{"id":1090,"date":"2018-02-25T00:05:06","date_gmt":"2018-02-24T16:05:06","guid":{"rendered":"http:\/\/www.ponybai.com\/?p=1090"},"modified":"2018-02-25T00:05:06","modified_gmt":"2018-02-24T16:05:06","slug":"omni-channel%e5%9f%ba%e7%a1%80%ef%bc%883%ef%bc%89%e5%ae%9e%e6%97%b6%e6%95%b0%e6%8d%ae%e6%8a%a5%e8%a1%a8","status":"publish","type":"post","link":"http:\/\/www.ponybai.com\/?p=1090","title":{"rendered":"Omni-Channel\u57fa\u7840\uff084\uff09\u5b9e\u65f6\u6570\u636e\u62a5\u8868"},"content":{"rendered":"<div class=\"nested0\">\n<h2 id=\"Tdxn4tBK-heading1\" class=\"helpHead2\">\u5b66\u4e60\u76ee\u6807<\/h2>\n<div class=\"body\">\n<div class=\"p\">\n<p>\u5b8c\u6210\u672c\u5355\u5143\u540e\uff0c\u60a8\u5c06\u80fd\u591f\uff1a<\/p>\n<ul class=\"ul bulletList\">\n<li class=\"li\">\u89e3\u91ca\u76d1\u7763\u5458\u5982\u4f55\u5229\u7528\u5168\u65b9\u4f4d\u6e20\u9053\u4e3b\u7ba1\u7684\u5b9e\u65f6\u6570\u636e\u83b7\u5f97\u56e2\u961f\u5de5\u4f5c\u6700\u5168\u9762\u7684\u89c6\u56fe\u3002<\/li>\n<li 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src=\"https:\/\/res.cloudinary.com\/hy4kyit2a\/image\/upload\/doc\/trailhead\/en-us75b7e8c31158a8c01d1459bf636b4bcf.png\" alt=\"The All Agents view in Omni-Channel Supervisor\" \/><\/p>\n<p class=\"p\">\u8fd9\u662f\u4e3b\u7ba1\u548c\u7ecf\u7406\u53ef\u4ee5\u4e86\u89e3\u8c01\u5728\u7ebf\u7684\u539f\u56e0\uff0c\u6bcf\u4e2a\u4eba\u5206\u914d\u5230\u54ea\u4e9b\u6e20\u9053\u548c\u961f\u5217\u4ee5\u53ca\u6bcf\u4e2a\u4eba\u7684\u80fd\u529b\u6709\u591a\u63a5\u8fd1\u3002<\/p>\n<p class=\"p\">\u4f46\u662f\u8fd9\u91cc\u6ca1\u6709\u4eba\uff01<\/p>\n<\/div>\n<\/div>\n<div id=\"service_omnichannel_supervisors_status\" class=\"topic nested1\" lang=\"en-us\" xml:lang=\"en-us\">\n<h3 id=\"Tdxn4tBK-heading5\" class=\"helpHead3\"><span id=\"topic-title\" class=\"ph\">3.\u6253\u5f00Omni-Channel Widget\u5e76\u5c06\u60a8\u7684\u72b6\u6001\u66f4\u6539\u4e3a\u53ef\u7528 &#8211; \u4e2a\u6848\u3002<\/span><\/h3>\n<div 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class=\"ph\">4.\u70b9\u51fb\u60a8\u7684\u59d3\u540d\u6253\u5f00\u4ee3\u7406\u8be6\u60c5\u89c6\u56fe<\/span><\/h3>\n<div class=\"body\">\n<p class=\"p\">\u4ece\u5f39\u51fa\u548c\u6ed1\u51fa\u63a7\u53f0\u4ee5\u6d4b\u8bd5Omni-Channel\u65f6\uff0c\u60a8\u53ef\u4ee5\u770b\u5230\u6700\u8fd1\u7684\u72b6\u6001\u3002\u5982\u679c\u60a8\u4ecd\u7136\u6253\u5f00\u6b64\u6848\u4f8b\uff0c\u5219\u53ef\u4ee5\u5728\u201c\u5f53\u524d\u5de5\u4f5c\u201d\u4e0b\u770b\u5230\u5b83\u3002<\/p>\n<p class=\"p\"><img decoding=\"async\" class=\"image\" src=\"https:\/\/res.cloudinary.com\/hy4kyit2a\/image\/upload\/doc\/trailhead\/en-us1d3e0b2b330e3dec08d36378dfc2727f.png\" alt=\"Agent detail view in Omni-Channel Supervisor\" \/><\/p>\n<\/div>\n<\/div>\n<div id=\"service_omnichannel_supervisors_agent_timeline\" class=\"topic nested1\" lang=\"en-us\" xml:lang=\"en-us\">\n<h3 id=\"Tdxn4tBK-heading7\" class=\"helpHead3\"><span id=\"topic-title\" 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class=\"p\">\u5728\u8fd9\u91cc\uff0c\u4e3b\u7ba1\u53ef\u4ee5\u770b\u5230\u4ed6\u4eec\u6240\u6709\u7684\u5168\u6e20\u9053\u961f\u5217\uff0c\u5e76\u5feb\u901f\u4e86\u89e3\u4ed6\u4eec\u7684\u5de5\u4f5c\u65b9\u5f0f\u3002\u968f\u7740\u5de5\u4f5c\u7684\u8fdb\u884c\uff0c\u6700\u957f\u548c\u5e73\u5747\u7684\u7b49\u5f85\u65f6\u95f4\u4f1a\u66f4\u65b0\u4ee5\u53cd\u6620\u6700\u51c6\u786e\u7684\u65f6\u95f4\u3002<\/p>\n<p class=\"p\"><img decoding=\"async\" class=\"image\" src=\"https:\/\/res.cloudinary.com\/hy4kyit2a\/image\/upload\/doc\/trailhead\/en-us7f66a3bfc6c0435b61aa87d4358b2d55.png\" alt=\"The Queues Summary view in Omni-Channel Supervisor\" \/><\/p>\n<p 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class=\"ph\">7.\u5355\u51fb\u5de5\u4f5c\u9009\u9879\u5361\u3002<\/span><\/h3>\n<div class=\"body\">\n<p class=\"p\">\u8fd9\u662f\u60a8\u7684\u5de5\u4f5c\u6458\u8981\u89c6\u56fe\u3002\u4f60\u53ef\u4ee5\u770b\u5230\u50cf\u961f\u5217\u5e73\u5747\u5904\u7406\u65f6\u95f4\u8fd9\u6837\u7684\u91cd\u8981\u4fe1\u606f\u3002<\/p>\n<p class=\"p\"><img decoding=\"async\" class=\"image\" src=\"https:\/\/res.cloudinary.com\/hy4kyit2a\/image\/upload\/doc\/trailhead\/en-us4658f137bb0b90e07c222e790e806568.png\" alt=\"The Work Summary view in Omni-Channel Supervisor\" 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class=\"body\">\n<p>\u5b9e\u65f6\u6570\u636e\u610f\u5473\u7740\u4e8b\u60c5\u53d8\u5316\u5f88\u5feb\u3002\u4f60\u7684\u4e3b\u7ba1\u5c06\u4e0d\u5f97\u4e0d\u628a\u4ed6\u4eec\u7684\u773c\u775b\u7c98\u5728\u5c4f\u5e55\u4e0a\uff0c\u4ee5\u786e\u4fdd\u4ed6\u4eec\u4e0d\u4f1a\u9519\u8fc7\u4efb\u4f55\u4e1c\u897f\u3002<\/p>\n<p>\u901a\u8fc7\u521b\u5efa\u81ea\u5b9a\u4e49\u62a5\u544a\u7c7b\u578b\u6765\u4fdd\u5b58\u4ed6\u4eec\u7684\u773c\u775b\uff08\u4ee5\u53ca\u4ed6\u4eec\u7684\u7406\u667a\uff09\uff0c\u4ee3\u7406\u548c\u4e3b\u7ba1\u53ef\u4ee5\u4f7f\u7528\u5b83\u6765\u68c0\u67e5\u6709\u7528\u7684\u6570\u636e\uff0c\u4f8b\u5982\u961f\u5217\u7684\u5e73\u5747\u7b49\u5f85\u65f6\u95f4\u4ee5\u53ca\u4ed6\u4eec\u7684\u4ee3\u7406\u5904\u7406\u591a\u5c11\u5de5\u4f5c\u3002<\/p>\n<div class=\"p\">\n<p>\u9996\u5148\uff0c\u6211\u4eec\u4e3aOmni-Channel\u521b\u5efa\u4e00\u4e2a\u62a5\u544a\u7c7b\u578b<\/p>\n<ol class=\"ol enumList\">\n<li class=\"li\">\u4ece\u8bbe\u7f6e\u4e2d\uff0c\u5728\u5feb\u901f\u67e5\u627e\u6846\u4e2d\u952e\u5165\u62a5\u544a\u7c7b\u578b\uff0c\u7136\u540e\u5355\u51fb\u62a5\u544a\u7c7b\u578b\u3002<\/li>\n<li class=\"li\">\u5982\u679c\u60a8\u770b\u5230\u4ec0\u4e48\u662f\u81ea\u5b9a\u4e49\u62a5\u544a\u7c7b\u578b\uff1f\u9875\u9762\u4e0a\uff0c\u5355\u51fb\u7ee7\u7eed\u3002<\/li>\n<li class=\"li\">\u70b9\u51fb\u65b0\u5efa\u81ea\u5b9a\u4e49\u62a5\u544a\u7c7b\u578b\u3002<\/li>\n<li class=\"li\">\u9009\u62e9\u4ee3\u7406\u5de5\u4f5c\u4f5c\u4e3a\u4e3b\u8981\u5bf9\u8c61\u3002<\/li>\n<li class=\"li\">\u4e3a\u62a5\u544a\u7c7b\u578b\u6807\u7b7e\u8f93\u5165\u5168\u6e20\u9053\u62a5\u544a\uff08\u62a5\u544a\u7c7b\u578b\u540d\u79f0\u5c06\u81ea\u52a8\u586b\u5165Omni_Channel_Reports\uff09\u3002<\/li>\n<li class=\"li\">\u8f93\u5165\u63cf\u8ff0\uff1a\u4f7f\u7528\u5168\u5411\u901a\u9053\u6570\u636e\u62a5\u544a\u3002<\/li>\n<li 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class=\"li\">\u70b9\u51fb\u521b\u5efa\u3002<\/li>\n<li class=\"li\">\u5c06\u5217\u6dfb\u52a0\u5230\u60a8\u7684\u62a5\u544a\u3002\u5982\u679c\u60a8\u5e0c\u671b\u4ee5\u63a7\u5236\u53f0\u4e2d\u7684\u4ee3\u7406\u4eba\u7684\u8eab\u4efd\u67e5\u770b\u6570\u636e\uff0c\u8bf7\u6dfb\u52a0\u5206\u914d\u65e5\u671f\uff0c\u6d3b\u52a8\u65f6\u95f4\uff0c\u5904\u7406\u65f6\u95f4\uff0c\u7b54\u6848\u901f\u5ea6\uff0c\u62d2\u7edd\u65e5\u671f\uff0c\u62d2\u7edd\u539f\u56e0\u548c\u4e0a\u6b21\u4fee\u6539\u4eba\uff1a\u5168\u540d\u3002<\/li>\n<li class=\"li\">\u70b9\u51fb\u4fdd\u5b58\u3002<\/li>\n<li class=\"li\">\u8f93\u5165\u62a5\u544a\u540d\u79f0\uff1aOmni-Channel Work\uff08\u62a5\u544a\u552f\u4e00\u540d\u79f0\u81ea\u52a8\u586b\u5145\u5230Omni_Channel_Work\uff09\u3002<\/li>\n<li class=\"li\">\u70b9\u51fb\u4fdd\u5b58\u5e76\u8fd0\u884c\u62a5\u544a\u3002<\/li>\n<\/ol>\n<\/div>\n<p>\u73b0\u5728\uff0c\u5f53\u60a8\u521b\u5efa\u62a5\u544a\u65f6\uff0c\u60a8\u53ef\u4ee5\u4f7f\u7528Omni-Channel\u548cOmni 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class=\"more-link\">\u7ee7\u7eed\u9605\u8bfb<span class=\"screen-reader-text\">Omni-Channel\u57fa\u7840\uff084\uff09\u5b9e\u65f6\u6570\u636e\u62a5\u8868<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[176],"tags":[],"class_list":["post-1090","post","type-post","status-publish","format-standard","hentry","category-omni-channel"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Omni-Channel\u57fa\u7840\uff084\uff09\u5b9e\u65f6\u6570\u636e\u62a5\u8868 - \u767d\u767d\u968f\u7b14<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"http:\/\/www.ponybai.com\/?p=1090\" \/>\n<meta property=\"og:locale\" content=\"zh_CN\" \/>\n<meta property=\"og:type\" 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