{"id":1046,"date":"2018-02-13T20:31:26","date_gmt":"2018-02-13T12:31:26","guid":{"rendered":"http:\/\/www.ponybai.com\/?p=1046"},"modified":"2018-02-13T20:31:26","modified_gmt":"2018-02-13T12:31:26","slug":"service-cloud%e5%9f%ba%e7%a1%80%ef%bc%883%ef%bc%89%e6%b8%a0%e9%81%93","status":"publish","type":"post","link":"http:\/\/www.ponybai.com\/?p=1046","title":{"rendered":"Service Cloud\u57fa\u7840\uff083\uff09\u6e20\u9053"},"content":{"rendered":"<div class=\"nested0\">\n<h2 id=\"Tdxn4tBK-heading1\" class=\"helpHead2\">\u5b66\u4e60\u76ee\u6807<\/h2>\n<div class=\"body\">\n<div id=\"p2\" class=\"p\">\n<p>\u5b8c\u6210\u672c\u5355\u5143\u540e\uff0c\u60a8\u5c06\u80fd\u591f\uff1a<\/p>\n<ul class=\"ul bulletList\">\n<li class=\"li\">\u63cf\u8ff0\u5ba2\u6237\u652f\u6301\u6e20\u9053\u3002<\/li>\n<li class=\"li\">\u5c06\u6765\u81eaWeb\u7684\u95ee\u9898\u8f6c\u5316\u4e3a\u6848\u4f8b\u3002<\/li>\n<li class=\"li\">\u8003\u8651\u7535\u5b50\u90ae\u4ef6\u5230\u4e2a\u6848\u6216\u6309\u9700\u7535\u5b50\u90ae\u4ef6\u5230\u4e2a\u6848\u3002<\/li>\n<li class=\"li\">\u4e86\u89e3\u66f4\u591a\u7684\u6e20\u9053\u3002<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"service_basics_create_channels_intro\" class=\"topic nested0\" lang=\"en-us\" xml:lang=\"en-us\">\n<h2 id=\"Tdxn4tBK-heading2\" class=\"helpHead2\"><span id=\"topic-title\" class=\"ph\">\u5ba2\u6237\u6e20\u9053\u7b80\u4ecb<\/span><\/h2>\n<div class=\"body\">\n<p>\u6b63\u5982\u201c\u670d\u52a1\u4e91\u7b80\u4ecb\u201d\u4e2d\u63d0\u5230\u7684\uff0c\u63d0\u4f9b\u975e\u51e1\u5ba2\u6237\u670d\u52a1\u7684\u7b2c\u4e00\u6b65\u662f\u8ba9\u60a8\u7684\u5ba2\u6237\u9009\u62e9\u4e0e\u516c\u53f8\u6c9f\u901a\u7684\u65b9\u5f0f\u3002\u60a8\u7684\u5ba2\u6237\u53ef\u4ee5\u63a5\u89e6\u5230\u60a8\u7684\u516c\u53f8\u7684\u4e0d\u540c\u65b9\u5f0f\u79f0\u4e3a\u6e20\u9053\uff0c\u53ef\u4ee5\u5305\u62ec\u7535\u8bdd\u53f7\u7801\u4e4b\u7c7b\u7684\u4f20\u7edf\u5185\u5bb9\uff0c\u4e5f\u53ef\u4ee5\u5305\u542b\u79fb\u52a8\u5e94\u7528\u7a0b\u5e8f\u4e2d\u89c6\u9891\u4f1a\u8bae\u7684\u9769\u547d\u6027\u5185\u5bb9\u3002<\/p>\n<p>\u4e3a\u4ec0\u4e48\u7ed9\u4f60\u7684\u5ba2\u6237\u4e0d\u6b62\u4e00\u4e2a\u6c9f\u901a\u6e20\u9053\uff1f\u90a3\u4e48\u60f3\u4e00\u4e0b\u7535\u89c6\u4e0a\u6709\u591a\u5c11\u4e2a\u9891\u9053\u3002\u6bcf\u4e2a\u9891\u9053\u90fd\u5411\u89c2\u4f17\u5c55\u793a\u4ed6\u4eec\u60f3\u89c2\u770b\u7684\u8282\u76ee\u3002\u6709\u4e9b\u89c2\u4f17\u60f3\u89c2\u770b\u4f53\u80b2\u6bd4\u8d5b\uff0c\u800c\u5176\u4ed6\u89c2\u4f17\u60f3\u89c2\u770b\u80a5\u7682\u5267\u3002\u6709\u65f6\u5019\uff0c\u60a8\u53ef\u80fd\u4f1a\u53d1\u73b0\u81ea\u5df1\u7ffb\u9605\u5404\u79cd\u7535\u89c6\u9891\u9053\uff0c\u76f4\u5230\u60a8\u6839\u636e\u81ea\u5df1\u7684\u5fc3\u60c5\u627e\u5230\u60f3\u8981\u89c2\u770b\u7684\u8282\u76ee\u3002\u73b0\u5728\u60f3\u8c61\u4f60\u53ea\u6709\u4e00\u4e2a\u7535\u89c6\u9891\u9053\u3002\u4f60\u89c9\u5f97\u5982\u4f55\uff1f\u53ef\u80fd\u56e0\u4e3a\u4f60\u6ca1\u6709\u4efb\u4f55\u9009\u62e9\u800c\u53d7\u5230\u9f13\u52b1\uff0c\u751a\u81f3\u751f\u6c14\u3002<\/p>\n<p>\u501f\u52a9\u670d\u52a1\u4e91\uff0c\u60a8\u53ef\u4ee5\u901a\u8fc7\u7535\u8bdd\uff0c\u7535\u5b50\u90ae\u4ef6\uff0c\u7f51\u7ad9\uff0c\u793e\u4ea4\u5a92\u4f53\uff0c\u5728\u7ebf\u793e\u533a\u7b49\u65b9\u5f0f\u4e3a\u60a8\u7684\u5ba2\u6237\u63d0\u4f9b\u591a\u79cd\u9009\u62e9\uff0c\u8ba9\u4ed6\u4eec\u80fd\u591f\u4e0e\u60a8\u7684\u516c\u53f8\u8054\u7cfb\u3002\u9996\u5148\uff0c\u6211\u4eec\u5c06\u8bbe\u7f6e\u4e24\u4e2a\u6700\u5e38\u7528\u7684\u9891\u9053\uff0c\u7136\u540e\u6211\u4eec\u5c06\u89e3\u91ca\u4e00\u4e9b\u66f4\u9ad8\u7ea7\u7684\u9891\u9053\u4f9b\u60a8\u81ea\u884c\u63a2\u7d22\u3002<\/p>\n<div class=\"p\">\n<div class=\"fig fignone\"><img decoding=\"async\" class=\"image\" src=\"https:\/\/res.cloudinary.com\/hy4kyit2a\/image\/upload\/doc\/trailhead\/en-usfbaf7ea485bf68aad357c6338f121ebb.png\" alt=\"A graphic of a television showing multiple channels and a surfboard.\" \/><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"service_basics_create_channels_web_case\" class=\"topic nested0\" lang=\"en-us\" xml:lang=\"en-us\">\n<h2><\/h2>\n<h2 id=\"Tdxn4tBK-heading3\" class=\"helpHead2\"><span id=\"topic-title\" class=\"ph\">\u6dfb\u52a0Web-to-Case<\/span><\/h2>\n<div class=\"body\">\n<p>\u4f60\u6709\u591a\u5c11\u6b21\u53bb\u7f51\u7edc\u4e0a\u89e3\u51b3\u95ee\u9898\uff1f\u4f60\u6700\u540e\u4e00\u6b21\u53bb\u516c\u53f8\u7f51\u7ad9\u7684\u65f6\u5019\u662f\u4ec0\u4e48\u65f6\u5019\u5f04\u6e05\u695a\u4f60\u4e70\u7684\u4e1c\u897f\u4e3a\u4ec0\u4e48\u4e0d\u6309\u7167\u5b83\u5e94\u8be5\u7684\u90a3\u6837\u5de5\u4f5c\uff1f\u53ef\u80fd\u6700\u8fd1\u5f88\u53ef\u80fd\u5427\uff1f\u5ba2\u6237\u671f\u671bWeb\u5b58\u5728\u3002\u4ece\u6211\u4eec\u8212\u9002\u7684\u5bb6\u4e2d\uff0c\u6216\u4ece\u6211\u4eec\u5c0f\u5367\u5ba4\u7684\u65b9\u4fbf\uff0c\u8fd9\u662f\u4e00\u4e2a\u7ed9\u5b9a\u7684\uff0c\u4f60\u53ef\u4ee5\u5f97\u5230\u5728\u7ebf\u652f\u6301\u3002<\/p>\n<p>Web-to-Case\u662f\u521b\u5efa\u5728\u7ebf\u652f\u6301\u7684\u7b80\u5355\u65b9\u6cd5\u3002\u4ece\u672c\u8d28\u4e0a\u8bb2\uff0c\u8fd9\u662f\u5ba2\u6237\u586b\u5199\u5e76\u63d0\u4ea4\u7ed9\u4ee3\u7406\u5546\u7684\u4e00\u79cd\u5f62\u5f0f\u7684\u6848\u4f8b\u5b57\u6bb5\u3002 Web-to-Case\u53ef\u5e2e\u52a9\u60a8\u7684\u56e2\u961f\u4ece\u60a8\u516c\u53f8\u7684\u7f51\u7ad9\u6536\u96c6\u670d\u52a1\u8bf7\u6c42\uff0c\u5e76\u4e14\u6bcf\u5929\u81ea\u52a8\u751f\u6210\u591a\u8fbe5,000\u4e2a\u65b0\u6848\u4f8b\u3002<\/p>\n<p>\u4ee5\u4e0b\u662fWeb-to-Case\u7684\u5de5\u4f5c\u539f\u7406\uff1a\uff081\uff09\u60a8\u51b3\u5b9a\u5728\u8868\u5355\u4e0a\u663e\u793a\u54ea\u4e9b\u6848\u4f8b\u5b57\u6bb5; \uff082\uff09\u60a8\u4e3a\u8868\u5355\u751f\u6210HTML; \uff083\uff09\u60a8\u5c06HTML\u53d1\u9001\u7ed9\u60a8\u7684Web\u5f00\u53d1\u4eba\u5458\uff0c\u4ed6\u4eec\u5c06\u8868\u5355\u653e\u5728\u60a8\u516c\u53f8\u7684\u7f51\u7ad9\u4e0a\uff0c\u5e76\u4e14\u77a7\uff0c\u5ba2\u6237\u5f00\u59cb\u53d1\u9001\u60a8\u7684\u4ee3\u7406\u6848\u4f8b\u3002\u8ba9\u6211\u4eec\u6765\u8bbe\u7f6e\u5b83\uff01<\/p>\n<ol class=\"ol enumList\">\n<li class=\"li\">\u4ece\u5b89\u88c5\u7a0b\u5e8f\u4e2d\uff0c\u5728\u5feb\u901f\u67e5\u627e\u6846\u4e2d\u8f93\u5165Web-to-Case\uff0c\u7136\u540e\u9009\u62e9<strong class=\"ph uicontrol\">Web-to-Case<\/strong>.<\/li>\n<li class=\"li\"><span class=\"keyword parmname\">\u5355\u51fb\u542f\u7528 Web-to-Case<\/span>.<\/li>\n<li class=\"li\">\u9009\u62e9\u4e00\u4e2a\u9ed8\u8ba4\u7684\u6848\u4f8b\u6765\u6e90\uff0c\u5982Web\u3002<\/li>\n<li class=\"li\">\u9009\u62e9\u4e00\u4e2a\u54cd\u5e94\u6a21\u677f\u6765\u81ea\u52a8\u901a\u77e5\u5ba2\u6237\u4ed6\u4eec\u7684\u6848\u4f8b\u5df2\u7ecf\u521b\u5efa\u3002\u8bf7\u8bb0\u4f4f\uff0c\u4f1f\u5927\u7684\u670d\u52a1\u662f\u8ba9\u5ba2\u6237\u77e5\u9053\u4ed6\u4eec\u7684\u58f0\u97f3\u88ab\u542c\u5230\uff01\u9009\u62e9\u4efb\u4f55\u6a21\u677f\uff0c\u770b\u770b\u8fd9\u662f\u5982\u4f55\u5de5\u4f5c\u7684\u3002\n<div class=\"fig fignone\"><img decoding=\"async\" class=\"image\" src=\"https:\/\/res.cloudinary.com\/hy4kyit2a\/image\/upload\/doc\/trailhead\/en-usdee9fcdec4e83ee7e7ead447b78c199e.png\" alt=\"A screen shot of the Web-to-Case settings page.\" \/><\/div>\n<\/li>\n<li class=\"li\">\u5355\u51fb\u201c\u9690\u85cf\u8bb0\u5f55\u4fe1\u606f\u201d\u53ef\u9632\u6b62\u53d1\u9001\u7ed9\u5ba2\u6237\u7684\u7535\u5b50\u90ae\u4ef6\u4e2d\u51fa\u73b0\u6848\u4f8b\u4fe1\u606f &#8211; \u8fd9\u53ea\u662f\u5728\u6848\u4ef6\u65e0\u6cd5\u521b\u5efa\u7684\u60c5\u51b5\u4e0b\u624d\u4f1a\u53d1\u751f\u3002<\/li>\n<li class=\"li\">\u5982\u679c\u60a8\u60f3\u4f7f\u7528\u4e0e\u54cd\u5e94\u6a21\u677f\u4e2d\u7684\u7535\u5b50\u90ae\u4ef6\u7b7e\u540d\u4e0d\u540c\u7684\u7535\u5b50\u90ae\u4ef6\u7b7e\u540d\uff0c\u8bf7\u8f93\u5165\u65b0\u7684\u7b7e\u540d\u3002<\/li>\n<li class=\"li\">\u70b9\u51fb <strong class=\"ph uicontrol\">Save<\/strong>.\n<p class=\"p\">\u73b0\u5728\u60a8\u5df2\u51c6\u5907\u597d\u751f\u6210HTML\u8868\u5355\u4ee5\u53d1\u9001\u7ed9\u60a8\u7684Web\u5f00\u53d1\u4eba\u5458\u3002<\/p>\n<\/li>\n<li class=\"li\">\u4ece\u201c\u8bbe\u7f6e\u201d\u4e2d\uff0c\u5728\u5feb\u901f\u67e5\u627e\u6846\u4e2d\u8f93\u5165<span style=\"font-family: Inconsolata, monospace;\">Web-to-Case HTML Generator<\/span>\uff0c\u7136\u540e\u9009\u62e9<strong class=\"ph uicontrol\">Web-to-Case HTML Generator<\/strong>.<\/li>\n<li class=\"li\">\u5728\u7a97\u4f53\u4e0a\u6dfb\u52a0\u6240\u9700\u7684\u5927\u5c0f\u5199\u5b57\u6bb5\u3002\n<div class=\"fig fignone\"><img decoding=\"async\" class=\"image\" src=\"https:\/\/res.cloudinary.com\/hy4kyit2a\/image\/upload\/doc\/trailhead\/en-us5eabb1255545d494533026bcadfc71bf.png\" alt=\"A screen shot of the Web-to-Case HTML generator page.\" \/><\/div>\n<div class=\"box message confirm\">\n<div class=\"inner\">\n<div class=\"bd\">\n<div class=\"media\">\n<div class=\"mediaBd\">\n<h4 class=\"mbs\">\u63d0\u793a<\/h4>\n<p>\u5982\u679c\u60a8\u7684\u7ec4\u7ec7\u4f7f\u7528\u591a\u79cd\u8d27\u5e01\uff0c\u8bf7\u6dfb\u52a0\u201c\u4e2a\u6848\u8d27\u5e01\u201d\u5b57\u6bb5\uff0c\u5426\u5219\u6240\u6709\u91d1\u989d\u90fd\u5c06\u4ee5\u60a8\u7684\u516c\u53f8\u8d27\u5e01\u8bb0\u5f55\u3002\u5982\u679c\u60a8\u4e3a\u8d35\u516c\u53f8\u8bbe\u7f6e\u4e86\u5728\u7ebf\u95e8\u6237\uff0c\u5219\u53ef\u4ee5\u5355\u51fb\u81ea\u52a9\u670d\u52a1\u4e2d\u7684\u53ef\u89c1\uff0c\u8ba9\u4eceWeb\u7a97\u4f53\u521b\u5efa\u7684\u6848\u4f8b\u663e\u793a\u7ed9\u95e8\u6237\u5ba2\u6237\u3002<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/li>\n<li class=\"li\">\u8f93\u5165\u5ba2\u6237\u63d0\u4ea4\u6848\u4f8b\u540e\u51fa\u73b0\u7684\u7f51\u5740\uff0c\u4f8b\u5982\u201c\u8c22\u8c22\u201d\u9875\u9762\u3002\n<p class=\"p\">\u5982\u679c\u9009\u62e9\u542f\u7528\u5783\u573e\u90ae\u4ef6\u8fc7\u6ee4\uff0c\u8bf7\u53d6\u6d88\u9009\u62e9\u3002\u6211\u4eec\u4e0d\u6253\u7b97\u5728\u8fd9\u91cc\u4ecb\u7ecdreCAPTCHA\u3002<\/p>\n<\/li>\n<li class=\"li\">\u70b9\u51fb <strong class=\"ph uicontrol\">Generate<\/strong>.<\/li>\n<li class=\"li\">\u590d\u5236HTML\u4ee3\u7801\u5e76\u5c06\u5176\u53d1\u9001\u7ed9\u60a8\u7684Web\u5f00\u53d1\u4eba\u5458\u4ee5\u5728\u60a8\u7684\u7f51\u7ad9\u4e0a\u53d1\u5e03\u3002<\/li>\n<li class=\"li\">\u70b9\u51fb <strong class=\"ph uicontrol\">Finished<\/strong>.<\/li>\n<\/ol>\n<p class=\"p\">\u800c\u5df2\uff01\u60a8\u7684\u5728\u7ebf\u652f\u6301\u5b58\u5728\u5df2\u5efa\u7acb\u3002\u5ba2\u6237\u53ef\u4ee5\u65b9\u4fbf\u5730\u4e0e\u60a8\u7684\u652f\u6301\u56e2\u961f\u8054\u7cfb\u5e76\u901a\u8fc7Web\u521b\u5efa\u6848\u4f8b\u3002<\/p>\n<\/div>\n<\/div>\n<div id=\"service_basics_create_channels_email_case\" class=\"topic nested0\" lang=\"en-us\" xml:lang=\"en-us\">\n<h2 id=\"Tdxn4tBK-heading4\" class=\"helpHead2\"><span id=\"topic-title\" class=\"ph\">\u6dfb\u52a0\u7535\u5b50\u90ae\u4ef6\u5230\u4e2a\u6848<\/span><\/h2>\n<div class=\"body\">\n<p class=\"p\">\u60a8\u6bcf\u5929\u9605\u8bfb\u6216\u53d1\u9001\u591a\u5c11\u5c01\u7535\u5b50\u90ae\u4ef6\uff1f\u50cf\u5927\u591a\u6570\u4eba\u4e00\u6837\uff0c\u60a8\u53ef\u80fd\u4f1a\u5728\u6536\u4ef6\u7bb1\u4e2d\u6cdb\u6ee5\u7684\u7535\u5b50\u90ae\u4ef6\u5468\u56f4\u5de5\u4f5c\u548c\u751f\u6d3b\u3002\u60a8\u53ef\u80fd\u901a\u8fc7\u624b\u673a\u63a5\u6536\u7535\u5b50\u90ae\u4ef6\uff0c\u5e76\u5e0c\u671b\u901a\u8fc7\u5355\u51fb\u53d1\u9001\u6309\u94ae\u4e0e\u5730\u7403\u4e0a\u7684\u4efb\u4f55\u4eba\u8054\u7cfb\u3002\u4f60\u7684\u5ba2\u6237\u4e5f\u4e0d\u4f8b\u5916\u3002\u4ed6\u4eec\u5e0c\u671b\u901a\u8fc7\u7535\u5b50\u90ae\u4ef6\u4e0e\u60a8\u7684\u652f\u6301\u56e2\u961f\u8054\u7cfb\u3002\u5f53\u60a8\u8bbe\u7f6eSalesforce\u7684\u201c\u7535\u5b50\u90ae\u4ef6\u8f6c\u4e2a\u6848\u201d\u9009\u9879\u65f6\uff0c\u60a8\u53ef\u4ee5\u8f7b\u677e\u5730\u4e3a\u60a8\u7684\u5ba2\u6237\u63d0\u4f9b\u7535\u5b50\u90ae\u4ef6\u652f\u6301\u3002<\/p>\n<div class=\"p\">\n<p>\u60a8\u53ef\u4ee5\u5feb\u901f\u8bbe\u7f6e\u7535\u5b50\u90ae\u4ef6\u81f3\u4e2a\u6848\u6216\u6309\u9700\u7535\u5b50\u90ae\u4ef6\u81f3\u4e2a\u6848\u3002\u8fd9\u4e24\u4e2a\u9009\u9879\u90fd\u4f1a\u81ea\u52a8\u5c06\u5ba2\u6237\u53d1\u9001\u7684\u7535\u5b50\u90ae\u4ef6\u8f6c\u6362\u4e3aSalesforce\u4e2d\u7684\u4e2a\u6848\u3002\u90a3\u4e48\u4e24\u8005\u6709\u4ec0\u4e48\u533a\u522b\uff1f\u7b54\u6848\u5982\u4e0b\uff1a<\/p>\n<div class=\"data colSort\">\n<table class=\"featureTable sort_table\" summary=\"\">\n<tbody class=\"tbody\">\n<tr>\n<td class=\"entry\">Email-to-Case<\/td>\n<td class=\"entry\">\n<ul class=\"ul bulletList\">\n<li class=\"li\">\u4fdd\u6301\u7f51\u7edc\u9632\u706b\u5899\u5185\u7684\u6240\u6709\u7535\u5b50\u90ae\u4ef6\u901a\u4fe1\u3002<\/li>\n<li class=\"li\">\u63a5\u53d7\u5927\u4e8e25 MB\u7684\u7535\u5b50\u90ae\u4ef6\u9644\u4ef6\u3002<\/li>\n<li class=\"li\">\u9700\u8981\u4e0b\u8f7d\u5e76\u5b89\u88c5\u7535\u5b50\u90ae\u4ef6\u81f3\u4e2a\u6848\u4ee3\u7406\u81f3\u60a8\u7684\u7f51\u7edc\u3002<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td class=\"entry\">On-Demand Email-to-Case<\/td>\n<td class=\"entry\">\n<ul class=\"ul bulletList\">\n<li class=\"li\">\u53d1\u9001\u7f51\u7edc\u9632\u706b\u5899\u4e4b\u5916\u7684\u6240\u6709\u7535\u5b50\u90ae\u4ef6\u901a\u4fe1\u3002<\/li>\n<li class=\"li\">\u63a5\u53d7\u5c0f\u4e8e25 MB\u7684\u7535\u5b50\u90ae\u4ef6\u9644\u4ef6\u3002<\/li>\n<li class=\"li\">\u4f7f\u7528Apex\u7535\u5b50\u90ae\u4ef6\u670d\u52a1\u5c06\u7535\u5b50\u90ae\u4ef6\u8f6c\u6362\u4e3a\u4e2a\u6848\u3002<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div>\n<p>\u65e0\u8bba\u60a8\u662f\u8981\u4f7f\u7528\u7535\u5b50\u90ae\u4ef6\u81f3\u4e2a\u6848\u8fd8\u662f\u6309\u9700\u7535\u5b50\u90ae\u4ef6\u81f3\u4e2a\u6848\uff0c\u90fd\u5f52\u7ed3\u4e8e\u60a8\u516c\u53f8\u7684\u7535\u5b50\u90ae\u4ef6\u5b89\u5168\u653f\u7b56\uff0c\u4ee5\u53ca\u60a8\u5e0c\u671b\u56e2\u961f\u5904\u7406\u7684\u7535\u5b50\u90ae\u4ef6\u9644\u4ef6\u5927\u5c0f\u3002<\/p>\n<p>\u4e3a\u4e86\u7b80\u5355\u8d77\u89c1\uff0c\u6211\u4eec\u5c06\u4f7f\u7528\u201c\u7535\u5b50\u90ae\u4ef6\u81f3\u4e2a\u6848\u201d\u4e0e\u201c\u6309\u9700\u7535\u5b50\u90ae\u4ef6\u81f3\u4e2a\u6848\u201d\u4ea4\u66ff\u4f7f\u7528\u3002\u540e\u8005\u5305\u542b\u592a\u591a\u97f3\u8282\u4ee5\u4f9b\u91cd\u590d\u9605\u8bfb\uff0c\u4f46\u5982\u679c\u6709\u4efb\u4f55\u533a\u522b\u4e24\u4e2a\u51fa\u6765\uff0c\u6211\u4eec\u4f1a\u6307\u51fa\u6765\u3002\u7531\u4e8e\u60a8\u516c\u53f8\u7684\u7f51\u7edc\u548c\u9632\u706b\u5899\u662f\u72ec\u4e00\u65e0\u4e8c\u4e14\u68d8\u624b\u7684\u4e8b\u60c5\uff0c\u6240\u4ee5\u6211\u4eec\u907f\u514d\u4f7f\u7528\u5b83\u4eec\uff0c\u5e76\u8bbe\u7f6e\u7535\u5b50\u90ae\u4ef6\u5230\u4e2a\u6848\u7684\u6309\u9700\u7248\u672c\u3002<\/p>\n<p>\u7b80\u800c\u8a00\u4e4b\uff0c\u8bbe\u7f6e\u7535\u5b50\u90ae\u4ef6\u5230\u4e2a\u6848\u5305\u62ec\uff1a\uff081\uff09\u6253\u5f00\u7535\u5b50\u90ae\u4ef6; \uff082\uff09\u4e3a\u60a8\u7684\u5ba2\u6237\u914d\u7f6e\u8bbe\u7f6e\u548c\u7535\u5b50\u90ae\u4ef6\u5730\u5740; \uff083\uff09\u9a8c\u8bc1\u5730\u5740\u662f\u5426\u5c06\u7535\u5b50\u90ae\u4ef6\u8f6c\u6362\u4e3a\u4e2a\u6848; \uff084\uff09\u5c06\u7535\u5b50\u90ae\u4ef6\u5730\u5740\u6dfb\u52a0\u5230\u60a8\u516c\u53f8\u7684\u7f51\u7ad9\uff0c\u4ee5\u4fbf\u5ba2\u6237\u53ef\u4ee5\u5411\u60a8\u7684\u56e2\u961f\u53d1\u9001\u7535\u5b50\u90ae\u4ef6\u3002<\/p>\n<ol class=\"ol enumList\">\n<li class=\"li\">\u4ece\u8bbe\u7f6e\u4e2d\uff0c\u5728\u5feb\u901f\u67e5\u627e\u6846\u4e2d\u8f93\u5165<span style=\"font-family: Inconsolata, monospace;\">Support Settings<\/span>\uff0c\u7136\u540e\u9009\u62e9<strong class=\"ph uicontrol\">Support Settings<\/strong>.<\/li>\n<li class=\"li\">\u5355\u51fb<strong class=\"ph uicontrol\">Edit<\/strong>\uff0c\u7136\u540e\u9009\u62e9\u9ed8\u8ba4\u6848\u4f8b\u6240\u6709\u8005\u548c\u81ea\u52a8\u6848\u4f8b\u7528\u6237\u3002\n<p class=\"p\">\u8fd9\u53ef\u4ee5\u786e\u4fdd\u6bcf\u4e2a\u8fdb\u5165\u7684\u6848\u4f8b\u90fd\u88ab\u5206\u914d\u7ed9\u4e00\u4e2a\u6240\u6709\u8005\uff0c\u800c\u4e0d\u662f\u5728\u6280\u672f\u4e0a\u5931\u6548\u3002\u4f60\u53ef\u4ee5\u8ba9\u6240\u6709\u8005\u6210\u4e3a\u4e00\u4e2a\u961f\u5217\u6216\u4e00\u4e2a\u4eba\u3002<\/p>\n<\/li>\n<li class=\"li\">\u4ece\u8bbe\u7f6e\u4e2d\uff0c\u5728\u5feb\u901f\u67e5\u627e\u6846\u4e2d\u8f93\u5165\u7535\u5b50\u90ae\u4ef6\u81f3\u4e2a\u6848\uff0c\u7136\u540e\u9009\u62e9<strong class=\"ph uicontrol\">Email-to-Case<\/strong>.<\/li>\n<li class=\"li\">\u5355\u51fb<strong class=\"ph uicontrol\">Edit<\/strong>\uff0c\u7136\u540e\u9009\u62e9\u542f\u7528\u7535\u5b50\u90ae\u4ef6\u8f6c\u4e2a\u6848\u5e76\u542f\u7528\u6309\u9700\u670d\u52a1\uff0c\u7136\u540e\u5355\u51fb<strong class=\"ph uicontrol\">Save<\/strong>\u4fdd\u5b58\u3002\n<div class=\"fig fignone\"><img decoding=\"async\" class=\"image\" src=\"https:\/\/res.cloudinary.com\/hy4kyit2a\/image\/upload\/doc\/trailhead\/en-us61c7744b3a2e791a153547185c526588.png\" alt=\"A screen shot of the Email-to-Case settings page.\" \/><\/div>\n<p class=\"p\">\u9875\u9762\u4e0a\u7684\u5176\u4ed6\u8bbe\u7f6e\u51b3\u5b9a\u4e86\u7535\u5b50\u90ae\u4ef6\u5185\u5bb9\u7684\u5904\u7406\u65b9\u5f0f\u3002<\/p>\n<\/li>\n<li class=\"li\">\u5728\u8def\u7531\u5730\u5740\u65c1\u8fb9\uff0c\u9009\u62e9Email2Case\u5e76\u5355\u51fb<strong class=\"ph uicontrol\">New<\/strong>.\n<div class=\"fig fignone\"><img decoding=\"async\" class=\"image\" src=\"https:\/\/res.cloudinary.com\/hy4kyit2a\/image\/upload\/doc\/trailhead\/en-usc42a18285314907cdfc8f6a394da2fba.png\" alt=\"A screen shot of the Email-to-Case routing address list.\" \/><\/div>\n<\/li>\n<li class=\"li\">\u8f93\u5165\u60a8\u7684\u5ba2\u6237\u53ef\u4ee5\u8054\u7cfb\u60a8\u7684\u652f\u6301\u56e2\u961f\u7684\u7535\u5b50\u90ae\u4ef6\u5730\u5740\uff0c\u5e76\u4e3a\u5176\u547d\u540d\u3002\n<p class=\"p\">\u8fd9\u662f\u5c06\u90ae\u4ef6\u76f4\u63a5\u53d1\u9001\u5230Salesforce\u5e76\u5c06\u5176\u8f6c\u6362\u4e3a\u4e2a\u6848\u7684\u5730\u5740\u3002<\/p>\n<\/li>\n<li class=\"li\">\u9009\u62e9\u4ece\u7535\u5b50\u90ae\u4ef6\u8f6c\u6362\u6210\u7684\u6848\u4ef6\u7684\u4f18\u5148\u7ea7\u548c\u6765\u6e90\uff0c\u7136\u540e\u70b9\u51fb<strong class=\"ph uicontrol\">Save<\/strong>.\n<div class=\"fig fignone\"><img decoding=\"async\" class=\"image\" src=\"https:\/\/res.cloudinary.com\/hy4kyit2a\/image\/upload\/doc\/trailhead\/en-usa7c0554272ad90d3e2dd209247011242.png\" alt=\"A screen shot of the Email-to-Case routing details page.\" \/><\/div>\n<p class=\"p\">\u9875\u9762\u4e0a\u7684\u5176\u4ed6\u8bbe\u7f6e\u662f\u53ef\u9009\u7684\u3002<\/p>\n<\/li>\n<li class=\"li\">\u901a\u8fc7\u9009\u4e2d\u6536\u4ef6\u7bb1\u4e2d\u7684Salesforce\u9a8c\u8bc1\u7535\u5b50\u90ae\u4ef6\u6765\u786e\u8ba4\u60a8\u7684\u7535\u5b50\u90ae\u4ef6\u8def\u7531\u5730\u5740\u3002\u6216\u8005\uff0c\u5355\u51fb\u7535\u5b50\u90ae\u4ef6\u81f3\u6848\u4f8b\u8def\u7531\u5730\u5740\u9875\u9762\u4e0a\u7684\u8def\u7531\u5730\u5740\u65c1\u8fb9\u7684<strong class=\"ph uicontrol\">Verify<\/strong>\u00a0\u3002<\/li>\n<li class=\"li\">\u70b9\u51fb\u9a8c\u8bc1\u90ae\u4ef6\u4e2d\u7684\u94fe\u63a5\uff0c\u7136\u540e<strong class=\"ph uicontrol\">Continue<\/strong>\u00a0\u786e\u8ba4\u3002<\/li>\n<li class=\"li\">\u901a\u8fc7\u5355\u51fb <span class=\"ph menucascade\"><strong class=\"ph uicontrol\">Customize<\/strong>\u00a0|\u00a0<strong class=\"ph uicontrol\">Cases<\/strong>\u00a0|\u00a0<strong class=\"ph uicontrol\">Email-to-Case<\/strong><\/span>\u8fd4\u56de\u5230\u5df2\u786e\u8ba4\u7684\u8def\u7531\u5730\u5740\n<div class=\"p\">\n<p>\u8bf7\u6ce8\u610f\uff0cSalesforce\u4e3a\u60a8\u7684\u8def\u7531\u5730\u5740\u751f\u6210\u4e86\u4e00\u4e2a\u7535\u5b50\u90ae\u4ef6\u670d\u52a1\u5730\u5740\u3002<\/p>\n<div class=\"fig fignone\"><img decoding=\"async\" class=\"image\" src=\"https:\/\/res.cloudinary.com\/hy4kyit2a\/image\/upload\/doc\/trailhead\/en-uscdff93991cd932b4e0f771782fc8e518.png\" alt=\"A screen shot of a verified email address for Email-to-Case.\" \/><\/div>\n<\/div>\n<\/li>\n<li class=\"li\">\u914d\u7f6e\u60a8\u7684\u7535\u5b50\u90ae\u4ef6\u7cfb\u7edf\uff0c\u5c06\u6d88\u606f\u4ece\u60a8\u7684\u8def\u7531\u5730\u5740\u8f6c\u53d1\u5230\u7535\u5b50\u90ae\u4ef6\u670d\u52a1\u5730\u5740\u3002<\/li>\n<li class=\"li\">\u901a\u8fc7\u5411\u5176\u53d1\u9001\u7535\u5b50\u90ae\u4ef6\u5e76\u9a8c\u8bc1\u7535\u5b50\u90ae\u4ef6\u8f6c\u6362\u4e3a\u4e2a\u6848\u6765\u6d4b\u8bd5\u60a8\u7684\u8def\u7531\u5730\u5740\u3002\u60a8\u53ef\u80fd\u5fc5\u987b\u5728\u6848\u4f8b\u9009\u9879\u5361\u4e0a\u641c\u7d22\u6848\u4f8b\u3002<\/li>\n<li class=\"li\">\u4e00\u65e6\u60a8\u786e\u8ba4\u53d1\u9001\u5230\u8def\u7531\u5730\u5740\u7684\u7535\u5b50\u90ae\u4ef6\u5df2\u8f6c\u6362\u4e3a\u4e2a\u6848\uff0c\u60a8\u53ef\u4ee5\u5c06\u8be5\u5730\u5740\u53d1\u9001\u7ed9\u8d35\u516c\u53f8\u7684Web\u5f00\u53d1\u4eba\u5458\u4ee5\u6dfb\u52a0\u5230\u60a8\u7684\u7f51\u7ad9\u3002<\/li>\n<\/ol>\n<p class=\"p\">\u5f88\u7b80\u5355\uff0c\u662f\u5427\uff1f\u73b0\u5728\u60a8\u7684\u670d\u52a1\u56e2\u961f\u62e5\u6709\u4e00\u4e2a\u771f\u6b63\u7684\u7535\u5b50\u90ae\u4ef6\u6e20\u9053\u3002<\/p>\n<\/div>\n<\/div>\n<div id=\"service_basics_create_channels_plan_advanced\" class=\"topic nested0\" lang=\"en-us\" xml:lang=\"en-us\">\n<h2 id=\"Tdxn4tBK-heading5\" class=\"helpHead2\"><span id=\"topic-title\" class=\"ph\">\u89c4\u5212\u9ad8\u7ea7\u6e20\u9053<\/span><\/h2>\n<div 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