{"id":1038,"date":"2018-02-10T18:13:59","date_gmt":"2018-02-10T10:13:59","guid":{"rendered":"http:\/\/www.ponybai.com\/?p=1038"},"modified":"2018-02-10T18:13:59","modified_gmt":"2018-02-10T10:13:59","slug":"community%e7%9f%a5%e8%af%86%e5%ba%93%e8%81%8a%e5%a4%a9%ef%bc%886%ef%bc%89%e8%af%95%e7%94%a8","status":"publish","type":"post","link":"http:\/\/www.ponybai.com\/?p=1038","title":{"rendered":"Community\u77e5\u8bc6\u5e93\u804a\u5929\uff086\uff09\u8bd5\u7528"},"content":{"rendered":"<div class=\"unit-content\">\n<h3 class=\"ph\">\u4f60\u505a\u5230\u4e86<\/h3>\n<p>\u6709\u65f6\u95f4\u6765\u6d4b\u8bd5\u4f60\u5efa\u7acb\u4e86\u4ec0\u4e48\u3002<\/p>\n<p>\u70b9\u51fb\u786e\u8ba4\u7535\u5b50\u90ae\u4ef6\u4e2d\u7684\u94fe\u63a5\u67e5\u770b\u5df2\u53d1\u5e03\u7684\u793e\u533a\u5e76\u8bd5\u7528\u3002\u5982\u679c\u60a8\u6ca1\u6709\u6536\u5230\u7535\u5b50\u90ae\u4ef6\uff0c\u8bf7\u70b9\u51fb\u6784\u5efa\u5668\u4e2d\u7684 <strong>Preview<\/strong><\/p>\n<h3 class=\"ph\">\u5c1d\u8bd5\u804a\u5929<\/h3>\n<ol>\n<li>\u5728\u5355\u72ec\u7684\u6d4f\u89c8\u5668\u9009\u9879\u5361\u4e2d\u6253\u5f00 <strong>Sample Console<\/strong><\/li>\n<li>\u70b9\u51fb <strong>Live Agent<\/strong>\u00a0[1].\u00a0\u70b9\u51fb <strong>Offline<\/strong>\u00a0[2],\u00a0\u7136\u540e\u9009\u62e9 <strong>Online<\/strong>\u00a0[3].<\/li>\n<\/ol>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"image image-block image-center\" src=\"https:\/\/res.cloudinary.com\/hy4kyit2a\/image\/upload\/v1496944932\/doc\/trailhead\/staging\/team-trailhead_discover-advanced-service-cloud-features_en-us_build-a-community-with-knowledge-and-chat_images_image31_c6cc24fd1a4abcf42325e8919fe294ee.png\" alt=\"From Sample Console click Live Agent. Then click Offline and select Online to go online and accept chats.\" width=\"306\" height=\"403\" \/><\/p>\n<p>\u73b0\u5728\uff0c\u8fd4\u56de\u5230\u60a8\u7684\u793e\u533a\u9875\u9762\uff0c\u5e76\u5237\u65b0\u6d4f\u89c8\u5668\u3002\u804a\u5929\u6309\u94ae\u5e94\u66f4\u6539\u4e3a\u4e0e\u4e13\u5bb6\u804a\u5929\u3002\u8ba9\u6211\u4eec\u8bd5\u8bd5\u770b\uff01<\/p>\n<ol>\n<li>\u70b9\u51fb <strong>Chat with an Expert<\/strong>.<\/li>\n<li>\u8f93\u5165\u4f60\u7684\u00a0<strong>first name<\/strong>\u00a0and\u00a0<strong>last name<\/strong>\u00a0\u7136\u540e\u70b9\u51fb <strong>Start Chatting<\/strong>.<\/li>\n<li>\u8fd4\u56de\u5230\u793a\u4f8b\u63a7\u5236\u53f0\u3002<\/li>\n<li>\u70b9\u51fb<strong> Accept<\/strong>.<\/li>\n<\/ol>\n<p>\u73b0\u5728\u4f60\u6709\u4e00\u4e2a\u804a\u5929\u4f1a\u8bdd\uff01\u5c1d\u8bd5\u4ece\u5ea7\u5e2d\u65b9\u548c\u793e\u533a\u65b9\u804a\u5929\u3002\u5b8c\u6210\u540e\u70b9\u51fb<strong>End Chat<\/strong>\u3002<\/p>\n<h3 class=\"ph\">\u5c1d\u8bd5\u63d0\u95ee<\/h3>\n<ol>\n<li>\u5728\u60a8\u7684\u793e\u533a\u4e2d\uff0c\u70b9\u51fb <strong>Ask a Question<\/strong>.<\/li>\n<li>\u9009\u62e9\u4efb\u4f55\u5bfc\u822a\u4e3b\u9898\uff0c\u7136\u540e\u8f93\u5165\u4efb\u4f55\u95ee\u9898\u3002<\/li>\n<li>\u70b9\u51fb <strong>Ask<\/strong>.<\/li>\n<\/ol>\n<p>\u73b0\u5728\uff0c\u70b9\u51fb\u793e\u533a\u4e0a\u7684<strong>Home<\/strong>\u00a0\uff0c\u7136\u540e\u70b9\u51fb\u60a8\u63d0\u51fa\u95ee\u9898\u7684\u4e3b\u9898\u3002<\/p>\n<ol>\n<li>\u70b9\u51fb <strong>Discussions \u67e5\u770b\u60a8\u7684\u95ee\u9898\u3002<\/strong><\/li>\n<li>\u70b9\u51fb <strong>Articles<\/strong> \u67e5\u770b\u76f8\u5173\u77e5\u8bc6\u6587\u7ae0\u3002<\/li>\n<li>\u70b9\u51fb\u6587\u7ae0\u5c06\u5176\u6253\u5f00\u3002\u7ed9\u6587\u7ae0\u4e00\u4e2a\u5927\u62c7\u6307\u8bc4\u7ea7\uff01<\/li>\n<\/ol>\n<h3 class=\"ph\">\u5c1d\u8bd5\u521b\u5efa\u4e00\u4e2a\u6848\u4f8b<\/h3>\n<ol>\n<li>\u70b9\u51fb\u793e\u533a\u4e0a\u7684<strong>Home<\/strong><\/li>\n<li>\u5728\u9875\u9762\u5e95\u90e8\uff0c\u70b9\u51fb <strong>Contact Support<\/strong>.<\/li>\n<li>\u9009\u62e9\u4f60\u81ea\u5df1\u4f5c\u4e3a\u8054\u7cfb\u4eba\u540d\u79f0\u3002<\/li>\n<li>\u8f93\u5165\u4f60\u60f3\u8981\u7684\u4fe1\u606f\uff0c\u7136\u540e\u70b9\u51fb <strong>Submit<\/strong>.<\/li>\n<\/ol>\n<p>\u73b0\u5728\uff0c\u70b9\u51fb\u793e\u533a\u4e0a\u7684<strong>Case<\/strong>\u3002\u9009\u62e9\u00a0<strong>My Open Cases<\/strong>\u4ee5\u67e5\u770b\u60a8\u521a\u521a\u63d0\u4ea4\u7684\u6848\u4f8b\u3002<\/p>\n<h3 class=\"ph\">\u67e5\u770b\u60a8\u7684\u4e2a\u4eba\u8d44\u6599<\/h3>\n<ol>\n<li>\u5728\u793e\u533a\u7684\u641c\u7d22\u529f\u80fd\u65c1\u8fb9\uff0c\u9009\u62e9\u60a8\u7684 <strong>your name<\/strong>.<\/li>\n<li>\u9009\u62e9 <strong>My Profile<\/strong>.<\/li>\n<\/ol>\n<p>\u8fd9\u662f\u60a8\u7684\u793e\u533a\u4e2a\u4eba\u8d44\u6599\uff0c\u60a8\u53ef\u4ee5\u5728\u5176\u4e2d\u67e5\u770b\u60a8\u7684\u4fe1\u606f\uff0c\u6848\u4f8b\uff0c\u8ba8\u8bba\uff0c\u6587\u4ef6\u7b49\u3002<\/p>\n<h3 class=\"ph\">Go!<\/h3>\n<p>\u4f60\u521a\u5efa\u7acb\u4e86\u4e00\u4e2a\u7c7b\u522b1\u9a91\u81ea\u884c\u8f66\u7684\u793e\u533a\uff01<\/p>\n<p><img decoding=\"async\" class=\"image image-block image-center\" src=\"https:\/\/res.cloudinary.com\/hy4kyit2a\/image\/upload\/v1506963539\/doc\/trailhead\/staging\/team-trailhead_discover-advanced-service-cloud-features_en-us_build-a-community-with-knowledge-and-chat_images_image30_9ec18cc04ab825db72b5513577ccc6da.png\" alt=\"Screenshot of the community home page for Category 1 Biking\" width=\"576\" height=\"392\" \/><\/p>\n<p>\u4f60\u7684\u793e\u533a\u5305\u62ec\uff1a<\/p>\n<ul>\n<li>\u6309\u4e3b\u9898\u7ec4\u7ec7\u7684\u77e5\u8bc6\u6587\u7ae0\u3002<\/li>\n<li>\u7531Live Agent\u63d0\u4f9b\u652f\u6301\u7684\u5728\u7ebf\u804a\u5929\u6309\u94ae\u3002<\/li>\n<li>\u4e00\u4e2a\u521b\u5efa\u652f\u6301\u6848\u4f8b\u7684\u6309\u94ae\u3002<\/li>\n<li>\u5728\u793e\u533a\u4e2d\u63d0\u95ee\u7684\u6309\u94ae\u3002<\/li>\n<li>\u60a8\u7684\u4e2a\u6027\u5316\u5728\u7ebf\u8d44\u6599\u3002<\/li>\n<li>\u53ef\u5b9a\u5236\u7684\u54c1\u724c\uff0c\u5305\u62ec\u6587\u5b57\uff0c\u56fe\u7247\uff0c\u6807\u5fd7\u548c\u989c\u8272\u3002<\/li>\n<\/ul>\n<p>\u5de5\u4f5c\u5f88\u597d\u5728\u8def\u4e0a\u89c1\uff01<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u4f60\u505a\u5230\u4e86 \u6709\u65f6\u95f4\u6765\u6d4b\u8bd5\u4f60\u5efa\u7acb\u4e86\u4ec0\u4e48\u3002 \u70b9\u51fb\u786e\u8ba4\u7535\u5b50\u90ae\u4ef6\u4e2d\u7684\u94fe\u63a5\u67e5\u770b\u5df2\u53d1\u5e03\u7684\u793e\u533a\u5e76\u8bd5\u7528\u3002\u5982\u679c\u60a8\u6ca1\u6709\u6536\u5230\u7535\u5b50\u90ae\u4ef6\uff0c &hellip; <a href=\"http:\/\/www.ponybai.com\/?p=1038\" class=\"more-link\">\u7ee7\u7eed\u9605\u8bfb<span class=\"screen-reader-text\">Community\u77e5\u8bc6\u5e93\u804a\u5929\uff086\uff09\u8bd5\u7528<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[161],"tags":[],"class_list":["post-1038","post","type-post","status-publish","format-standard","hentry","category-community-"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Community\u77e5\u8bc6\u5e93\u804a\u5929\uff086\uff09\u8bd5\u7528 - \u767d\u767d\u968f\u7b14<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"http:\/\/www.ponybai.com\/?p=1038\" \/>\n<meta property=\"og:locale\" content=\"zh_CN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Community\u77e5\u8bc6\u5e93\u804a\u5929\uff086\uff09\u8bd5\u7528 - \u767d\u767d\u968f\u7b14\" \/>\n<meta property=\"og:description\" content=\"\u4f60\u505a\u5230\u4e86 \u6709\u65f6\u95f4\u6765\u6d4b\u8bd5\u4f60\u5efa\u7acb\u4e86\u4ec0\u4e48\u3002 \u70b9\u51fb\u786e\u8ba4\u7535\u5b50\u90ae\u4ef6\u4e2d\u7684\u94fe\u63a5\u67e5\u770b\u5df2\u53d1\u5e03\u7684\u793e\u533a\u5e76\u8bd5\u7528\u3002\u5982\u679c\u60a8\u6ca1\u6709\u6536\u5230\u7535\u5b50\u90ae\u4ef6\uff0c &hellip; 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