{"id":1054,"date":"2018-02-15T20:58:46","date_gmt":"2018-02-15T12:58:46","guid":{"rendered":"http:\/\/www.ponybai.com\/?p=1054"},"modified":"2018-02-15T20:58:46","modified_gmt":"2018-02-15T12:58:46","slug":"%e6%9c%8d%e5%8a%a1%e6%8e%a7%e5%88%b6%e5%8f%b0%ef%bc%881%ef%bc%89%e8%a7%84%e5%88%92","status":"publish","type":"post","link":"http:\/\/www.ponybai.com\/?p=1054","title":{"rendered":"\u670d\u52a1\u63a7\u5236\u53f0\uff081\uff09\u89c4\u5212"},"content":{"rendered":"<div id=\"service_console_customize_plan_objectives\" class=\"topic nested0\" lang=\"en-us\" xml:lang=\"en-us\">\n<h2 id=\"Tdxn4tBK-heading2\" class=\"helpHead2\">\u5b66\u4e60\u76ee\u6807<\/h2>\n<div class=\"body\">\n<div id=\"p2\" class=\"p\">\n<p>\u5b8c\u6210\u672c\u5355\u5143\u540e\uff0c\u60a8\u5c06\u80fd\u591f\uff1a<\/p>\n<ul class=\"ul bulletList\">\n<li class=\"li\">\u4e86\u89e3\u5982\u4f55\u4e3a\u60a8\u7684\u652f\u6301\u56e2\u961f\u521b\u5efa\u6709\u7528\u7684\u63a7\u5236\u53f0\u3002<\/li>\n<li class=\"li\">\u5728\u63a8\u51fa\u63a7\u5236\u53f0\u4e4b\u524d\u4e86\u89e3\u95ee\u9898\u4ee5\u95ee\u95ee\u60a8\u7684\u5ea7\u5e2d\u3002<\/li>\n<li class=\"li\">\u52fe\u753b\u51fa\u5de5\u4f5c\u6d41\u7a0b\u4ee5\u66f4\u597d\u5730\u652f\u6301\u60a8\u7684\u4ee3\u7406\u3002<\/li>\n<li class=\"li\">\u4f18\u5316\u9ad8\u4eae\u9762\u677f\u4ee5\u51cf\u5c11\u70b9\u51fb\u6b21\u6570\u3002<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"service_console_customize_plan_agents\" class=\"topic nested0\" lang=\"en-us\" xml:lang=\"en-us\">\n<h2 id=\"Tdxn4tBK-heading3\" class=\"helpHead2\"><span id=\"topic-title\" class=\"ph\">\u63a7\u5236\u53f0\u81ea\u5b9a\u4e49\u7b80\u4ecb<\/span><\/h2>\n<div class=\"body\">\n<p>\u5728Service Cloud 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class=\"p\">\n<p>\u6211\u4eec\u5efa\u8bae\u60a8\u5411\u4ee3\u7406\u5546\u4ecb\u7ecd\u4e00\u4e2a\u63a7\u5236\u53f0\uff0c\u5e2e\u52a9\u4ed6\u4eec\u4e86\u89e3\u8fd9\u662f\u4e00\u4e2a\u5177\u6709\u591a\u6e20\u9053\u652f\u6301\u7684\u7edf\u4e00\u5e2e\u52a9\u53f0\uff08\u60a8\u5728Service Cloud Basics\u6a21\u5757\u4e2d\u5b66\u5230\u4e86\u4ec0\u4e48\uff09\uff0c\u7136\u540e\u5411\u4ed6\u4eec\u63d0\u51fa\u4e00\u4e2a\u7c7b\u4f3c\u7684\u95ee\u9898\uff1a<\/p>\n<div class=\"fig fignone\"><img decoding=\"async\" class=\"image\" src=\"https:\/\/res.cloudinary.com\/hy4kyit2a\/image\/upload\/doc\/trailhead\/en-us812e72577f90d3cfb24148ae17bf92cc.png\" alt=\"A quote of what do you want a console to do?\" \/><\/div>\n<\/div>\n<p 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class=\"li\">\u60a8\u60f3\u8981\u5c06\u54ea\u4e9b\u8bb0\u5f55\u663e\u793a\u4e3a\u4e3b\u9009\u9879\u5361\u6216\u5b50\u9009\u9879\u5361\uff1f<\/li>\n<li class=\"li\">\u60a8\u60f3\u5728\u8bb0\u5f55\u4e2d\u7a81\u51fa\u663e\u793a\u54ea\u4e9b\u5b57\u6bb5\uff1f<\/li>\n<li class=\"li\">\u4f60\u60f3\u5982\u4f55\u5728\u63a7\u5236\u53f0\u4e2d\u663e\u793a\u5217\u8868\uff1f<\/li>\n<li class=\"li\">\u4f60\u60f3\u6dfb\u52a0\u4efb\u4f55\u952e\u76d8\u5feb\u6377\u65b9\u5f0f\u5230\u63a7\u5236\u53f0\uff1f<\/li>\n<li class=\"li\">\u60a8\u662f\u5426\u5e0c\u671b\u4ee3\u7406\u8bbf\u95eeSalesforce\u4ee5\u5916\u7684\u57df\uff1f<\/li>\n<li class=\"li\">\u60a8\u5e0c\u671b\u4ee3\u7406\u5546\u5728\u4ed6\u4eec\u6b63\u5728\u5904\u7406\u7684\u5217\u8868\u6216\u8bb0\u5f55\u53d1\u751f\u66f4\u6539\u65f6\u770b\u5230\u901a\u77e5\u5417\uff1f<\/li>\n<li class=\"li\">\u4f60\u60f3\u5728\u63a7\u5236\u53f0\u7684\u4fa7\u8fb9\u680f\u6216\u9875\u811a\u4e2d\u663e\u793a\u4efb\u4f55\u7b2c\u4e09\u65b9\u6570\u636e\u5417\uff1f<\/li>\n<\/ul>\n<\/div>\n<div class=\"fig fignone\">\u4e3a\u652f\u6301\u4ee3\u7406\u5b9a\u5236\u63a7\u5236\u53f0<img decoding=\"async\" class=\"image\" src=\"https:\/\/res.cloudinary.com\/hy4kyit2a\/image\/upload\/doc\/trailhead\/en-us187ead0bf0768bd9b400f7442fbe47bb.png\" alt=\"A screen shot of a console customized for support agents\" \/><\/div>\n<p 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70\uff05\u7684\u65f6\u95f4\u4ed6\u4eec\u662f\u5426\u5bf9\u5165\u7ad9\u90ae\u4ef6\u505a\u51fa\u56de\u5e94\uff1f\u4ed6\u4eec\u5728\u56de\u5e94\u5ba2\u6237\u4e4b\u524d\u662f\u5426\u641c\u7d22\u548c\u5ba1\u9605\u77e5\u8bc6\u5e93\u4e2d\u7684\u6587\u7ae0\uff1f\u4ed6\u4eec\u662f\u5426\u9700\u8981\u67e5\u770b\u6709\u5173\u5ba2\u6237\u7684\u5177\u4f53\u4fe1\u606f\uff0c\u65e0\u8bba\u6848\u4ef6\u662f\u901a\u8fc7\u7535\u5b50\u90ae\u4ef6\uff0c\u7f51\u7edc\uff0c\u5b9e\u65f6\u804a\u5929\u8fd8\u662f\u5176\u4ed6\u6e20\u9053\u5230\u8fbe\u7684\uff1f<\/p>\n<p>\u60a8\u53ef\u80fd\u4f1a\u60f3\uff0c\u201c\u8fd9\u4e2a\u6a21\u5757\u4e2d\u6709\u5f88\u591a\u95ee\u9898\u201d\uff0c\u4f46\u4e86\u89e3\u60a8\u7684\u652f\u6301\u56e2\u961f\u7684\u5de5\u4f5c\u65b9\u5f0f\u5c06\u5e2e\u52a9\u60a8\u6784\u5efa\u4e00\u4e2a\u63d0\u5347\u4ee3\u7406\u751f\u4ea7\u529b\u7684\u63a7\u5236\u53f0\u3002\u60a8\u53ef\u4ee5\u6839\u636e\u60a8\u7684\u7ec4\u7ec7\u9650\u5236\u5141\u8bb8\u6784\u5efa\u5c3d\u53ef\u80fd\u591a\u7684\u63a7\u5236\u53f0\uff0c\u4f46\u5982\u679c\u5b83\u4eec\u4e0e\u60a8\u7684\u652f\u6301\u56e2\u961f\u7684\u5de5\u4f5c\u6d41\u7a0b\u4e0d\u5339\u914d\uff0c\u90a3\u4e48\u4e16\u754c\u4e0a\u6240\u6709\u7684\u63a7\u5236\u53f0\u90fd\u4e0d\u4f1a\u63d0\u9ad8\u4ee3\u7406\u5546\u7684\u751f\u4ea7\u529b\u3002\u800c\u6211\u4eec\u5728\u8fd9\u91cc\u6240\u8bf4\u7684\u201c\u5de5\u4f5c\u6d41\u7a0b\u201d\u5e76\u4e0d\u662fSalesforce\u4e2d\u7684\u57fa\u4e8e\u65f6\u95f4\u7684\u5de5\u4f5c\u6d41\u7a0b\u6216\u8fc7\u7a0b\u81ea\u52a8\u5316\u529f\u80fd\u3002\u6211\u4eec\u6240\u8bf4\u7684\u5de5\u4f5c\u6d41\u7a0b\u662f\u6307\u4ee3\u7406\u4eba\u5982\u4f55\u6709\u6548\u5730\u5904\u7406\u6848\u4ef6\u3002<\/p>\n<p>\u4f8b\u5982\uff0c\u8ba9\u6211\u4eec\u6765\u770b\u4e00\u4e2a\u652f\u6301\u56e2\u961f\u7684\u60c5\u51b5\uff08\u53cc\u5173\u8bed\uff09\uff0c\u4e3b\u8981\u9605\u8bfb\u5e76\u56de\u5e94\u5ba2\u6237\u7535\u5b50\u90ae\u4ef6\u8f6c\u6362\u7684\u6848\u4f8b\u3002\u4ed6\u4eec\u7684\u5de5\u4f5c\u6d41\u7a0b\u5982\u4e0b\u6240\u793a\uff1a<\/p>\n<div class=\"p\">\n<div class=\"fig fignone\"><img decoding=\"async\" class=\"image\" src=\"https:\/\/res.cloudinary.com\/hy4kyit2a\/image\/upload\/doc\/trailhead\/en-usb4186eb94312e04704c0253b3ad0f903.png\" alt=\"A flow chart that shows reading incoming email, followed by a reply\" \/><\/div>\n<\/div>\n<div class=\"p\">\n<p>\u73b0\u5728\uff0c\u8ba9\u6211\u4eec\u770b\u770b\u5de5\u4f5c\u6d41\u7a0b\u5982\u4f55\u5bfb\u627e\u4e00\u4e2a\u652f\u6301\u56e2\u961f\u6765\u5ba1\u67e5\u77e5\u8bc6\u5e93\u4e2d\u7684\u6587\u7ae0\uff0c\u5e76\u9009\u62e9\u4e00\u4e2a\u7535\u5b50\u90ae\u4ef6\u6a21\u677f\uff0c\u7136\u540e\u518d\u56de\u590d\u5ba2\u6237\u7535\u5b50\u90ae\u4ef6\u4e2d\u7684\u6848\u4f8b\uff1a<\/p>\n<div class=\"fig fignone\"><img decoding=\"async\" class=\"image\" src=\"https:\/\/res.cloudinary.com\/hy4kyit2a\/image\/upload\/doc\/trailhead\/en-us6c78413606d0bc8fb33aca2c2e5a9f4f.png\" alt=\"A diagram that shows a workflow of reading and responding to imcoming email, then knowledge, followed by email template\" \/><\/div>\n<\/div>\n<p>\u6ce8\u610f\u5de5\u4f5c\u6d41\u7a0b\u770b\u8d77\u6765\u6709\u4e9b\u4e0d\u540c\u5417\uff1f\u8fd9\u610f\u5473\u7740\u6bcf\u4e2a\u5de5\u4f5c\u6d41\u7a0b\u7684\u63a7\u5236\u53f0\u5e94\u8be5\u770b\u8d77\u6765\u6709\u70b9\u4e0d\u540c\u3002\u6362\u53e5\u8bdd\u8bf4\uff0c\u5982\u679c\u60a8\u7684\u652f\u6301\u4ee3\u7406\u5f88\u5c11\u4f7f\u7528\u77e5\u8bc6\u5e93\u6216\u7535\u5b50\u90ae\u4ef6\u6a21\u677f\uff0c\u90a3\u4e48\u5c06\u8fd9\u4e9b\u529f\u80fd\u6dfb\u52a0\u5230\u63a7\u5236\u53f0\u5c06\u4e0d\u4f1a\u63d0\u9ad8\u751f\u4ea7\u529b\u3002\u4e8b\u5b9e\u4e0a\uff0c\u8fd9\u53ef\u80fd\u4f1a\u59a8\u788d\u751f\u4ea7\u529b\uff0c\u56e0\u4e3a\u4ee3\u7406\u5546\u5fc5\u987b\u76ef\u7740\u4e00\u4e2a\u6742\u4e71\u65e0\u7ae0\u7684\u529f\u80fd\u5c4f\u5e55\u3002<\/p>\n<p>\u4e3a\u4e86\u9632\u6b62\u4ee3\u7406\u63a7\u5236\u53f0\u51fa\u73b0\u5f88\u5c11\u4f7f\u7528\u7684\u529f\u80fd\uff0c\u6211\u4eec\u5efa\u8bae\u60a8\u9075\u5faa\u4ee5\u4e0b\u7b80\u5355\u6b65\u9aa4\uff1a<\/p>\n<ol class=\"ol enumList\">\n<li class=\"li\">\u786e\u5b9a\u60a8\u7684\u652f\u6301\u4ee3\u7406\u7684\u5de5\u4f5c\u6d41\u7a0b<\/li>\n<li class=\"li\">\u52fe\u753b\u51fa\u53ef\u89c6\u5316\u7684\u5de5\u4f5c\u6d41\u7a0b<\/li>\n<li class=\"li\">\u4f7f\u7528\u8fd9\u4e9b\u8349\u56fe\u6765\u521b\u5efa\u63a7\u5236\u53f0\u7684\u5e03\u5c40<\/li>\n<\/ol>\n<p class=\"p\">\u6b63\u5982\u60a8\u5728\u201c\u670d\u52a1\u4e91\u57fa\u7840\u77e5\u8bc6\u201d\u6a21\u5757\u4e2d\u770b\u5230\u7684\uff0c\u63a7\u5236\u53f0\u5e03\u5c40\u4fa7\u91cd\u4e8e\u9875\u9762\u5e03\u5c40\u3002\u9875\u9762\u5e03\u5c40\u5305\u62ec\u9ad8\u4eae\u9762\u677f\u548c\u81ea\u5b9a\u4e49\u63a7\u5236\u53f0\u7ec4\u4ef6\uff0c\u8ba9\u60a8\u53ef\u4ee5\u786e\u5b9a\u8bb0\u5f55\u5728\u63a7\u5236\u53f0\u4e2d\u7684\u663e\u793a\u65b9\u5f0f\u3002\u5728\u4e0b\u4e00\u4e2a\u7ec3\u4e60\u4e2d\uff0c\u6211\u4eec\u5c06\u5411\u63a7\u5236\u53f0\u7684\u9ad8\u4eae\u9762\u677f\u6dfb\u52a0\u5b57\u6bb5\u4ee5\u66f4\u6539\u63a7\u5236\u53f0\u5e03\u5c40\u5e76\u63d0\u5347\u4ee3\u7406\u751f\u4ea7\u529b\u3002<\/p>\n<div class=\"box message info\">\n<div class=\"inner\">\n<div class=\"bd\">\n<div class=\"media\">\n<div class=\"mediaBd\">\n<h4 class=\"mbs\">\u6ce8\u610f<\/h4>\n<p>\u5982\u679c\u60a8\u7684\u7ec4\u7ec7\u662f\u5728&#8217;15\u6625\u5b63\u4e4b\u524d\u521b\u5efa\u7684\uff0c\u60a8\u53ef\u80fd\u4f1a\u5728\u5b89\u88c5\u7a0b\u5e8f\u4e2d\u770b\u5230\u63a7\u5236\u53f0\u5e03\u5c40\u3002\u8fd9\u4e0d\u662f\u6211\u4eec\u5728\u8fd9\u91cc\u8ba8\u8bba\u7684\u3002 Salesforce\u63a7\u5236\u53f0\u6539\u8fdb\u5e76\u66f4\u6362\u4e86\u63a7\u5236\u53f0\u5e03\u5c40\u3002\u53ea\u662f\u5bf9\u63a7\u5236\u53f0\u5e03\u5c40\u8bf4\u4e0d\u3002<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"service_console_customize_plan_highlight\" class=\"topic nested0\" lang=\"en-us\" xml:lang=\"en-us\">\n<h2 id=\"Tdxn4tBK-heading6\" class=\"helpHead2\"><span id=\"topic-title\" class=\"ph\">\u6dfb\u52a0\u6709\u7528\u7684\u5b57\u6bb5\u6765\u7a81\u51fa\u663e\u793a\u9762\u677f<\/span><\/h2>\n<div class=\"body\">\n<div class=\"p\">\n<p>\u60a8\u53ef\u4ee5\u901a\u8fc7\u63a7\u5236\u53f0\u6765\u63d0\u9ad8\u4ee3\u7406\u7684\u751f\u4ea7\u529b\uff0c\u6700\u7b80\u5355\uff0c\u6700\u5177\u5f71\u54cd\u529b\u7684\u81ea\u5b9a\u4e49\u662f\u5c06\u4ed6\u4eec\u6700\u5e38\u7528\u7684\u5b57\u6bb5\u6dfb\u52a0\u5230\u9ad8\u4eae\u9762\u677f\u3002\u6b63\u5982\u60a8\u53ef\u80fd\u4eceService Cloud Basics\u6a21\u5757\u4e2d\u8bb0\u5f97\u7684\u90a3\u6837\uff0c\u7a81\u51fa\u663e\u793a\u9762\u677f\u53ef\u5e2e\u52a9\u4ee3\u7406\u4e00\u773c\u770b\u5230\u5173\u952e\u4fe1\u606f\uff0c\u800c\u65e0\u9700\u79bb\u5f00\u5f53\u524d\u9875\u9762\u6216\u6316\u6398\u5176\u4ed6\u9875\u9762\u3002<\/p>\n<div class=\"fig fignone\"><img decoding=\"async\" class=\"image\" src=\"https:\/\/res.cloudinary.com\/hy4kyit2a\/image\/upload\/doc\/trailhead\/en-us6c77b4ff5b1934cf34ff1b68ac2af445.png\" alt=\"A screen shot highlighting a highlights panel in a console\" \/><\/div>\n<\/div>\n<p class=\"p\">\u5982\u679c\u5b9a\u5236\u6b63\u786e\uff0c\u9ad8\u4eae\u9762\u677f\u4f1a\u63d0\u9ad8\u5ea7\u5e2d\u7684\u5de5\u4f5c\u6548\u7387\uff0c\u56e0\u4e3a\u6ca1\u6709\u4eba\u9700\u8981\u641c\u7d22\u6216\u6eda\u52a8\u4ee5\u67e5\u627e\u9700\u8981\u4e86\u89e3\u548c\u5173\u95ed\u6848\u4f8b\u7684\u5b57\u6bb5\u3002\u8981\u505a\u5230\u8fd9\u4e00\u70b9\uff0c\u6211\u4eec\u9996\u5148\u5047\u5b9a\u60a8\u5df2\u7ecf\u548c\u60a8\u7684\u652f\u6301\u56e2\u961f\u804a\u5929\uff0c\u5e76\u4e86\u89e3\u5230\u4ed6\u4eec\u7684\u5de5\u4f5c\u6d41\u7a0b\u4f9d\u8d56\u4e8e\u4ee5\u8fd9\u79cd\u987a\u5e8f\u6d4f\u89c8\u8fd9\u4e9b\u6848\u4f8b\u5b57\u6bb5\uff1a<\/p>\n<ol class=\"ol enumList\">\n<li class=\"li\">Priority<\/li>\n<li class=\"li\">Status<\/li>\n<li class=\"li\">Case Origin<\/li>\n<li class=\"li\">Case Owner<\/li>\n<li class=\"li\">Subject<\/li>\n<li class=\"li\">Description<\/li>\n<li class=\"li\">Contact Name<\/li>\n<li class=\"li\">Contact Email<\/li>\n<li class=\"li\">Contact Phone<\/li>\n<li class=\"li\">Account Name<\/li>\n<\/ol>\n<div class=\"p\">\n<p>\u8ba9\u6211\u4eec\u5c06\u8fd9\u4e9b\u5b57\u6bb5\u6dfb\u52a0\u5230\u6848\u4f8b\u7684\u7a81\u51fa\u663e\u793a\u9762\u677f\u4e2d\uff0c\u5e76\u6309\u4f18\u5148\u987a\u5e8f\u6392\u5217\u5b83\u4eec\uff0c\u4f7f\u5176\u770b\u8d77\u6765\u50cf\u8fd9\u6837\uff1a<\/p>\n<div class=\"fig fignone\"><img decoding=\"async\" class=\"image\" src=\"https:\/\/res.cloudinary.com\/hy4kyit2a\/image\/upload\/doc\/trailhead\/en-usdeb64f2eaf16727daf10ff86c7c192bc.png\" alt=\"A screen shot of the highlights panel on case page layouts\" \/><\/div>\n<\/div>\n<div class=\"p\">\n<ol class=\"ol enumList\">\n<li class=\"li\">\u4ece\u5b89\u88c5\u7a0b\u5e8f\u4e2d\u5355\u51fb<span class=\"ph menucascade\"><strong class=\"ph uicontrol\">Customize<\/strong>\u00a0|\u00a0<strong class=\"ph uicontrol\">Cases<\/strong>\u00a0|\u00a0<strong class=\"ph uicontrol\">Page Layouts<\/strong><\/span>.<\/li>\n<li class=\"li\">\u70b9\u51fb\u6848\u4f8b\u5e03\u5c40\u65c1\u8fb9\u7684<strong class=\"ph uicontrol\">Edit<\/strong><\/li>\n<li class=\"li\">\u70b9\u51fb\u9ad8\u4eae\u9762\u677f\u56fe\u6807\u3002\n<div class=\"fig fignone\"><img decoding=\"async\" class=\"image\" src=\"https:\/\/res.cloudinary.com\/hy4kyit2a\/image\/upload\/doc\/trailhead\/en-us30b2af33f0a9ffa9c93ea38922d2dc87.png\" alt=\"A screen shot of a highlights panel for cases in setup\" \/><\/div>\n<\/li>\n<li class=\"li\">\u66f4\u6539\u6848\u4f8b\u9ad8\u4eae\u5ea6\u9762\u677f\u4e0a\u7684\u9ed8\u8ba4\u5b57\u6bb5\uff0c\u4ee5\u5305\u542b\u60a8\u7684\u652f\u6301\u5c0f\u7ec4\u8bf7\u6c42\u7684\u5b57\u6bb5\u3002\n<p class=\"p\">\u60a8\u53ef\u80fd\u4f1a\u6ce8\u610f\u5230\u67d0\u4e9b\u8bf7\u6c42\u7684\u5b57\u6bb5\u5df2\u7ecf\u5728\u9ad8\u4eae\u9762\u677f\u4e0a\u3002\u5728\u79fb\u52a8\u5b83\u4eec\u4e4b\u524d\uff0c\u5fc5\u987b\u901a\u8fc7\u5728\u4e0b\u62c9\u5217\u8868\u4e2d\u9009\u62e9\u201c\u65e0\u201d\u6765\u5220\u9664\u5b83\u4eec\u3002<\/p>\n<div class=\"fig fignone\"><img decoding=\"async\" class=\"image\" src=\"https:\/\/res.cloudinary.com\/hy4kyit2a\/image\/upload\/doc\/trailhead\/en-us67766bf5174f59582a00ff6d5d3369b5.png\" alt=\"A screen shot of the highlights panel overlay in which to choose fields\" \/><\/div>\n<\/li>\n<li class=\"li\">\u70b9\u51fb<strong class=\"ph uicontrol\">OK<\/strong>\uff0c\u7136\u540e\u70b9\u51fb<strong class=\"ph uicontrol\">Save<\/strong>.<\/li>\n<li class=\"li\">\u5355\u51fb\u5168\u5c40\u6807\u9898\u4e0b\u7684\u8fd4\u56de\u5230\u793a\u4f8b\u63a7\u5236\u53f0\uff0c\u6216\u901a\u8fc7\u4ece\u5e94\u7528\u7a0b\u5e8f\u9009\u62e9\u5668\u4e2d\u9009\u62e9\u5b83\u8fd4\u56de\u5230\u60a8\u7684\u793a\u4f8b\u63a7\u5236\u53f0\u3002<\/li>\n<li class=\"li\">\u4ece\u5bfc\u822a\u9009\u9879\u5361\u4e2d\u5355\u51fb\u6848\u4f8b\uff0c\u6216\u8005\u5982\u679c\u6848\u4f8b\u5217\u8868\u81ea\u52a8\u51fa\u73b0\uff0c\u8bf7\u9009\u62e9\u6848\u4f8b\uff0c\u56e0\u4e3a\u8fd9\u662f\u60a8\u5728\u63a7\u5236\u53f0\u4e2d\u67e5\u770b\u7684\u6700\u540e\u4e00\u4ef6\u4e8b\u60c5\u3002<br \/>\n\u73b0\u5728\uff0c\u66f4\u65b0\u540e\u7684\u7a81\u51fa\u663e\u793a\u9762\u677f\u5c06\u663e\u793a\u60a8\u7684\u652f\u6301\u56e2\u961f\u8bf7\u6c42\u7684\u5b57\u6bb5\u3002\u8fd9\u53ef\u4ee5\u786e\u4fdd\u63d0\u9ad8\u751f\u4ea7\u529b\uff0c\u56e0\u4e3a\u5b83\u4e0e\u4ee3\u7406\u5546\u7684\u5de5\u4f5c\u6d41\u7a0b\u76f8\u5339\u914d\uff0c\u5e76\u4e14\u4e0d\u518d\u9700\u8981\u5bfb\u627e\u6709\u5173\u6848\u4f8b\u7684\u6700\u6709\u7528\u4fe1\u606f\u3002<\/p>\n<div class=\"p\">\n<div class=\"fig fignone\"><img decoding=\"async\" class=\"image\" src=\"https:\/\/res.cloudinary.com\/hy4kyit2a\/image\/upload\/doc\/trailhead\/en-usf3359a98e4e18c5933cc2fd4d029b5fe.png\" alt=\"A screen shot of agent requested fields on highlights panels\" \/><\/div>\n<\/div>\n<\/li>\n<\/ol>\n<\/div>\n<div class=\"box message confirm\">\n<div class=\"inner\">\n<div class=\"bd\">\n<div class=\"media\">\n<div class=\"mediaBd\">\n<h4 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