{"id":1071,"date":"2018-02-19T22:47:13","date_gmt":"2018-02-19T14:47:13","guid":{"rendered":"http:\/\/www.ponybai.com\/?p=1071"},"modified":"2018-02-19T22:47:13","modified_gmt":"2018-02-19T14:47:13","slug":"%e4%b8%aa%e6%a1%88%ef%bc%881%ef%bc%89feed","status":"publish","type":"post","link":"http:\/\/www.ponybai.com\/?p=1071","title":{"rendered":"\u4e2a\u6848\uff081\uff09Feed"},"content":{"rendered":"<div id=\"service_casefeed_basics_intro_objectives\" class=\"topic nested0\" lang=\"en-us\" xml:lang=\"en-us\">\n<h2 id=\"Tdxn4tBK-heading2\" class=\"helpHead2\">\u5b66\u4e60\u76ee\u6807<\/h2>\n<div class=\"body\">\n<div id=\"p2\" class=\"p\">\n<p>\u5b8c\u6210\u672c\u5355\u5143\u540e\uff0c\u60a8\u5c06\u80fd\u591f\uff1a<\/p>\n<ul class=\"ul bulletList\">\n<li class=\"li\">\u89e3\u91caCase Feed\u5982\u4f55\u4f7f\u652f\u6301\u4ee3\u7406\u66f4\u5bb9\u6613\u8ddf\u8e2a\u6848\u4f8b\u3002<\/li>\n<li 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class=\"fig fignone\"><img decoding=\"async\" class=\"image\" src=\"https:\/\/res.cloudinary.com\/hy4kyit2a\/image\/upload\/doc\/trailhead\/en-usda998eaf42988c6cf0dcba282b5b1480.png\" alt=\"Organization = productive agents + happy customers\" \/><\/div>\n<\/div>\n<\/div>\n<div id=\"service_casefeed_basics_intro_can_do\" class=\"topic nested0\" lang=\"en-us\" xml:lang=\"en-us\">\n<h2 id=\"Tdxn4tBK-heading6\" class=\"helpHead2\"><span id=\"topic-title\" class=\"ph\">\u4ee3\u7406\u53ef\u4ee5\u4f7f\u7528\u4e2a\u6848\u9988\u9001\u6765\u505a\u4ec0\u4e48\uff1f<\/span><\/h2>\n<div class=\"body\">\n<p>\u6240\u4ee5\u4f60\u53ef\u80fd\u4f1a\u8bf4\uff0c\u662f\u7684\uff0c\u8fd9\u542c\u8d77\u6765\u5f88\u9177\uff0c\u4f46\u5b83\u662f\u5982\u4f55\u5de5\u4f5c\u7684\uff1f Case Feed\u662f\u5426\u771f\u7684\u662f\u745e\u58eb\u519b\u5200\u7684\u5ba2\u6237\u652f\u6301\uff1f<\/p>\n<p>\u90a3\u4e48\uff0cCase 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class=\"body\">\n<p>\u5ba2\u6237\u62e8\u6253\u7535\u5b50\u90ae\u4ef6\uff0c\u53d1\u77ed\u4fe1\uff0c\u5728\u7f51\u7ad9\u4e0a\u586b\u5199\u8868\u683c\uff0c\u6765\u5230\u60a8\u7684\u529e\u516c\u5ba4\u3002\u4ed6\u4eec\u7684\u4ea7\u54c1\u6709\u95ee\u9898\u3002\u6848\u4ef6\u8bde\u751f\u4e86\u3002<\/p>\n<p>\u73b0\u5728\u662f\u4f60\u5f00\u59cb\u5de5\u4f5c\u7684\u65f6\u5019\u4e86\uff0c\u6240\u6709\u7684\u4fa6\u63a2\u90fd\u559c\u6b22\u3002<\/p>\n<div class=\"fig fignone\"><img decoding=\"async\" class=\"image\" src=\"https:\/\/res.cloudinary.com\/hy4kyit2a\/image\/upload\/doc\/trailhead\/en-us4fa1ff5d9da538475fbb4756a7664b6e.png\" alt=\"Agent in front of service console\" 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