{"id":1049,"date":"2018-02-14T20:43:27","date_gmt":"2018-02-14T12:43:27","guid":{"rendered":"http:\/\/www.ponybai.com\/?p=1049"},"modified":"2018-02-14T20:43:27","modified_gmt":"2018-02-14T12:43:27","slug":"service-cloud%e5%9f%ba%e7%a1%80%ef%bc%884%ef%bc%89%e6%8e%a7%e5%88%b6%e5%8f%b0","status":"publish","type":"post","link":"http:\/\/www.ponybai.com\/?p=1049","title":{"rendered":"Service Cloud\u57fa\u7840\uff084\uff09\u63a7\u5236\u53f0"},"content":{"rendered":"<div class=\"nested0\">\n<h2 id=\"Tdxn4tBK-heading1\" class=\"helpHead2\">\u5b66\u4e60\u76ee\u6807<\/h2>\n<div class=\"body\">\n<div id=\"p2\" class=\"p\">\n<p>\u5b8c\u6210\u672c\u5355\u5143\u540e\uff0c\u60a8\u5c06\u80fd\u591f\uff1a<\/p>\n<ul class=\"ul bulletList\">\n<li class=\"li\">\u63cf\u8ff0\u670d\u52a1\u7684\u63a7\u5236\u53f0\u3002<\/li>\n<li class=\"li\">\u4e86\u89e3\u57fa\u4e8e\u6807\u7b7e\u7684\u5bfc\u822a\u3002<\/li>\n<li class=\"li\">\u67e5\u770b\u4e00\u4e2a\u5f00\u7bb1\u5373\u7528\u7684\u63a7\u5236\u53f0\u3002<\/li>\n<li class=\"li\">\u8003\u8651\u521b\u5efa\u81ea\u5b9a\u4e49\u63a7\u5236\u53f0\u7ec4\u4ef6\u3002<\/li>\n<li class=\"li\">\u4e86\u89e3\u9ad8\u7ea7\u63a7\u5236\u53f0\u529f\u80fd\u3002<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"service_basics_configure_console_intro\" class=\"topic nested0\" lang=\"en-us\" xml:lang=\"en-us\">\n<h2 id=\"Tdxn4tBK-heading2\" class=\"helpHead2\"><span id=\"topic-title\" class=\"ph\">Salesforce\u63a7\u5236\u53f0\u7b80\u4ecb<\/span><\/h2>\n<div class=\"body\">\n<p>\u63a7\u5236\u53f0\u662fSalesforce\u7684\u6240\u6709\u670d\u52a1\u529f\u80fd\u96c6\u4e2d\u5728\u4e00\u8d77\u7684\u5730\u65b9\u3002\u8be5\u63a7\u5236\u53f0\u4e3a\u4ee3\u7406\u5546\u63d0\u4f9b\u7edf\u4e00\u7684\u5e2e\u52a9\u53f0\u4f53\u9a8c\u3002\u5b83\u4e3a\u60a8\u7684\u56e2\u961f\u63d0\u4f9b\u4e86\u6bcf\u4e2a\u5ba2\u6237\u7684\u5168\u65b9\u4f4d\u89c6\u56fe\u4ee5\u53ca\u5ba2\u6237\u5728\u60a8\u7684\u652f\u6301\u8fc7\u7a0b\u4e2d\u7684\u4f4d\u7f6e\u3002\u5c06\u63a7\u5236\u53f0\u60f3\u8c61\u6210\u53ef\u4ee5\u653e\u5927\u548c\u7f29\u5c0f\u5ba2\u6237\u7684\u76f8\u673a\u955c\u5934\u3002\u5f53\u4ee3\u7406\u5546\u5728\u63a7\u5236\u53f0\u4e2d\u67e5\u770b\u6848\u4f8b\u65f6\uff0c\u4ed6\u4eec\u53ef\u4ee5\u5feb\u901f\u653e\u5927\u4e0e\u5ba2\u6237\u5e10\u6237\uff0c\u8054\u7cfb\u4eba\uff0c\u4ea7\u54c1\u7b49\u6709\u5173\u7684\u6240\u6709\u7ec6\u8282\uff0c\u6216\u8005\u4e13\u6ce8\u4e8e\u4e00\u4e2a\u5927\u7ec6\u8282\uff1a\u5ba2\u6237\u7684\u95ee\u9898\u6216\u53cd\u9988\u3002<\/p>\n<p>\u63a7\u5236\u53f0\u662f\u4e00\u79cd\u4e13\u4e3a\u63d0\u9ad8\u901f\u5ea6\u800c\u8bbe\u8ba1\u7684Salesforce\u5e94\u7528\u7a0b\u5e8f\u3002\u60a8\u53ef\u4ee5\u6839\u636e\u9700\u8981\u521b\u5efa\u5c3d\u53ef\u80fd\u591a\u7684\u63a7\u5236\u53f0\u5e94\u7528\u7a0b\u5e8f\uff0c\u53ea\u8981\u60a8\u4e0d\u8d85\u51fa\u7ec4\u7ec7\u7684\u81ea\u5b9a\u4e49\u5e94\u7528\u7a0b\u5e8f\u9650\u5236\u5373\u53ef\u3002\u5c31\u50cfSalesforce\u4e2d\u7684\u5176\u4ed6\u5e94\u7528\u7a0b\u5e8f\u4e00\u6837\uff0c\u60a8\u53ef\u4ee5\u4eceApp\u83dc\u5355\u8bbf\u95ee\u5b83\u3002\u4e0eSalesforce\u4e2d\u7684\u5176\u4ed6\u5e94\u7528\u7a0b\u5e8f\u4e0d\u540c\uff0c\u63a7\u5236\u53f0\u4f7f\u7528\u57fa\u4e8e\u9009\u9879\u5361\u7684\u5bfc\u822a\u548c\u7c7b\u4f3c\u4eea\u8868\u677f\u7684\u754c\u9762\u3002\u9009\u9879\u5361\u53ef\u5e2e\u52a9\u4ee3\u7406\u8f7b\u677e\u5730\u5728\u4e00\u4e2a\u5c4f\u5e55\u4e0a\u67e5\u770b\u6240\u9700\u7684\u6240\u6709\u4fe1\u606f\uff0c\u800c\u4e0d\u4f1a\u4e22\u5931\u4e0a\u4e0b\u6587\uff0c\u800c\u4eea\u8868\u677f\u754c\u9762\u53ef\u5e2e\u52a9\u4ee3\u7406\u786e\u5b9a\u4ed6\u4eec\u9700\u8981\u7684\u5185\u5bb9\uff0c\u4ee5\u4fbf\u4ed6\u4eec\u80fd\u591f\u7acb\u5373\u5b8c\u6210\u4efb\u52a1\u3002\u8ba9\u6211\u4eec\u770b\u770b\u4e00\u4e2a\u63a7\u5236\u53f0\u5e94\u7528\u7a0b\u5e8f\u3002<\/p>\n<div class=\"p\">\n<div class=\"fig fignone\"><img decoding=\"async\" class=\"image\" src=\"https:\/\/res.cloudinary.com\/hy4kyit2a\/image\/upload\/doc\/trailhead\/en-usd947659b8ef45bf448d17db0478a88c8.png\" alt=\"A screen shot of the console with callouts to areas on the screen.\" \/><\/div>\n<\/div>\n<ol class=\"ol enumList\">\n<li class=\"li\">\u4ece\u5bfc\u822a\u9009\u9879\u5361\u4e2d\u9009\u62e9\u5bf9\u8c61\u548c\u8bb0\u5f55\u3002<\/li>\n<li class=\"li\">\u8bb0\u5f55\u663e\u793a\u5728\u5217\u8868\u4e2d\uff0c\u60a8\u53ef\u4ee5\u5c06\u5176\u56fa\u5b9a\u5728\u5c4f\u5e55\u9876\u90e8\u7684\u5de6\u4fa7\u3002<\/li>\n<li class=\"li\">\u6240\u9009\u8bb0\u5f55\u663e\u793a\u4e3a\u4e3b\u9009\u9879\u5361\uff0c\u9009\u9879\u5361\u53ef\u8ba9\u60a8\u4e00\u6b21\u5904\u7406\u591a\u4e2a\u9879\u76ee\u3002<\/li>\n<li class=\"li\">\u7a81\u51fa\u663e\u793a\u9762\u677f\u663e\u793a\u4e0e\u8bb0\u5f55\u76f8\u5173\u7684\u91cd\u8981\u4fe1\u606f\u3002<\/li>\n<li class=\"li\">\u4e0e\u8bb0\u5f55\u76f8\u5173\u7684\u9879\u76ee\u663e\u793a\u4e3a\u5b50\u6807\u7b7e\uff0c\u5b50\u6807\u7b7e\u53ef\u8ba9\u60a8\u5feb\u901f\u5207\u6362\u76f8\u5173\u4fe1\u606f\u800c\u4e0d\u4f1a\u4e22\u5931\u4e0a\u4e0b\u6587\u3002<\/li>\n<li class=\"li\">\u5728Feed\u6216\u8be6\u7ec6\u4fe1\u606f\u533a\u57df\u67e5\u770b\u5185\u5bb9\u5e76\u4e0e\u5176\u4e92\u52a8\u3002<\/li>\n<li class=\"li\">\u8bbf\u95ee\u4fa7\u8fb9\u680f\u548c\u9875\u811a\u4e2d\u7684\u81ea\u5b9a\u4e49\u7ec4\u4ef6\u6570\u636e\u3002<\/li>\n<\/ol>\n<p class=\"p\">\u8ba9\u6211\u4eec\u770b\u770b\u63a7\u5236\u53f0\u7684\u884c\u52a8\u3002<iframe class=\"doc_embedded_video\" src=\"https:\/\/play.vidyard.com\/47c2vGstNeZzqY18ELtkxQ\" width=\"640\" height=\"360\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\" data-mce-fragment=\"1\"><\/iframe><\/p>\n<p class=\"p\">\u73b0\u5728\u4f60\u5df2\u7ecf\u770b\u5230\u4e86\u63a7\u5236\u53f0\uff0c\u8ba9\u6211\u4eec\u6765\u7ed9\u4f60\u8bbf\u95ee\u5b83\u3002\u6211\u4eec\u8fd8\u5c06\u68c0\u67e5\u63a7\u5236\u53f0\u914d\u7f6e\u7684\u7b80\u5355\u7a0b\u5ea6\u3002\u4e3a\u4e86\u8ba9\u751f\u6d3b\u66f4\u8f7b\u677e\uff0c\u5728\u83b7\u5f97Service Cloud User\u8bb8\u53ef\u8bc1\uff08Developer Edition\u4e2d\u514d\u8d39\u63d0\u4f9b\uff09\u540e\uff0cSalesforce\u4f1a\u4e3a\u60a8\u63d0\u4f9b\u4e00\u4e2a\u793a\u4f8b\u63a7\u5236\u53f0\u4f9b\u60a8\u968f\u65f6\u67e5\u770b\u3002<\/p>\n<p class=\"p\">\u8981\u8be6\u7ec6\u4e86\u89e3\u5982\u4f55\u8bbe\u7f6e\u63a7\u5236\u53f0\u5e94\u7528\u7a0b\u5e8f\uff0c\u8bf7\u67e5\u770b\u6b64\u89c6\u9891\u3002<iframe class=\"doc_embedded_video\" src=\"https:\/\/play.vidyard.com\/Ki1BhOiiQAbhWmFg-x4uiQ\" width=\"640\" height=\"360\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\" data-mce-fragment=\"1\"><\/iframe><\/p>\n<div class=\"box message info\">\n<div class=\"inner\">\n<div class=\"bd\">\n<div class=\"media\">\n<p>&nbsp;<\/p>\n<div class=\"mediaBd\">\n<h4 class=\"mbs\">\u6ce8\u610f<\/h4>\n<p>\u793a\u4f8b\u63a7\u5236\u53f0Salesforce\u4f7f\u60a8\u770b\u8d77\u6765\u4e0e\u4e0a\u9762\u6240\u770b\u5230\u7684\u6709\u6240\u4e0d\u540c\u3002\u90a3\u662f\u56e0\u4e3a\u6211\u4eec\u60f3\u544a\u8bc9\u4f60\u4e00\u4e2a\u63a7\u5236\u53f0\u5728\u4f60\u81ea\u5b9a\u4e49\u540e\u53ef\u4ee5\u770b\u8d77\u6765\u591a\u4e48\u7684\u68d2\u3002\u4e00\u65e6\u60a8\u4e86\u89e3\u4e86\u63a7\u5236\u53f0\uff0c\u5c31\u53ef\u4ee5\u5bf9\u5176\u8fdb\u884c\u81ea\u5b9a\u4e49\uff0c\u4f7f\u5176\u770b\u8d77\u6765\u50cf\u60a8\u5728\u672c\u7b80\u4ecb\u4e2d\u770b\u5230\u7684\u90a3\u6837\u3002<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"service_basics_configure_console_add_user_license\" class=\"topic nested0\" lang=\"en-us\" xml:lang=\"en-us\">\n<p>&nbsp;<\/p>\n<h2 id=\"Tdxn4tBK-heading3\" class=\"helpHead2\"><span id=\"topic-title\" class=\"ph\">\u5c06Service Cloud\u7528\u6237\u8bb8\u53ef\u8bc1\u6dfb\u52a0\u5230\u7528\u6237<\/span><\/h2>\n<div class=\"body\">\n<p class=\"p\">\u5728\u60a8\u6216\u4ee3\u7406\u53ef\u4ee5\u8bbf\u95ee\u63a7\u5236\u53f0\u5e94\u7528\u7a0b\u5e8f\u4e4b\u524d\uff0c\u60a8\u9700\u8981\u5177\u6709Service Cloud User\u8bb8\u53ef\u3002\u5206\u914d\u5f88\u7b80\u5355\uff0c\u6211\u4eec\u73b0\u5728\u5c06\u5b83\u5206\u914d\u7ed9\u4f60\u3002<\/p>\n<ol class=\"ol enumList\">\n<li class=\"li\">\u4ece\u8bbe\u7f6e\u4e2d\uff0c\u5728\u5feb\u901f\u67e5\u627e\u6846\u4e2d\u8f93\u5165\u7528\u6237\uff0c\u7136\u540e\u9009\u62e9<strong class=\"ph uicontrol\">Users<\/strong>.<\/li>\n<li class=\"li\">\u70b9\u51fb\u60a8\u7684\u59d3\u540d\u65c1\u8fb9\u7684<strong class=\"ph uicontrol\">Edit<\/strong>\u3002<\/li>\n<li class=\"li\">\u9009\u62e9<span class=\"keyword parmname\">Service Cloud User<\/span>.\n<div class=\"fig fignone\"><img decoding=\"async\" class=\"image\" src=\"https:\/\/res.cloudinary.com\/hy4kyit2a\/image\/upload\/doc\/trailhead\/en-usc088a219752c9fb756ac11a8e4a7e8a7.png\" alt=\"A screen shot of the user edit page with the Service Cloud User license checked.\" \/><\/div>\n<\/li>\n<li class=\"li\">\u70b9\u51fb <strong class=\"ph uicontrol\">Save<\/strong>.\n<p class=\"p\">\u73b0\u5728\uff0c\u8ba9\u6211\u4eec\u770b\u770b\u793a\u4f8b\u63a7\u5236\u53f0\u3002<\/p>\n<\/li>\n<li class=\"li\">\u4ece\u5b89\u88c5\u7a0b\u5e8f\u4e2d\uff0c\u5355\u51fb <span class=\"ph menucascade\"><strong class=\"ph uicontrol\">Create<\/strong>\u00a0|\u00a0<strong class=\"ph uicontrol\">Apps<\/strong><\/span>,\u00a0\u7136\u540e\u5728Sample Console\u65c1\u8fb9<strong class=\"ph uicontrol\">Edit<\/strong>.\n<div class=\"fig fignone\"><img decoding=\"async\" class=\"image\" src=\"https:\/\/res.cloudinary.com\/hy4kyit2a\/image\/upload\/doc\/trailhead\/en-us608330b39cc10225e4ac5dea6b4cfe97.png\" alt=\"A screen shot of the Apps page in setup.\" \/><\/div>\n<\/li>\n<li class=\"li\"><span class=\"keyword parmname\">\u5728\u5206\u914dProfiles\uff0c\u70b9\u51fb\u4e2a\u4eba\u8d44\u6599\u65c1\u8fb9\u7684\u53ef\u89c1\uff0c\u7136\u540e\u70b9\u51fb<\/span><strong class=\"ph uicontrol\">Save<\/strong>.\n<div class=\"fig fignone\"><img decoding=\"async\" class=\"image\" src=\"https:\/\/res.cloudinary.com\/hy4kyit2a\/image\/upload\/doc\/trailhead\/en-us5254a6c6d105a2f3233712b2eeeffe89.png\" alt=\"A screen shot of the Assign to Profiles field on a console edit page.\" \/><\/div>\n<p class=\"p\">\u800c\u5df2\uff01\u73b0\u5728\u60a8\u5df2\u51c6\u5907\u597d\u770b\u770b\u793a\u4f8b\u63a7\u5236\u53f0\u3002<\/p>\n<\/li>\n<li class=\"li\">\u4eceApp\u83dc\u5355\u4e2d\u9009\u62e9Sample Console\u3002\n<div class=\"fig fignone\"><img decoding=\"async\" class=\"image\" src=\"https:\/\/res.cloudinary.com\/hy4kyit2a\/image\/upload\/doc\/trailhead\/en-us5b0a22febae970a781541439e0554349.png\" alt=\"A console with Sample Console shown from the App menu.\" \/><\/div>\n<div class=\"p\">\n<p>\u793a\u4f8b\u63a7\u5236\u53f0\u51fa\u73b0\u3002<\/p>\n<div class=\"fig fignone\"><img decoding=\"async\" class=\"image\" src=\"https:\/\/res.cloudinary.com\/hy4kyit2a\/image\/upload\/doc\/trailhead\/en-usf4e4e0e1accea0e8dd9a54cad5f9bca9.png\" alt=\"A screen shot of the sample console.\" \/><\/div>\n<\/div>\n<\/li>\n<\/ol>\n<\/div>\n<\/div>\n<div id=\"service_basics_configure_console_customize_highlights_panel\" class=\"topic nested0\" lang=\"en-us\" xml:lang=\"en-us\">\n<p>&nbsp;<\/p>\n<h2 id=\"Tdxn4tBK-heading4\" class=\"helpHead2\"><span id=\"topic-title\" class=\"ph\">\u81ea\u5b9a\u4e49\u4eae\u70b9\u9762\u677f<\/span><\/h2>\n<div class=\"body\">\n<div class=\"p\">\n<p>\u7a81\u51fa\u663e\u793a\u9762\u677f\u53ef\u5e2e\u52a9\u5ea7\u5e2d\u5728\u63a7\u5236\u53f0\u4e2d\u67e5\u770b\u5173\u952e\u4fe1\u606f\u3002\u60a8\u53ef\u4ee5\u8f7b\u677e\u5730\u5728\u9875\u9762\u5e03\u5c40\u4e0a\u5bf9\u5176\u8fdb\u884c\u81ea\u5b9a\u4e49\uff0c\u4ee5\u4fbf\u60a8\u7684\u670d\u52a1\u56e2\u961f\u80fd\u591f\u7cbe\u786e\u5730\u627e\u5230\u6240\u9700\u7684\u5185\u5bb9\u3002<\/p>\n<div class=\"fig fignone\"><img decoding=\"async\" class=\"image\" src=\"https:\/\/res.cloudinary.com\/hy4kyit2a\/image\/upload\/doc\/trailhead\/en-us6c77b4ff5b1934cf34ff1b68ac2af445.png\" alt=\"A screen shot of the console with the highlights panel highlighted.\" \/><\/div>\n<\/div>\n<p class=\"p\">\u8ba9\u6211\u4eec\u66f4\u6539\u6848\u4f8b\u7684\u7a81\u51fa\u663e\u793a\u9762\u677f\u4e0a\u7684\u5b57\u6bb5\u3002<\/p>\n<ol class=\"ol enumList\">\n<li class=\"li\">\u4ece\u5b89\u88c5\u7a0b\u5e8f\u4e2d\u5355\u51fb<span class=\"ph menucascade\"><strong class=\"ph uicontrol\">Customize<\/strong>\u00a0|\u00a0<strong class=\"ph uicontrol\">Cases<\/strong>\u00a0|\u00a0<strong class=\"ph uicontrol\">Page Layouts<\/strong><\/span>.<\/li>\n<li class=\"li\">\u70b9\u51fb\u6848\u4f8b\u5e03\u5c40\u65c1\u8fb9\u7684<strong class=\"ph uicontrol\">Edit<\/strong><\/li>\n<li class=\"li\">\u70b9\u51fb\u9ad8\u4eae\u9762\u677f\u56fe\u6807\u3002\n<div class=\"fig fignone\"><img decoding=\"async\" class=\"image\" src=\"https:\/\/res.cloudinary.com\/hy4kyit2a\/image\/upload\/doc\/trailhead\/en-us30b2af33f0a9ffa9c93ea38922d2dc87.png\" alt=\"A screen shot of the case page layout with the highlights panel section.\" \/><\/div>\n<\/li>\n<li class=\"li\">\u6dfb\u52a0\u8054\u7cfb\u4eba\u7535\u5b50\u90ae\u4ef6\u548c\u6848\u4f8b\u6765\u6e90\u5b57\u6bb5\uff0c\u7136\u540e\u5355\u51fb<strong class=\"ph uicontrol\">OK<\/strong>.\n<div class=\"fig fignone\"><img decoding=\"async\" class=\"image\" src=\"https:\/\/res.cloudinary.com\/hy4kyit2a\/image\/upload\/doc\/trailhead\/en-usf060a0205e41442508e17f25cc072996.png\" alt=\"A screen shot of the higlights panel field page.\" \/><\/div>\n<\/li>\n<li class=\"li\">\u70b9\u51fb <strong class=\"ph uicontrol\">Save<\/strong>.\n<p class=\"p\">\u8ba9\u6211\u4eec\u770b\u770b\u63a7\u5236\u53f0\u4e2d\u9ad8\u4eae\u9762\u677f\u4e0a\u7684\u65b0\u5b57\u6bb5\u3002<\/p>\n<\/li>\n<li class=\"li\">\u4eceApp\u83dc\u5355\u4e2d\u9009\u62e9Sample Console\u3002<\/li>\n<li class=\"li\">\u9009\u62e9\u4e00\u4e2acase.\n<div class=\"p\">\n<p>\u6211\u4eec\u6dfb\u52a0\u7684\u5b57\u6bb5\u663e\u793a\u5728\u9876\u90e8\u3002<\/p>\n<div class=\"fig fignone\"><img decoding=\"async\" class=\"image\" src=\"https:\/\/res.cloudinary.com\/hy4kyit2a\/image\/upload\/doc\/trailhead\/en-us2dc1abd454ca2c0362395afab10101a0.png\" alt=\"The highlights panel with new fields on a case in the console.\" \/><\/div>\n<\/div>\n<\/li>\n<\/ol>\n<\/div>\n<\/div>\n<div id=\"service_basics_configure_console_choose_nav_tab_items\" class=\"topic nested0\" lang=\"en-us\" xml:lang=\"en-us\">\n<p>&nbsp;<\/p>\n<h2 id=\"Tdxn4tBK-heading5\" class=\"helpHead2\"><span id=\"topic-title\" class=\"ph\">\u9009\u62e9\u5bfc\u822a\u9009\u9879\u5361\u9879\u76ee<\/span><\/h2>\n<div class=\"body\">\n<div class=\"p\">\n<p>\u5bfc\u822a\u9009\u9879\u5361\u662f\u4ee3\u7406\u5728\u63a7\u5236\u53f0\u4e2d\u9009\u62e9\u8bb0\u5f55\u548c\u5217\u8868\u7684\u4f4d\u7f6e\u3002\u4ece\u90a3\u91cc\uff0c\u4ee3\u7406\u53ef\u4ee5\u9009\u62e9\u60a8\u51b3\u5b9a\u6dfb\u52a0\u5230\u63a7\u5236\u53f0\u5e94\u7528\u7a0b\u5e8f\u7684\u6848\u4f8b\uff0c\u5e10\u6237\uff0c\u8054\u7cfb\u4eba\uff0c\u81ea\u5b9a\u4e49\u5bf9\u8c61\u6216\u4efb\u4f55\u5176\u4ed6\u5bf9\u8c61\u3002<\/p>\n<div class=\"fig fignone\"><img decoding=\"async\" class=\"image\" src=\"https:\/\/res.cloudinary.com\/hy4kyit2a\/image\/upload\/doc\/trailhead\/en-usd122de16e424d5b5e4773b9ed55579ed.png\" alt=\"A screen shot of a console with the navigation tab highlighted.\" \/><\/div>\n<\/div>\n<p class=\"p\">\u8ba9\u6211\u4eec\u770b\u770b\u4e3a\u60a8\u7684\u56e2\u961f\u66f4\u65b0\u5bfc\u822a\u9009\u9879\u5361\u9879\u76ee\u7684\u901f\u5ea6\u3002<\/p>\n<ol class=\"ol enumList\">\n<li class=\"li\">\u4ece\u5b89\u88c5\u7a0b\u5e8f\u4e2d\uff0c\u5355\u51fb<span class=\"ph menucascade\"><strong class=\"ph uicontrol\">Create<\/strong>\u00a0|\u00a0<strong class=\"ph uicontrol\">Apps<\/strong>\u00a0|\u00a0<strong class=\"ph uicontrol\">Edit<\/strong><\/span>\u65c1\u8fb9\u8fdb\u884c\u7f16\u8f91\u3002\n<div class=\"fig fignone\"><img decoding=\"async\" class=\"image\" src=\"https:\/\/res.cloudinary.com\/hy4kyit2a\/image\/upload\/doc\/trailhead\/en-us608330b39cc10225e4ac5dea6b4cfe97.png\" alt=\"A screen shot of the Apps page in setup.\" \/><\/div>\n<\/li>\n<li class=\"li\">\u5728\u9009\u62e9\u5bfc\u822a\u9009\u9879\u5361\u9879\u76ee\u4e2d\uff0c\u5220\u9664\u6f5c\u5728\u5ba2\u6237\u548c\u673a\u4f1a\uff0c\u56e0\u4e3a\u5ba2\u6237\u652f\u6301\u4e0d\u9700\u8981\u5b83\u4eec\u3002\n<div class=\"fig fignone\"><img decoding=\"async\" class=\"image\" src=\"https:\/\/res.cloudinary.com\/hy4kyit2a\/image\/upload\/doc\/trailhead\/en-usd5b104630433ce0259a8e0648cfe4d53.png\" alt=\"A screen shot of the Choose Navigation Tab Items on a console edit page.\" \/><\/div>\n<p class=\"p\">\u5728\u6b64\u9875\u9762\u4e0a\uff0c\u60a8\u53ef\u4ee5\u66f4\u6539\u5404\u79cd\u63a7\u5236\u53f0\u8bbe\u7f6e\uff0c\u5982\u9875\u7709\u548c\u9875\u811a\u989c\u8272\uff0c\u5217\u8868\u63a8\u9001\u901a\u77e5\uff0c\u952e\u76d8\u5feb\u6377\u952e\u7b49\u7b49\u3002<\/p>\n<\/li>\n<li class=\"li\">\u70b9\u51fb <strong class=\"ph uicontrol\">Save<\/strong>.\n<p class=\"p\">\u8ba9\u6211\u4eec\u770b\u770b\u63a7\u5236\u53f0\u4e2d\u66f4\u65b0\u7684\u5bfc\u822a\u6807\u7b7e\u3002<\/p>\n<\/li>\n<li class=\"li\">\u4eceApp\u83dc\u5355\u4e2d\u9009\u62e9Sample Console\u3002<\/li>\n<li class=\"li\">\u70b9\u51fb\u5bfc\u822a\u6807\u7b7e\u3002\n<div class=\"p\">\n<p>\u8bf7\u6ce8\u610f\uff0c\u6f5c\u5728\u5ba2\u6237\u548c\u673a\u4f1a\u4e0d\u4f1a\u51fa\u73b0\u3002<\/p>\n<div class=\"fig fignone\"><img decoding=\"async\" class=\"image\" src=\"https:\/\/res.cloudinary.com\/hy4kyit2a\/image\/upload\/doc\/trailhead\/en-us16ac3ce88d85337796f6a504c8d7ddfe.png\" alt=\"A screen shot of a navigation tab without opportunities or leads.\" \/><\/div>\n<\/div>\n<\/li>\n<\/ol>\n<\/div>\n<\/div>\n<div id=\"service_basics_configure_console_add_components_layouts\" class=\"topic nested0\" lang=\"en-us\" xml:lang=\"en-us\">\n<p>&nbsp;<\/p>\n<h2 id=\"Tdxn4tBK-heading6\" class=\"helpHead2\"><span id=\"topic-title\" class=\"ph\">\u5c06\u81ea\u5b9a\u4e49\u7ec4\u4ef6\u6dfb\u52a0\u5230\u9875\u9762\u5e03\u5c40<\/span><\/h2>\n<div class=\"body\">\n<div class=\"p\">\n<p>\u4f7f\u7528\u81ea\u5b9a\u4e49\u7ec4\u4ef6\uff0c\u60a8\u53ef\u4ee5\u5c06\u60a8\u7684\u63a7\u5236\u53f0\u5e94\u7528\u7a0b\u5e8f\u5e94\u7528\u4e8e\u5404\u79cd\u521b\u610f\u65b9\u5411\uff0c\u5e76\u89e3\u51b3\u5404\u79cd\u4e1a\u52a1\u95ee\u9898\u3002\u7ec4\u4ef6\u5141\u8bb8\u60a8\u4e3a\u4ee3\u7406\u548c\u652f\u6301\u6d41\u7a0b\u7684\u7279\u5b9a\u9700\u6c42\u6784\u5efa\u63a7\u5236\u53f0\u3002\u4f8b\u5982\uff0c\u60a8\u53ef\u4ee5\u521b\u5efa\u7ec4\u4ef6\u4ee5\u5c06\u7b2c\u4e09\u65b9\u7cfb\u7edf\u96c6\u6210\u5230\u63a7\u5236\u53f0\u4e2d\uff0c\u81ea\u5b9a\u4e49\u63a7\u5236\u53f0\u7684\u9ad8\u4eae\u663e\u793a\u9762\u677f\u6216\u9875\u811a\u4ee5\u663e\u793a\u6570\u636e\uff0c\u6216\u81ea\u52a8\u5728\u8bb0\u5f55\u65c1\u8fb9\u663e\u793a\u4e0a\u4e0b\u6587\u4fe1\u606f\u3002\u4e3a\u4e86\u8ba9\u60a8\u4e86\u89e3\u63a7\u5236\u53f0\u5728\u7ec4\u4ef6\u4e0a\u7684\u5916\u89c2\uff0c\u8bf7\u67e5\u770b\u6b64\u63a7\u5236\u53f0\u3002<\/p>\n<div class=\"fig fignone\"><img decoding=\"async\" class=\"image\" src=\"https:\/\/res.cloudinary.com\/hy4kyit2a\/image\/upload\/doc\/trailhead\/en-us626ad4838336be635a0d545bec406a37.png\" alt=\"A screen shot of a console with sidebar and footer custom components.\" \/><\/div>\n<\/div>\n<p>\u5c06\u7ec4\u4ef6\u6dfb\u52a0\u5230\u9875\u9762\u5e03\u5c40\u65f6\uff0c\u5b83\u4eec\u4f1a\u663e\u793a\u5728\u63a7\u5236\u53f0\u4e2d\u7279\u5b9a\u8bb0\u5f55\u65c1\u8fb9\u7684\u4fa7\u8fb9\u680f\u4e2d\uff0c\u4f8b\u5982\u6848\u4f8b\u3002\u9875\u9762\u5e03\u5c40\u4e0a\u7684\u7ec4\u4ef6\u53ef\u5e2e\u52a9\u4ee3\u7406\u5feb\u901f\u67e5\u770b\u76f8\u5173\u4fe1\u606f\u3002\u901a\u8fc7Salesforce\uff0c\u60a8\u53ef\u4ee5\u5feb\u901f\u5c06\u67e5\u627e\u5b57\u6bb5\uff0c\u76f8\u5173\u5217\u8868\uff0c\u62a5\u8868\u56fe\u8868\uff0cVisualforce\u9875\u9762\u7b49\u6dfb\u52a0\u5230\u63a7\u5236\u53f0\u4fa7\u8fb9\u680f\u3002<\/p>\n<p>\u63a7\u5236\u53f0\u7ec4\u4ef6\u662f\u5d4c\u5165\u5f00\u53d1\u4eba\u5458\u548cAPI\u4e16\u754c\u7684\u4e00\u4e2a\u91cd\u8981\u4e3b\u9898\uff0c\u4f46\u5728\u672c\u6a21\u5757\u4e2d\uff0c\u6211\u4eec\u5c06\u5411\u60a8\u5c55\u793a\u5411\u9875\u9762\u5e03\u5c40\u6dfb\u52a0\u4e00\u4e9b\u5373\u7528\u578b\u7ec4\u4ef6\u529f\u80fd\u662f\u591a\u4e48\u5bb9\u6613\u3002<\/p>\n<p>\u8ba9\u6211\u4eec\u5728\u6848\u4f8b\u9875\u9762\u5e03\u5c40\u4e2d\u6dfb\u52a0\u4e00\u4e2a\u8054\u7cfb\u4eba\u67e5\u627e\u7ec4\u4ef6\uff0c\u4ee5\u4fbf\u4ee3\u7406\u53ef\u4ee5\u7acb\u5373\u67e5\u770b\u5ba2\u6237\u4fe1\u606f\u4ee5\u53ca\u6848\u4f8b\u3002<\/p>\n<ol class=\"ol enumList\">\n<li class=\"li\">\u4ece\u5b89\u88c5\u7a0b\u5e8f\u4e2d\u5355\u51fb <span class=\"ph menucascade\"><strong class=\"ph uicontrol\">Customize<\/strong>\u00a0|\u00a0<strong class=\"ph uicontrol\">Cases<\/strong>\u00a0|\u00a0<strong class=\"ph uicontrol\">Page Layout<\/strong><\/span>.<\/li>\n<li class=\"li\">\u70b9\u51fb\u6848\u4f8b\u5e03\u5c40\u65c1\u8fb9\u7684<strong class=\"ph uicontrol\">Edit<\/strong><\/li>\n<li class=\"li\">\u5728\u9875\u9762\u5e03\u5c40\u7f16\u8f91\u5668\u7684\u9876\u90e8\uff0c\u5355\u51fb\u201c\u81ea\u5b9a\u4e49\u63a7\u5236\u53f0\u7ec4\u4ef6\u201d\u3002\n<div class=\"fig fignone\"><img decoding=\"async\" class=\"image\" src=\"https:\/\/res.cloudinary.com\/hy4kyit2a\/image\/upload\/doc\/trailhead\/en-us429b9aa327c0d7aeba1393983eb33158.png\" alt=\"A screen shot of the case page layout with custom console components link at the top.\" \/><\/div>\n<\/li>\n<li class=\"li\">\u5728\u5b50\u6807\u7b7e\u7684\u5de6\u4fa7\u8fb9\u680f\u4e2d\uff0c\u9009\u62e9\u5bbd\u5ea6\u4e3a400\u50cf\u7d20\u7684\u5806\u53e0\u6837\u5f0f\u3002<\/li>\n<li class=\"li\">\u5728\u201c\u7c7b\u578b\u201d\u4e2d\uff0c\u9009\u62e9\u201c\u67e5\u627e\u201d\u5e76\u9009\u62e9\u201c\u8054\u7cfb\u4eba\u59d3\u540d\u201d\u5b57\u6bb5\u3002<\/li>\n<li class=\"li\">\u5355\u51fb\u542f\u7528\u94fe\u63a5\uff0c\u4ee5\u4fbf\u60a8\u53ef\u4ee5\u5c06\u8bb0\u5f55\u94fe\u63a5\u5230\u6848\u4f8b\u4e0a\u7684\u8054\u7cfb\u4eba\uff0c\u7136\u540e\u9009\u62e9\u65b0\u8054\u7cfb\u4eba\u4f5c\u4e3a\u7ec4\u4ef6\u7684\u64cd\u4f5c\u3002\n<div class=\"fig fignone\"><img decoding=\"async\" class=\"image\" src=\"https:\/\/res.cloudinary.com\/hy4kyit2a\/image\/upload\/doc\/trailhead\/en-us8afc1478c7080b8441fc52627224eebb.png\" alt=\"A screen shot of the contact lookup details for a component on case page layouts.\" \/><\/div>\n<\/li>\n<li class=\"li\">\u70b9\u51fb<strong class=\"ph uicontrol\">Save<\/strong>\uff0c\u7136\u540e\u5728\u9875\u9762\u5e03\u5c40\u4e0a<strong class=\"ph uicontrol\">Save<\/strong>\u00a0\u3002\n<p class=\"p\">\u8ba9\u6211\u4eec\u770b\u770b\u63a7\u5236\u53f0\u4e2d\u7684\u7ec4\u4ef6\u3002<\/p>\n<\/li>\n<li class=\"li\">\u5728\u5b89\u88c5\u4e2d\u5355\u51fb\u8fd4\u56de\u00a0<strong class=\"ph uicontrol\">Back to Sample Console<\/strong>\uff0c\u6216\u8005\u4ece\u5e94\u7528\u7a0b\u5e8f\u83dc\u5355\u4e2d\u9009\u62e9\u793a\u4f8b\u63a7\u5236\u53f0\u3002<\/li>\n<li class=\"li\">\u9009\u62e9\u4e00\u4e2a\u6848\u4f8b\u3002\u60a8\u53ef\u80fd\u5fc5\u987b\u4ece\u5bfc\u822a\u9009\u9879\u5361\u4e2d\u9009\u62e9\u4e2a\u6848\u3002<br \/>\n\u5982\u679c\u67d0\u4e2a\u8054\u7cfb\u4eba\u5904\u4e8e\u67d0\u4e2a\u6848\u4f8b\u4e2d\uff0c\u5b83\u5c06\u4f5c\u4e3a\u4e00\u4e2a\u7ec4\u4ef6\u4e0e\u8be5\u6848\u4f8b\u4e00\u8d77\u7528\u4e8e\u7acb\u5373\u8bbf\u95ee\u3002\u76f8\u5f53\u6f02\u4eae\uff01<\/p>\n<div class=\"p\">\n<div class=\"fig fignone\"><img decoding=\"async\" class=\"image\" src=\"https:\/\/res.cloudinary.com\/hy4kyit2a\/image\/upload\/doc\/trailhead\/en-us3bd2ee492ea466250901daa5c332add7.png\" alt=\"A screen shot of a contact lookup component in the left sidebar of a console.\" \/><\/div>\n<\/div>\n<\/li>\n<\/ol>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u5b66\u4e60\u76ee\u6807 \u5b8c\u6210\u672c\u5355\u5143\u540e\uff0c\u60a8\u5c06\u80fd\u591f\uff1a \u63cf\u8ff0\u670d\u52a1\u7684\u63a7\u5236\u53f0\u3002 \u4e86\u89e3\u57fa\u4e8e\u6807\u7b7e\u7684\u5bfc\u822a\u3002 \u67e5\u770b\u4e00\u4e2a\u5f00\u7bb1\u5373\u7528\u7684\u63a7\u5236\u53f0\u3002 \u8003\u8651 &hellip; <a href=\"http:\/\/www.ponybai.com\/?p=1049\" class=\"more-link\">\u7ee7\u7eed\u9605\u8bfb<span class=\"screen-reader-text\">Service Cloud\u57fa\u7840\uff084\uff09\u63a7\u5236\u53f0<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[88],"tags":[],"class_list":["post-1049","post","type-post","status-publish","format-standard","hentry","category-service-cloud"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Service Cloud\u57fa\u7840\uff084\uff09\u63a7\u5236\u53f0 - \u767d\u767d\u968f\u7b14<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"http:\/\/www.ponybai.com\/?p=1049\" \/>\n<meta property=\"og:locale\" content=\"zh_CN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service Cloud\u57fa\u7840\uff084\uff09\u63a7\u5236\u53f0 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