{"id":1081,"date":"2018-02-22T23:30:04","date_gmt":"2018-02-22T15:30:04","guid":{"rendered":"http:\/\/www.ponybai.com\/?p=1081"},"modified":"2018-02-22T23:30:04","modified_gmt":"2018-02-22T15:30:04","slug":"omni-channel%e5%9f%ba%e7%a1%80%ef%bc%881%ef%bc%89%e4%ba%86%e8%a7%a3","status":"publish","type":"post","link":"http:\/\/www.ponybai.com\/?p=1081","title":{"rendered":"Omni-Channel\u57fa\u7840\uff081\uff09\u4e86\u89e3"},"content":{"rendered":"<div id=\"service_omnichannel_intro_objectives\" class=\"topic nested0\" lang=\"en-us\" xml:lang=\"en-us\">\n<h2 id=\"Tdxn4tBK-heading2\" class=\"helpHead2\">\u5b66\u4e60\u76ee\u6807<\/h2>\n<div class=\"body\">\n<div class=\"p\">\n<p>\u5b8c\u6210\u672c\u5355\u5143\u540e\uff0c\u60a8\u5c06\u80fd\u591f\uff1a<\/p>\n<ul class=\"ul bulletList\">\n<li class=\"li\">\u89e3\u91caOmni-Channel\u662f\u4ec0\u4e48\u4ee5\u53ca\u5b83\u5982\u4f55\u8d4b\u4e88\u4f60\u7684\u652f\u6301\u4eba\u5458\u6743\u529b\u3002<\/li>\n<li class=\"li\">\u63cf\u8ff0Omni-Channel\u5982\u4f55\u8def\u7531Salesforce\u5bf9\u8c61\u3002<\/li>\n<li class=\"li\">\u5b9a\u4e49\u57fa\u672c\u7684\u5168\u6e20\u9053\u672f\u8bed\u3002<\/li>\n<li class=\"li\">\u542f\u7528\u5168\u901a\u9053\u3002<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"service_omnichannel_intro_welcome\" class=\"topic nested0\" lang=\"en-us\" xml:lang=\"en-us\">\n<h2 id=\"Tdxn4tBK-heading3\" class=\"helpHead2\"><span id=\"topic-title\" class=\"ph\">\u81ea\u52a8\u5c06\u5de5\u4f5c\u63a8\u9001\u5230\u4ee3\u7406<\/span><\/h2>\n<div class=\"body\">\n<p>\u60f3\u8c61\u4e00\u4e0b\uff0c\u5982\u679c\u4f60\u6bcf\u6b21\u9884\u671f\u90ae\u4ef6\u90fd\u5fc5\u987b\u53bb\u90ae\u5c40\uff0c\u62ff\u51fa\u81ea\u5df1\u7684\u5305\u88f9\u3002\u53ef\u80fd\u9700\u8981\u51e0\u4e2a\u5c0f\u65f6\uff0c\u751a\u81f3\u51e0\u5929\u7684\u65f6\u95f4\u6765\u641c\u7d22\u6570\u5343\u4e2a\u5305\uff0c\u627e\u5230\u90a3\u4e9b\u9002\u5408\u4f60\u7684\u5305\u3002<\/p>\n<p>\u5f53\u670d\u52a1\u4ee3\u7406\u5fc5\u987b\u67e5\u770b\u5de5\u4f5c\u9879\u76ee\u961f\u5217\u5e76\u4e3a\u4ed6\u4eec\u63d0\u4f9b\u9002\u5408\u7684\u5de5\u4f5c\u65f6\uff0c\u60a8\u9700\u8981\u82b1\u65f6\u95f4\u5bfb\u627e\u4ed6\u4eec\u5e94\u8be5\u89e3\u51b3\u5ba2\u6237\u95ee\u9898\u7684\u65f6\u95f4\u3002\u628a\u5de5\u4f5c\u76f4\u63a5\u63a8\u7ed9\u4ed6\u4eec\u662f\u66f4\u6709\u610f\u4e49\u7684\uff0c\u6240\u4ee5\u4ed6\u4eec\u53ea\u9700\u8981\u5750\u4e0b\u6765\u7b49\u5f85\u4e00\u4e0b\u3002<\/p>\n<p>Omni-Channel\u662f\u5c06\u6392\u961f\u5de5\u4f5c\u8def\u7531\u5230\u53ef\u7528\u4ee3\u7406\u7684\u9001\u8d27\u5361\u8f66\uff0c\u4f5c\u4e3a\u7ba1\u7406\u5458\uff0c\u60a8\u662f\u53f8\u673a\u3002 Omni-Channel\u4f7f\u7528\u961f\u5217\u548c\u8def\u7531\u8bbe\u7f6e\u6765\u786e\u4fdd\u5de5\u4f5c\u4ea4\u7ed9\u5408\u9002\u7684\u4ee3\u7406\u3002\u5b83\u4f7f\u7528\u5bb9\u91cf\u8bbe\u7f6e\u6765\u9632\u6b62\u60a8\u7684\u4ee3\u7406\u4eba\u88ab\u4ea4\u4ed8\u592a\u591a\u7684\u5de5\u4f5c\u3002\u56e0\u6b64\uff0c\u4f60\u7684\u4ee3\u7406\u5546\u4e0d\u4f1a\u6536\u5230\u4e00\u5c01\u5bc4\u7ed9\u90bb\u5c45\u7684\u5305\u88f9\uff0c\u6216\u8005\u88ab10\u4e2a\u5305\u88f9\u56f0\u4f4f\uff0c\u5e76\u60f3\u7740\u201c\u5929\u54ea\uff0c\u90a3\u4e2a\u9001\u8d27\u5361\u8f66\u662f\u5426\u56de\u6765\u4e86\uff1f\u201d<\/p>\n<p>Omni-Channel\u9001\u8d27\u5361\u8f66\u7f69\u4e0b\u6709\u5f88\u591a\u4e1c\u897f\u53ef\u4ee5\u786e\u4fdd\u60a8\u7684\u547c\u53eb\u4e2d\u5fc3\u6bd4\u4ee5\u524d\u66f4\u6709\u6548\u7387\u5730\u5de5\u4f5c\u3002\u9996\u5148\uff0c\u5f53\u4e00\u4e2a\u65b0\u7684\u5de5\u4f5c\u9879\u88ab\u5206\u914d\u5230\u4e00\u4e2a\u5168\u6e20\u9053\u961f\u5217\u4e2d\u65f6\uff0c\u5168\u5411\u4fe1\u9053\u8bd5\u56fe\u5c06\u5176\u8def\u7531\u5230\u4e00\u4e2a\u4ee3\u7406\u3002 Omni-Channel\u901a\u8fc7\u5206\u914d\u961f\u5217\u7684\u4f18\u5148\u7ea7\u6765\u8def\u7531\u5de5\u4f5c\u9879\u76ee\uff0c\u56e0\u6b64\u6700\u91cd\u8981\u7684\u5de5\u4f5c\u9879\u76ee\u9996\u5148\u88ab\u63a8\u9001\u5230\u4ee3\u7406\u3002\u628a\u5b83\u60f3\u8c61\u6210\u4f18\u5148\u90ae\u4ef6\u3002<\/p>\n<p>\u63a5\u4e0b\u6765\uff0c\u7269\u54c1\u5c06\u6839\u636e\u4ed6\u4eec\u5750\u5728\u961f\u5217\u4e2d\u7684\u65f6\u95f4\u8fdb\u884c\u8def\u7531\u3002\u6700\u53e4\u8001\u7684\u5de5\u4f5c\u9879\u76ee\u88ab\u63a8\u5230\u6700\u8fd1\u7684\u5de5\u4f5c\u4eba\u5458\u9762\u524d\u3002\u8fd9\u6709\u52a9\u4e8e\u786e\u4fdd\u6ca1\u6709\u5de5\u4f5c\u88ab\u9057\u5fd8\u3002\u5f53\u4ee3\u7406\u5546\u53d8\u5f97\u53ef\u7528\u65f6\uff08\u4e5f\u8bb8\u4ed6\u4eec\u4ece\u5348\u9910\u56de\u6765\u6216\u8005\u5173\u95ed\u6848\u4ef6\uff09\uff0cOmni-Channel\u5bfb\u627e\u53ef\u4ee5\u53d1\u9001\u7ed9\u8be5\u4ee3\u7406\u5546\u7684\u5de5\u4f5c\u3002\u8fd9\u610f\u5473\u7740\u4efb\u4f55\u4ee3\u7406\u90fd\u4e0d\u4f1a\u843d\u540e\uff01<\/p>\n<p>\u73b0\u5728\uff0c\u8ba9\u6211\u4eec\u6df1\u5165\u4e86\u89e3\u5361\u8f66\u662f\u5982\u4f55\u7ec4\u88c5\u5728\u4e00\u8d77\u7684\u3002<\/p>\n<\/div>\n<\/div>\n<div id=\"service_omnichannel_intro_concepts\" class=\"topic nested0\" lang=\"en-us\" xml:lang=\"en-us\">\n<h2 id=\"Tdxn4tBK-heading4\" class=\"helpHead2\"><span id=\"topic-title\" class=\"ph\">\u60a8\u7684\u5168\u6e20\u9053\u9001\u8d27\u5361\u8f66\u7684\u5185\u90e8\u5de5\u4f5c\u539f\u7406<\/span><\/h2>\n<div class=\"body\">\n<p>Omni-Channel\u662f\u4e00\u4e2a\u5f3a\u5927\u7684\u8def\u7531\u7cfb\u7edf\uff0c\u9700\u8981\u77e5\u9053\u8def\u7531\u4ee5\u53ca\u5982\u4f55\u8def\u7531\u3002\u5c31\u50cf\u4e00\u4e2a\u771f\u6b63\u7684\u8fd0\u9001\u5361\u8f66\u4e00\u6837\uff0c\u6709\u4e00\u4e2a\u96f6\u4ef6\u7f51\u7edc\u4e00\u8d77\u5de5\u4f5c\uff0c\u4ee5\u786e\u4fdd\u4e00\u5207\u987a\u5229\u8fd0\u884c\uff0c\u5e76\u5c06\u6536\u5230\u7684\u7269\u54c1\u9001\u5230\u6b63\u786e\u7684\u4ee3\u7406\u5546\u5904\u3002<\/p>\n<p>\u60a8\u9996\u5148\u901a\u8fc7\u521b\u5efa\u670d\u52a1\u6e20\u9053\u4f7fSalesforce\u5bf9\u8c61\u53ef\u7528\u4e8e\u8def\u7531\u3002\u5c06\u670d\u52a1\u6e20\u9053\u770b\u4f5c\u662f\u88c5\u7bb1\u4e0d\u540c\u7c7b\u578b\u7269\u54c1\u7684\u8fc7\u7a0b\uff0c\u4ee5\u53d1\u9001\u7ed9\u60a8\u7684\u4ee3\u7406\u5546\u3002\u8bb8\u591a\u5bf9\u8c61\u548c\u8bb0\u5f55\u53ef\u4ee5\u88ab\u8def\u7531\uff0c\u5982\u4e2a\u6848\uff0c\u804a\u5929\uff0c\u7ebf\u7d22\u548c\u793e\u4ea4\u5e16\u5b50\u3002\u6240\u4ee5\uff0c\u4e00\u65e6\u4f60\u521b\u5efa\u4e86\u4e00\u4e2a\u670d\u52a1\u9891\u9053\u7684\u6848\u4ef6\uff0c\u4f20\u5165\u7684\u6848\u4ef6\u53ef\u4ee5\u5728\u5168\u6e20\u9053\u8def\u7531\u3002<\/p>\n<p>\u5c06\u8fd9\u4e9b\u7269\u54c1\u4ea4\u4ed8\u7ed9\u4ee3\u7406\u4eba\u53d6\u51b3\u4e8e\u4f5c\u54c1\u7684\u89c4\u6a21\u548c\u4ee3\u7406\u4eba\u7684\u80fd\u529b\uff0c\u6216\u8005\u4ed6\u4eec\u5728\u4efb\u4f55\u7279\u5b9a\u65f6\u95f4\u53ef\u4ee5\u5904\u7406\u7684\u5de5\u4f5c\u91cf\u3002\u4f8b\u5982\uff0c\u5982\u679c\u60a8\u5c06\u5ea7\u5e2d\u7684\u5bb9\u91cf\u8bbe\u7f6e\u4e3a6\uff0c\u5c06\u5927\u5c0f\u8bbe\u7f6e\u4e3a3\uff0c\u5e76\u5c06\u804a\u5929\u5ba4\u8bbe\u7f6e\u4e3a\u4e00\u4e2a\uff0c\u5219\u5ea7\u5e2d\u53ef\u4ee5\u540c\u65f6\u5904\u7406\u4e24\u4e2a\u6848\u4ef6\uff0c\u4e00\u4e2a\u6848\u4ef6\u548c\u4e09\u4e2a\u804a\u5929\u6216\u516d\u4e2a\u804a\u5929\u3002\u8fd9\u6837\u53ef\u4ee5\u9632\u6b62\u4ee3\u7406\u5546\u88ab\u6df9\u6ca1\uff08\u6216\u8005\u5728\u591a\u6b21\u4ea4\u4ed8\u540e\u6df9\u6ca1\u7eb8\u677f\uff09\u3002<\/p>\n<p class=\"p\"><img decoding=\"async\" class=\"image\" src=\"https:\/\/res.cloudinary.com\/hy4kyit2a\/image\/upload\/doc\/trailhead\/en-us77f1020e7633ee6abd0811d09ba5c527.png\" alt=\"You can mix differently-sized work within an agent's capacity. This agent can handle two cases, a case and two chats, or six chats to stay under the set capacity of six.\" \/><\/p>\n<p class=\"p\">\u5de5\u4f5c\u901a\u8fc7\u5168\u6e20\u9053\u4f7f\u7528\u961f\u5217\u3002\u5c06\u961f\u5217\u770b\u4f5c\u662f\u5b58\u50a8\u5305\u88f9\u7684\u4ed3\u5e93\uff0c\u76f4\u5230\u4ed6\u4eec\u51c6\u5907\u597d\u4ea4\u4ed8\u3002\u5c06\u961f\u5217\u4e0e\u8def\u7531\u914d\u7f6e\u76f8\u5173\u8054\u65f6\uff0c\u4f7f\u7528\u60a8\u5728\u8def\u7531\u914d\u7f6e\u4e2d\u8bbe\u7f6e\u7684\u8def\u7531\u6a21\u578b\uff0c\u5927\u5c0f\u548c\u4f18\u5148\u7ea7\u5c06\u8be5\u961f\u5217\u4e2d\u7684\u5de5\u4f5c\u8def\u7531\u5230\u4ee3\u7406\u3002<\/p>\n<p class=\"p\"><img decoding=\"async\" class=\"image\" src=\"https:\/\/res.cloudinary.com\/hy4kyit2a\/image\/upload\/doc\/trailhead\/en-us350d504ec321e9799a97ca0164e6fd77.png\" alt=\"A graphic of packages moving through a warehouse.\" \/><\/p>\n<p>\u5728\u8def\u7531\u914d\u7f6e\u4e2d\uff0c\u60a8\u53ef\u4ee5\u8bbe\u7f6e\u4e0d\u540c\u5bf9\u8c61\u7684\u5927\u5c0f\u548c\u4f18\u5148\u7ea7\uff0c\u4ee5\u53caOmni-Channel\u5e94\u8be5\u4f7f\u7528\u54ea\u4e2a\u8def\u7531\u6a21\u578b\u3002\u8fd9\u51b3\u5b9a\u4e86\u5982\u4f55\u5c06\u5de5\u4f5c\u8def\u7531\u5230\u4ee3\u7406\u5546\uff0c\u4f8b\u5982\u8ba1\u5212\u6700\u6709\u6548\u7684\u4ea4\u4ed8\u8def\u7ebf\u3002<\/p>\n<p>\u6700\u540e\uff0c\u60a8\u7684\u4ee3\u7406\u5546\u9700\u8981\u80fd\u591f\u8868\u660e\u4ed6\u4eec\u53ef\u4ee5\u4e0a\u73ed\uff0c\u4ee5\u53ca\u54ea\u4e9b\u670d\u52a1\u6e20\u9053\u3002 Omni-Channel\u4f7f\u7528\u72b6\u6001\u8bbe\u7f6e\u5ea7\u5e2d\u5bb9\u91cf\u5e76\u4e3a\u5ea7\u5e2d\u63d0\u4f9b\u72b6\u6001\u3002\u8fd9\u5c31\u50cf\u5728\u4ed6\u4eec\u7684\u95e8\u4e0a\u8d34\u4e0a\u4e00\u4e2a\u6807\u8bed\uff0c\u4e0a\u9762\u5199\u7740\uff1a\u201c\u6211\u4e3a\u5546\u4e1a\u5f00\u653e\u3002\u7ed9\u6211\u4e00\u4e9b\u5305\uff01\u201c<\/p>\n<div class=\"p\">\n<p>\u8fd0\u9001\u5361\u8f66\u7684\u5f15\u64ce\u76d6\u4e0a\u6709\u5f88\u591a\u4e1c\u897f\uff0c\u4f46\u662f\u4f60\u9a6c\u4e0a\u5c31\u80fd\u627e\u5230\u5de5\u4f5c\u4e86\uff01\u4f60\u51c6\u5907\u597d\u8df3\u8fdb\u9a7e\u9a76\u5ea7\u5417\uff1f\u8ba9\u6211\u4eec\u5f00\u59cb\u5f15\u64ce\u3002\u542f\u52a8\u60a8\u7684\u52a8\u624b\u7ec4\u7ec7\u5e76\u9075\u5faa\uff1a<\/p>\n<ol class=\"ol enumList\">\n<li class=\"li\">\u4ece\u8bbe\u7f6e\u4e2d\uff0c\u5728\u5feb\u901f\u67e5\u627e\u6846\u4e2d\u8f93\u5165<span style=\"font-family: Inconsolata, monospace;\">Omni-Channel Setting<\/span>\uff0c\u7136\u540e\u9009\u62e9<strong class=\"ph uicontrol\">Omni-Channel Settings<\/strong>.<\/li>\n<li class=\"li\">\u9009\u62e9<strong class=\"ph uicontrol\">Enable Omni-Channel<\/strong>.<\/li>\n<li class=\"li\">\u70b9\u51fb<strong class=\"ph uicontrol\">Save<\/strong>.<\/li>\n<\/ol>\n<\/div>\n<p class=\"p\">\u73b0\u5728\u60a8\u5df2\u542f\u7528\u5168\u5411\u901a\u9053\uff0c\u60a8\u5e94\u8be5\u5728\u5b89\u88c5\u7a0b\u5e8f\u4e2d\u770b\u5230\u4e00\u4e9b\u65b0\u9009\u9879\u3002\u6211\u4eec\u6df1\u5165\u4e0b\u4e00\u4e2a\u5355\u4f4d\u7684\u4eba\uff01<\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u5b66\u4e60\u76ee\u6807 \u5b8c\u6210\u672c\u5355\u5143\u540e\uff0c\u60a8\u5c06\u80fd\u591f\uff1a \u89e3\u91caOmni-Channel\u662f\u4ec0\u4e48\u4ee5\u53ca\u5b83\u5982\u4f55\u8d4b\u4e88\u4f60\u7684\u652f\u6301\u4eba\u5458\u6743\u529b\u3002 \u63cf\u8ff0O &hellip; <a href=\"http:\/\/www.ponybai.com\/?p=1081\" class=\"more-link\">\u7ee7\u7eed\u9605\u8bfb<span class=\"screen-reader-text\">Omni-Channel\u57fa\u7840\uff081\uff09\u4e86\u89e3<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[176],"tags":[],"class_list":["post-1081","post","type-post","status-publish","format-standard","hentry","category-omni-channel"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Omni-Channel\u57fa\u7840\uff081\uff09\u4e86\u89e3 - \u767d\u767d\u968f\u7b14<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"http:\/\/www.ponybai.com\/?p=1081\" \/>\n<meta property=\"og:locale\" content=\"zh_CN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Omni-Channel\u57fa\u7840\uff081\uff09\u4e86\u89e3 - \u767d\u767d\u968f\u7b14\" \/>\n<meta property=\"og:description\" content=\"\u5b66\u4e60\u76ee\u6807 \u5b8c\u6210\u672c\u5355\u5143\u540e\uff0c\u60a8\u5c06\u80fd\u591f\uff1a \u89e3\u91caOmni-Channel\u662f\u4ec0\u4e48\u4ee5\u53ca\u5b83\u5982\u4f55\u8d4b\u4e88\u4f60\u7684\u652f\u6301\u4eba\u5458\u6743\u529b\u3002 \u63cf\u8ff0O &hellip; \u7ee7\u7eed\u9605\u8bfbOmni-Channel\u57fa\u7840\uff081\uff09\u4e86\u89e3\" \/>\n<meta property=\"og:url\" content=\"http:\/\/www.ponybai.com\/?p=1081\" \/>\n<meta property=\"og:site_name\" content=\"\u767d\u767d\u968f\u7b14\" \/>\n<meta property=\"article:published_time\" content=\"2018-02-22T15:30:04+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/res.cloudinary.com\/hy4kyit2a\/image\/upload\/doc\/trailhead\/en-us77f1020e7633ee6abd0811d09ba5c527.png\" \/>\n<meta name=\"author\" content=\"ponybai\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u4f5c\u8005\" \/>\n\t<meta name=\"twitter:data1\" content=\"ponybai\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"http:\/\/www.ponybai.com\/?p=1081#article\",\"isPartOf\":{\"@id\":\"http:\/\/www.ponybai.com\/?p=1081\"},\"author\":{\"name\":\"ponybai\",\"@id\":\"http:\/\/www.ponybai.com\/#\/schema\/person\/935c7592c850c65e1e5eba4530dbf883\"},\"headline\":\"Omni-Channel\u57fa\u7840\uff081\uff09\u4e86\u89e3\",\"datePublished\":\"2018-02-22T15:30:04+00:00\",\"dateModified\":\"2018-02-22T15:30:04+00:00\",\"mainEntityOfPage\":{\"@id\":\"http:\/\/www.ponybai.com\/?p=1081\"},\"wordCount\":20,\"publisher\":{\"@id\":\"http:\/\/www.ponybai.com\/#\/schema\/person\/935c7592c850c65e1e5eba4530dbf883\"},\"articleSection\":[\"Omni-Channel\"],\"inLanguage\":\"zh-Hans\"},{\"@type\":\"WebPage\",\"@id\":\"http:\/\/www.ponybai.com\/?p=1081\",\"url\":\"http:\/\/www.ponybai.com\/?p=1081\",\"name\":\"Omni-Channel\u57fa\u7840\uff081\uff09\u4e86\u89e3 - \u767d\u767d\u968f\u7b14\",\"isPartOf\":{\"@id\":\"http:\/\/www.ponybai.com\/#website\"},\"datePublished\":\"2018-02-22T15:30:04+00:00\",\"dateModified\":\"2018-02-22T15:30:04+00:00\",\"breadcrumb\":{\"@id\":\"http:\/\/www.ponybai.com\/?p=1081#breadcrumb\"},\"inLanguage\":\"zh-Hans\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"http:\/\/www.ponybai.com\/?p=1081\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"http:\/\/www.ponybai.com\/?p=1081#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"\u9996\u9875\",\"item\":\"http:\/\/www.ponybai.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Omni-Channel\u57fa\u7840\uff081\uff09\u4e86\u89e3\"}]},{\"@type\":\"WebSite\",\"@id\":\"http:\/\/www.ponybai.com\/#website\",\"url\":\"http:\/\/www.ponybai.com\/\",\"name\":\"\u767d\u767d\u968f\u7b14\",\"description\":\"Salesforce\u5b98\u65b9\u8bb2\u5e08\",\"publisher\":{\"@id\":\"http:\/\/www.ponybai.com\/#\/schema\/person\/935c7592c850c65e1e5eba4530dbf883\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"http:\/\/www.ponybai.com\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"zh-Hans\"},{\"@type\":[\"Person\",\"Organization\"],\"@id\":\"http:\/\/www.ponybai.com\/#\/schema\/person\/935c7592c850c65e1e5eba4530dbf883\",\"name\":\"ponybai\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"zh-Hans\",\"@id\":\"http:\/\/www.ponybai.com\/#\/schema\/person\/image\/\",\"url\":\"http:\/\/www.ponybai.com\/wp-content\/uploads\/2025\/03\/cropped-Ihsans-WeChatQR.jpg\",\"contentUrl\":\"http:\/\/www.ponybai.com\/wp-content\/uploads\/2025\/03\/cropped-Ihsans-WeChatQR.jpg\",\"width\":248,\"height\":248,\"caption\":\"ponybai\"},\"logo\":{\"@id\":\"http:\/\/www.ponybai.com\/#\/schema\/person\/image\/\"},\"sameAs\":[\"http:\/\/121.37.188.161\"],\"url\":\"http:\/\/www.ponybai.com\/?author=1\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Omni-Channel\u57fa\u7840\uff081\uff09\u4e86\u89e3 - \u767d\u767d\u968f\u7b14","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"http:\/\/www.ponybai.com\/?p=1081","og_locale":"zh_CN","og_type":"article","og_title":"Omni-Channel\u57fa\u7840\uff081\uff09\u4e86\u89e3 - \u767d\u767d\u968f\u7b14","og_description":"\u5b66\u4e60\u76ee\u6807 \u5b8c\u6210\u672c\u5355\u5143\u540e\uff0c\u60a8\u5c06\u80fd\u591f\uff1a \u89e3\u91caOmni-Channel\u662f\u4ec0\u4e48\u4ee5\u53ca\u5b83\u5982\u4f55\u8d4b\u4e88\u4f60\u7684\u652f\u6301\u4eba\u5458\u6743\u529b\u3002 \u63cf\u8ff0O &hellip; \u7ee7\u7eed\u9605\u8bfbOmni-Channel\u57fa\u7840\uff081\uff09\u4e86\u89e3","og_url":"http:\/\/www.ponybai.com\/?p=1081","og_site_name":"\u767d\u767d\u968f\u7b14","article_published_time":"2018-02-22T15:30:04+00:00","og_image":[{"url":"https:\/\/res.cloudinary.com\/hy4kyit2a\/image\/upload\/doc\/trailhead\/en-us77f1020e7633ee6abd0811d09ba5c527.png"}],"author":"ponybai","twitter_card":"summary_large_image","twitter_misc":{"\u4f5c\u8005":"ponybai"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"http:\/\/www.ponybai.com\/?p=1081#article","isPartOf":{"@id":"http:\/\/www.ponybai.com\/?p=1081"},"author":{"name":"ponybai","@id":"http:\/\/www.ponybai.com\/#\/schema\/person\/935c7592c850c65e1e5eba4530dbf883"},"headline":"Omni-Channel\u57fa\u7840\uff081\uff09\u4e86\u89e3","datePublished":"2018-02-22T15:30:04+00:00","dateModified":"2018-02-22T15:30:04+00:00","mainEntityOfPage":{"@id":"http:\/\/www.ponybai.com\/?p=1081"},"wordCount":20,"publisher":{"@id":"http:\/\/www.ponybai.com\/#\/schema\/person\/935c7592c850c65e1e5eba4530dbf883"},"articleSection":["Omni-Channel"],"inLanguage":"zh-Hans"},{"@type":"WebPage","@id":"http:\/\/www.ponybai.com\/?p=1081","url":"http:\/\/www.ponybai.com\/?p=1081","name":"Omni-Channel\u57fa\u7840\uff081\uff09\u4e86\u89e3 - \u767d\u767d\u968f\u7b14","isPartOf":{"@id":"http:\/\/www.ponybai.com\/#website"},"datePublished":"2018-02-22T15:30:04+00:00","dateModified":"2018-02-22T15:30:04+00:00","breadcrumb":{"@id":"http:\/\/www.ponybai.com\/?p=1081#breadcrumb"},"inLanguage":"zh-Hans","potentialAction":[{"@type":"ReadAction","target":["http:\/\/www.ponybai.com\/?p=1081"]}]},{"@type":"BreadcrumbList","@id":"http:\/\/www.ponybai.com\/?p=1081#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"\u9996\u9875","item":"http:\/\/www.ponybai.com\/"},{"@type":"ListItem","position":2,"name":"Omni-Channel\u57fa\u7840\uff081\uff09\u4e86\u89e3"}]},{"@type":"WebSite","@id":"http:\/\/www.ponybai.com\/#website","url":"http:\/\/www.ponybai.com\/","name":"\u767d\u767d\u968f\u7b14","description":"Salesforce\u5b98\u65b9\u8bb2\u5e08","publisher":{"@id":"http:\/\/www.ponybai.com\/#\/schema\/person\/935c7592c850c65e1e5eba4530dbf883"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"http:\/\/www.ponybai.com\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"zh-Hans"},{"@type":["Person","Organization"],"@id":"http:\/\/www.ponybai.com\/#\/schema\/person\/935c7592c850c65e1e5eba4530dbf883","name":"ponybai","image":{"@type":"ImageObject","inLanguage":"zh-Hans","@id":"http:\/\/www.ponybai.com\/#\/schema\/person\/image\/","url":"http:\/\/www.ponybai.com\/wp-content\/uploads\/2025\/03\/cropped-Ihsans-WeChatQR.jpg","contentUrl":"http:\/\/www.ponybai.com\/wp-content\/uploads\/2025\/03\/cropped-Ihsans-WeChatQR.jpg","width":248,"height":248,"caption":"ponybai"},"logo":{"@id":"http:\/\/www.ponybai.com\/#\/schema\/person\/image\/"},"sameAs":["http:\/\/121.37.188.161"],"url":"http:\/\/www.ponybai.com\/?author=1"}]}},"_links":{"self":[{"href":"http:\/\/www.ponybai.com\/index.php?rest_route=\/wp\/v2\/posts\/1081","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.ponybai.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.ponybai.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.ponybai.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.ponybai.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1081"}],"version-history":[{"count":0,"href":"http:\/\/www.ponybai.com\/index.php?rest_route=\/wp\/v2\/posts\/1081\/revisions"}],"wp:attachment":[{"href":"http:\/\/www.ponybai.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1081"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.ponybai.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1081"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.ponybai.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1081"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}