?p=1095"},"modified":"2018-02-26T00:13:48","modified_gmt":"2018-02-25T16:13:48","slug":"%e5%91%bc%e5%8f%ab%e4%b8%ad%e5%bf%83%ef%bc%881%ef%bc%89%e5%bc%80%e5%a7%8b","status":"publish","type":"post","link":"http:\/\/www.ponybai.com\/?p=1095","title":{"rendered":"\u547c\u53eb\u4e2d\u5fc3\uff081\uff09\u5f00\u59cb"},"content":{"rendered":"<div id=\"service_call_intro_objectives\" class=\"topic nested0\" lang=\"en-us\" xml:lang=\"en-us\">\n<h2 id=\"Tdxn4tBK-heading2\" class=\"helpHead2\">\u5b66\u4e60\u76ee\u6807<\/h2>\n<div class=\"body\">\n<div id=\"p2\" class=\"p\">\n<p>\u5b8c\u6210\u672c\u5355\u5143\u540e\uff0c\u60a8\u5c06\u80fd\u591f\uff1a<\/p>\n<ul class=\"ul bulletList\">\n<li class=\"li\">\u63cf\u8ff0\u547c\u53eb\u4e2d\u5fc3\uff0c\u5f00\u653eCTI\u548c\u8f6f\u7535\u8bdd\u4e4b\u95f4\u7684\u533a\u522b\u3002<\/li>\n<li 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alt=\"A care engine with the Salesforce no software logo.\" \/><\/div>\n<\/div>\n<p>\u8f93\u5165Salesforce\u547c\u53eb\u4e2d\u5fc3\u3002\u547c\u53eb\u4e2d\u5fc3\u5c31\u50cf\u5b83\u7684\u58f0\u97f3\uff1a\u901a\u8fc7Salesforce\u96c6\u6210\u7684\u7535\u8bdd\u529f\u80fd\u3002\u5728\u6781\u5ba2\u8bf4\u8bdd\u4e2d\uff0c\u8ba1\u7b97\u673a\u7535\u8bdd\u96c6\u6210\u88ab\u79f0\u4e3a\u8ba1\u7b97\u673a\u7535\u8bdd\u96c6\u6210\uff08CTI\uff09\u3002 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class=\"entry\">Open CTI<\/td>\n<td class=\"entry\">\u4e00\u79cdJavaScript API\uff0c\u53ef\u8ba9\u5f00\u53d1\u4eba\u5458\u6216\u5408\u4f5c\u4f19\u4f34\u6784\u5efa\u7528\u4e8eSalesforce\u547c\u53eb\u4e2d\u5fc3\u7684\u57fa\u4e8e\u4e91\u7684\u547c\u53eb\u7cfb\u7edf\u3002<br \/>\n\u771f\u68d2\u8b66\u62a5\uff1a\u7531\u4e8e\u5f00\u653eCTI\u662f\u6d4f\u89c8\u5668\u548c\u5e73\u53f0\u4e0d\u53ef\u77e5\u8bba\u8005\uff0c\u60a8\u53ef\u4ee5\u5728\u4efb\u4f55\u6d4f\u89c8\u5668\u548c\u60a8\u9009\u62e9\u7684\u5e73\u53f0\u4e0a\u6253\u7535\u8bdd\u3002\u7ee7\u7eed\u5728Mac\uff0cLinux\u6216Windows\u4e0a\u4e0eMicrosoft InternetExplorer\u00ae\uff0cMozillaFirefox\u00ae\uff0cAppleSafari\u00ae\u6216Google Chrome&#x2122;\u901a\u8bdd\u3002\u4f7f\u7528\u4f60\u559c\u6b22\u7684\u6280\u672f\u3002\u771f\u5389\u5bb3\uff01<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<div class=\"p\">\n<div class=\"fig fignone\"><img decoding=\"async\" class=\"image\" src=\"https:\/\/res.cloudinary.com\/hy4kyit2a\/image\/upload\/doc\/trailhead\/en-us425e76e3dfffd580c1343785bdfb9454.png\" alt=\"A graphic of call center building blocks.\" \/><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"service_call_intro_setup\" class=\"topic nested0\" lang=\"en-us\" xml:lang=\"en-us\">\n<p>&nbsp;<\/p>\n<h2 id=\"Tdxn4tBK-heading5\" class=\"helpHead2\"><span id=\"topic-title\" class=\"ph\">\u8bbe\u7f6e\u5feb\u901f\u62e8\u53f7<\/span><\/h2>\n<div class=\"body\">\n<div class=\"p\">\n<p>\u73b0\u5728\u60a8\u5df2\u7ecf\u4e86\u89e3\u4e86Salesforce\u547c\u53eb\u4e2d\u5fc3\u7684\u6784\u5efa\u6a21\u5757\uff0c\u8ba9\u6211\u4eec\u6765\u770b\u770b\u5982\u4f55\u8ba9\u60a8\u7684\u547c\u53eb\u4e2d\u5fc3\u6b63\u5e38\u8fd0\u884c\u3002\u8fd9\u548c\u62e81-2-3\u4e00\u6837\u7b80\u5355\uff08\u770b\u770b\u6211\u5728\u90a3\u91cc\u505a\u4e86\u4ec0\u4e48\uff1f\uff09\u3002<\/p>\n<ol class=\"ol enumList\">\n<li 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call center.\" \/><\/div>\n<\/div>\n<p class=\"p\">\u8fd9\u662f\u975e\u5e38\u591a\u7684\u3002\u7b80\u5355\uff0c\u55ef\uff1f\u5728\u63a5\u4e0b\u6765\u7684\u51e0\u4e2a\u5355\u5143\u4e2d\uff0c\u6211\u4eec\u5c06\u5f15\u5bfc\u60a8\u5b8c\u6210\u4e0a\u8ff0\u4e09\u4e2a\u6b65\u9aa4\u3002\u5b8c\u6210\u4e4b\u540e\uff0c\u60a8\u4e0d\u4ec5\u53ef\u4ee5\u4e86\u89e3Salesforce\u547c\u53eb\u4e2d\u5fc3\uff0c\u8fd8\u53ef\u4ee5\u53d1\u73b0\u81ea\u5df1\u54fc\u5531\u7740\u90a3\u9996\u7ecf\u5178\u6b4c\u66f2\u201c\u6211\u53ea\u662f\u60f3\u8bf4\u6211\u7231\u4f60\u201d\u7684\u6b4c\u8bcd\u3002\u5982\u679c\u60a8\u6765\u5230Dreamforce\uff0c\u60a8\u53ef\u80fd\u4f1a\u542c\u5230\u90a3\u9996\u6b4c\u66f2\u5728\u5176\u4e2d\u4e00\u4e2a\u4e3b\u9898\u6f14\u8bb2\u4e4b\u524d\u64ad\u653e\u3002<\/p>\n<div class=\"box message info\">\n<div class=\"inner\">\n<div class=\"bd\">\n<div class=\"media\">\n<p>&nbsp;<\/p>\n<div class=\"mediaBd\">\n<h4 class=\"mbs\">\u6ce8\u610f<\/h4>\n<p>\u672c\u6a21\u5757\u4e13\u6ce8\u4e8eSalesforce 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