{"id":1027,"date":"2018-02-10T11:48:46","date_gmt":"2018-02-10T03:48:46","guid":{"rendered":"http:\/\/www.ponybai.com\/?p=1027"},"modified":"2018-02-10T11:48:46","modified_gmt":"2018-02-10T03:48:46","slug":"community%e7%9f%a5%e8%af%86%e5%ba%93%e8%81%8a%e5%a4%a9%ef%bc%881%ef%bc%89live-agent","status":"publish","type":"post","link":"http:\/\/www.ponybai.com\/?p=1027","title":{"rendered":"Community\u77e5\u8bc6\u5e93\u804a\u5929\uff081\uff09Live Agent"},"content":{"rendered":"<div class=\"unit-content\">\n<div class=\"ph\">\n<h3 class=\"ph\">\u5207\u6362\u5230Salesforce Classic<\/h3>\n<\/div>\n<p>\u73b0\u5728\u60a8\u5df2\u6253\u5f00Trailhead Playground\uff0c\u5207\u6362\u5230Salesforce Classic\u6267\u884c\u8bbe\u7f6e\u6b65\u9aa4\u3002<\/p>\n<p>\u4e0d\u786e\u5b9a\u90a3\u662f\u4ec0\u4e48\u610f\u601d\uff1f\u90a3\u4e48\uff0cSalesforce\u6709\u4e24\u79cd\u7528\u6237\u4f53\u9a8c\uff1aLightning Experience\u548cSalesforce Classic\u3002\u5bf9\u4e8e\u6b64\u9879\u76ee\uff0c\u60a8\u9700\u8981\u4f7f\u7528Salesforce Classic\u8bbe\u7f6e\u4e00\u4e9b\u529f\u80fd\u3002<\/p>\n<p>\u8981\u5207\u6362\u5230Salesforce Classic\uff0c\u8bf7\u5355\u51fb\u60a8\u7684\u914d\u7f6e\u6587\u4ef6[1]\u5e76\u9009\u62e9\u5207\u6362\u5230Salesforce Classic [2]\u3002<\/p>\n<p><img decoding=\"async\" class=\"image image-block image-center\" src=\"https:\/\/res.cloudinary.com\/hy4kyit2a\/image\/upload\/v1506963541\/doc\/trailhead\/staging\/team-trailhead_discover-advanced-service-cloud-features_en-us_build-a-community-with-knowledge-and-chat_images_image3_c0cf6ae29ef80bf394b338c34e81af89.png\" alt=\"Click the profile icon in the lightning header and then select Switch to Salesforce Classic.\" width=\"265\" height=\"188\" \/><\/p>\n<p>\u8fdb\u5165Salesforce Classic\u540e\uff0c\u70b9\u51fb\u8bbe\u7f6e[3]\u3002<\/p>\n<p><img decoding=\"async\" class=\"image image-block image-center\" src=\"https:\/\/res.cloudinary.com\/hy4kyit2a\/image\/upload\/v1506963541\/doc\/trailhead\/staging\/team-trailhead_discover-advanced-service-cloud-features_en-us_build-a-community-with-knowledge-and-chat_images_image2_f6bc5e55d6261c6e52d185aa504444ee.png\" alt=\"From the Classic header click the Setup link to go to Setup.\" width=\"576\" height=\"85\" \/><\/p>\n<div class=\"ph\"><\/div>\n<div class=\"ph\">\n<h3 class=\"ph\">\u542f\u7528Live Agent<\/h3>\n<\/div>\n<p>Live Agent\u662f\u670d\u52a1\u4e91\u529f\u80fd\uff0c\u5141\u8bb8\u60a8\u76f4\u63a5\u4ece\u60a8\u7684\u7f51\u7ad9\u4e0e\u5ba2\u6237\u804a\u5929\u3002\u7c7b\u522b1\u81ea\u884c\u8f66\u5df2\u51b3\u5b9a\u5b9e\u65bd\u804a\u5929\uff0c\u4ee5\u4fbf\u4ed6\u4eec\u80fd\u591f\u66f4\u5feb\u5730\u8054\u7cfb\u5ba2\u6237\uff0c\u5e76\u4e3a\u4ed6\u4eec\u63d0\u4f9b\u66f4\u591a\u7684\u9009\u62e9\u3002\u8ba9\u6211\u4eec\u6253\u5f00Live Agent\u3002<\/p>\n<ol>\n<li>\u4ece\u5b89\u88c5\u7a0b\u5e8f\u4e2d\uff0c\u5728\u5feb\u901f\u67e5\u627e\u4e2d\u8f93\u5165 <strong>Live Agent Settings<\/strong>\u00a0\uff0c\u7136\u540e\u9009\u62e9 <strong>Live Agent Settings<\/strong>.<\/li>\n<li>\u9009\u62e9 <strong>Enable Live Agent<\/strong>.<\/li>\n<li>\u70b9\u51fb <strong>Save<\/strong>.<\/li>\n<\/ol>\n<div class=\"ph\"><\/div>\n<div class=\"ph\">\n<h3 class=\"ph\">\u5206\u914dLive Agent\u6743\u9650<\/h3>\n<\/div>\n<p>\u8981\u8bbf\u95eeLive Agent\uff0c\u60a8\u9700\u8981\u5bf9\u7528\u6237\u8bb0\u5f55\u7684\u6743\u9650\u3002<\/p>\n<ol>\n<li>\u4ece\u8bbe\u7f6e\u4e2d\uff0c\u5728\u5feb\u901f\u67e5\u627e\u4e2d\u8f93\u5165 <strong>Users\u00a0<\/strong>\u5e76\u9009\u62e9 <strong>Users<\/strong>.<\/li>\n<li>\u51fb\u60a8\u7684\u59d3\u540d\u65c1\u8fb9\u7684\u00a0<strong>Edit<\/strong><\/li>\n<li>\u9009\u62e9 <strong>Live Agent User<\/strong>.<\/li>\n<li>\u70b9\u51fb <strong>Save<\/strong>.<\/li>\n<\/ol>\n<div class=\"ph\"><\/div>\n<div class=\"ph\">\n<h3 class=\"ph\">\u521b\u5efa\u5b9e\u65f6\u4ee3\u7406\u6280\u80fd<\/h3>\n<\/div>\n<p>\u6280\u80fd\u662f\u60a8\u5206\u914d\u7ed9\u4ee3\u7406\u4eba\u7684\u4e13\u4e1a\u77e5\u8bc6\u9886\u57df\uff0c\u6240\u4ee5\u804a\u5929\u4f1a\u88ab\u53d1\u9001\u7ed9\u5177\u6709\u6b63\u786e\u6280\u80fd\u7684\u4ee3\u7406\u4eba\u3002\u60a8\u53ef\u4ee5\u521b\u5efa\u6e20\u9053\uff0c\u4ea7\u54c1\uff0c\u5347\u7ea7\u8def\u5f84\u7b49\u6280\u80fd\u3002\u4f8b\u5982\uff0c\u7c7b\u522b1\u9a91\u81ea\u884c\u8f66\u53ef\u80fd\u60f3\u8981\u5206\u914d\u4e0d\u540c\u7684\u6210\u4eba\u81ea\u884c\u8f66\u6280\u80fd\u4e0e\u5b69\u5b50\u7684\u81ea\u884c\u8f66\u3002<\/p>\n<p>\u5bf9\u4e8e\u8fd9\u4e2a\u9879\u76ee\uff0c\u6211\u4eec\u8bbe\u7f6e\u4e86\u4e00\u9879\u6280\u5de7\u6765\u4fdd\u6301\u7b80\u5355\u3002\u60a8\u4ee5\u540e\u53ef\u4ee5\u968f\u65f6\u6dfb\u52a0\u66f4\u591a\u6280\u80fd\u3002<\/p>\n<ol>\n<li>\u5728\u5feb\u901f\u67e5\u627e\u4e2d\u8f93\u5165 <strong>Skills<\/strong>\u00a0\u7136\u540e\u9009\u62e9 <strong>Skills<\/strong>.<\/li>\n<li>\u70b9\u51fb <strong>New<\/strong>.<\/li>\n<li>\u5b9a\u4e49\u6280\u80fd\u5982\u4e0b\uff1a\n<ul>\n<li>\u540d\u79f0:\u00a0<strong>Web Support<\/strong><\/li>\n<li>\u5f00\u53d1\u4eba\u5458\u540d\u79f0:\u00a0<strong>Web_Support<\/strong><\/li>\n<\/ul>\n<\/li>\n<li>\u5728\u5206\u914d\u914d\u7f6e\u6587\u4ef6\u533a\u57df\u4e2d\uff0c\u6dfb\u52a0 <strong>System Administrator, Custom: Support Profile<\/strong>, \u548c\u00a0<strong>Standard User<\/strong>.<\/li>\n<li>\u70b9\u51fb <strong>Save<\/strong>.<\/li>\n<\/ol>\n<div class=\"ph\"><\/div>\n<div class=\"ph\">\n<h3 class=\"ph\">\u521b\u5efa\u4e00\u4e2aLive Agent\u914d\u7f6e<\/h3>\n<\/div>\n<p>\u914d\u7f6e\u786e\u5b9a\u60a8\u7684\u652f\u6301\u4eba\u5458\u7684\u8bbe\u7f6e\u3002<\/p>\n<ol>\n<li>\u5728\u5feb\u901f\u67e5\u627e\u4e2d\u8f93\u5165 <strong>Live Agent Configurations<\/strong> \u7136\u540e\u9009\u62e9\u00a0<strong>Live Agent Configurations<\/strong>.<\/li>\n<li>\u70b9\u51fb <strong>New<\/strong>.<\/li>\n<li>\u5b9a\u4e49\u914d\u7f6e\u5982\u4e0b\uff1a\n<ul>\n<li>Live Agent\u914d\u7f6e\u540d\u79f0:\u00a0<strong>Web Support Configuration<\/strong><\/li>\n<li>\u5f00\u53d1\u4eba\u5458\u540d\u79f0:\u00a0<strong>Web_Support_Configuration<\/strong><\/li>\n<\/ul>\n<\/li>\n<li>\u5728\u5206\u914d\u914d\u7f6e\u6587\u4ef6\u533a\u57df\u4e2d\uff0c\u6dfb\u52a0 <strong>System Administrator, Custom: Support Profile,\u00a0<\/strong>\u548c\u00a0<strong>Standard User<\/strong>.<\/li>\n<li>\u70b9\u51fb <strong>Save<\/strong>.<\/li>\n<\/ol>\n<div class=\"ph\"><\/div>\n<div class=\"ph\">\n<h3 class=\"ph\">\u521b\u5efa\u4e00\u4e2aLive Agent\u804a\u5929\u6309\u94ae<\/h3>\n<\/div>\n<p>\u901a\u8fc7\u804a\u5929\u6309\u94ae\uff0c\u793e\u533a\u6210\u5458\u53ef\u4ee5\u4e0e\u60a8\u7684\u5ea7\u5e2d\u5f00\u59cb\u804a\u5929\u3002<\/p>\n<ol>\n<li>\u5728\u5feb\u901f\u67e5\u627e\u4e2d\u8f93\u5165 <strong>Chat Buttons<\/strong>\u00a0\u7136\u540e\u9009\u62e9\u804a\u5929 <strong>Chat Buttons &amp; Invitations<\/strong>.<\/li>\n<li>\u70b9\u51fb <strong>New<\/strong>.<\/li>\n<li>\u9009\u62e9\u7c7b\u578b <strong>Chat Button<\/strong>.<\/li>\n<li>\u5b9a\u4e49\u6309\u94ae\u5982\u4e0b\uff1a\n<ul>\n<li>\u540d\u79f0:\u00a0<strong>Web Support Chat<\/strong><\/li>\n<li>\u5f00\u53d1\u8005\u540d\u79f0:\u00a0<strong>Web_Support_Chat<\/strong><\/li>\n<\/ul>\n<\/li>\n<li>\u5728\u201c\u8def\u7531\u4fe1\u606f\u201d\u4e0b\uff0c\u4ece\u201c\u53ef\u7528\u6280\u80fd\u201d\u4e2d\u9009\u62e9\u201c<strong>Web Support<\/strong>\u201d\u5e76\u5c06\u5176\u6dfb\u52a0\u5230<\/li>\n<li>\u70b9\u51fb <strong>Save<\/strong>.<\/li>\n<\/ol>\n<div class=\"ph\"><\/div>\n<div class=\"ph\">\n<h3 class=\"ph\">\u521b\u5efa\u5b9e\u65f6\u4ee3\u7406\u90e8\u7f72<\/h3>\n<\/div>\n<ol>\n<li>\u5728\u5feb\u901f\u67e5\u627e\u4e2d\u8f93\u5165 <strong>Deployments<\/strong>\u00a0\u7136\u540e\u9009\u62e9 <strong>Deployments<\/strong>.<\/li>\n<li>\u70b9\u51fb <strong>New<\/strong>.<\/li>\n<li>\u6309\u5982\u4e0b\u65b9\u5f0f\u5b9a\u4e49\u60a8\u7684\u90e8\u7f72\uff1a\n<ul>\n<li>Live Agent\u90e8\u7f72\u540d\u79f0:\u00a0<strong>Web Support Chat Deployment<\/strong><\/li>\n<li>\u5f00\u53d1\u8005\u540d\u79f0:\u00a0<strong>Web_Support_Chat_Deployment<\/strong><\/li>\n<\/ul>\n<\/li>\n<li>\u4e3a\u804a\u5929\u7a97\u53e3\u6807\u9898\u8f93\u5165 <strong>Category 1 Biking<\/strong>.<\/li>\n<li>\u70b9\u51fb <strong>Save<\/strong>.<\/li>\n<\/ol>\n<div class=\"ph\"><\/div>\n<div class=\"ph\">\n<h3 class=\"ph\">\u5c06Live Agent\u6dfb\u52a0\u5230\u793a\u4f8b\u63a7\u5236\u53f0<\/h3>\n<\/div>\n<p>\u5728\u9879\u76ee\u7684\u540e\u671f\uff0c\u6211\u4eec\u6a21\u62df\u4f60\u548c\uff08ahem\uff09\u4e4b\u95f4\u7684\u804a\u5929\u4f1a\u8bdd\u3002\u4e3a\u6b64\uff0c\u6211\u4eec\u9700\u8981\u5c06Live Agent\u6dfb\u52a0\u5230Trailhead Playground\u4e2d\u7684\u793a\u4f8b\u63a7\u5236\u53f0\u3002<\/p>\n<ol>\n<li>\u5728\u5feb\u901f\u67e5\u627e\u4e2d\u8f93\u5165 <strong>Apps<\/strong>\u00a0\u7136\u540e\u9009\u62e9 <strong>Apps<\/strong>.<\/li>\n<li>\u70b9\u51fb\u793a\u4f8b\u63a7\u5236\u53f0\u65c1\u8fb9\u7684\u00a0<strong>Edit<\/strong><\/li>\n<li>\u9009\u62e9 <strong>Include Live Agent in this App<\/strong>.<\/li>\n<li>\u5728\u201c\u9009\u62e9\u804a\u5929\u5de5\u4f5c\u533a\u9009\u9879\u201d\u65c1\u8fb9\uff0c\u9009\u62e9 <strong>New case<\/strong>.<\/li>\n<li>\u5411\u4e0b\u6eda\u52a8\u5230\u9875\u9762\u5e95\u90e8\u9644\u8fd1\u7684\u6307\u5b9a\u3002\u9009\u62e9\u7cfb\u7edf\u7ba1\u7406\u5458\u65c1\u8fb9\u7684\u53ef\u89c1\u3002<\/li>\n<li>\u70b9\u51fb <strong>Save<\/strong>.<\/li>\n<\/ol>\n<div class=\"ph\"><\/div>\n<div class=\"ph\">\n<h3 class=\"ph\">\u542f\u7528\u793e\u533a<\/h3>\n<\/div>\n<p>\u5ba2\u6237\u793e\u533a\u53ef\u4ee5\u8ba9\u5ba2\u6237\u968f\u65f6\u968f\u5730\u4e0e\u516c\u53f8\u8fdb\u884c\u4ea4\u6d41\u3002\u4ed6\u4eec\u53ef\u4ee5\u641c\u7d22\u6587\u7ae0\uff0c\u63d0\u51fa\u95ee\u9898\uff0c\u5e76\u83b7\u5f97\u4f17\u5305\u7684\u7b54\u6848\u3002\u8fd9\u79cd\u529f\u80fd\u6b63\u662f\u201c1\u7c7b\u9a91\u884c\u201d\u9700\u8981\u5438\u5f15\u5fe0\u5b9e\u7c89\u4e1d\u7684\u529f\u80fd\u3002<\/p>\n<p>\u8ba9\u6211\u4eec\u5f00\u59cb\u6253\u5f00\u793e\u533a\u3002<\/p>\n<p>\u6ce8\u610f\uff1a\u542f\u7528\u793e\u533a\u540e\uff0c\u60a8\u65e0\u6cd5\u5173\u95ed\u5b83\u3002<\/p>\n<ol>\n<li>\u4ece\u8bbe\u7f6e\u4e2d\uff0c\u5728\u5feb\u901f\u67e5\u627e\u4e2d\u8f93\u5165 <strong>Communities Settings<\/strong>\u00a0\u7136\u540e\u9009\u62e9 <strong>Communities Settings<\/strong>.<\/li>\n<li>\u9009\u62e9 <strong>Enable Communities<\/strong>.<\/li>\n<li>\u8f93\u5165\u4e00\u4e2a\u552f\u4e00\u7684\u503c\u4f5c\u4e3a\u60a8\u7684\u57df\u540d\uff0c\u7136\u540e\u70b9\u51fb <strong>Check Availability<\/strong>. \uff08\u6ce8\u610f\uff1a\u8bf7\u8bb0\u4f4f\uff0c\u4fdd\u5b58\u540e\u4e0d\u80fd\u66f4\u6539\u57df\u540d\uff0c\u5fc5\u987b\u8c03\u7528Salesforce\u624d\u80fd\u66f4\u6539\u57df\u540d\u3002\uff09<\/li>\n<li>\u70b9\u51fb <strong>Save<\/strong>.<\/li>\n<li>\u70b9\u51fb <strong>OK<\/strong>.<\/li>\n<\/ol>\n<p>\u60a8\u5e94\u8be5\u5df2\u88ab\u91cd\u5b9a\u5411\u5230\u5b89\u88c5\u7a0b\u5e8f\u4e2d\u7684\u201c\u6240\u6709\u793e\u533a\u201d\u9875\u9762\uff0c\u4f46\u5982\u679c\u6ca1\u6709\uff0c\u8bf7\u5728\u5feb\u901f\u67e5\u627e\u4e2d\u8f93\u5165 <strong>All Communities<\/strong> \u7136\u540e\u9009\u62e9<strong>\u00a0All Communities<\/strong>.<\/p>\n<ol>\n<li>\u70b9\u51fb <strong>New Community<\/strong>.<\/li>\n<li>\u9009\u62e9 <strong>Customer Service (Napili) template<\/strong>.<\/li>\n<li>\u70b9\u51fb <strong>Get Started<\/strong>.<\/li>\n<li>\u5bf9\u4e8e\u540d\u79f0\uff0c\u8f93\u5165 <strong>Category 1 Biking<\/strong>.<\/li>\n<li>\u70b9\u51fb <strong>Create<\/strong>.<\/li>\n<\/ol>\n<p>\u5feb\u901f\u6d4f\u89c8\u4e00\u4e0b\u3002\u8fd9\u662f\u793e\u533a\u5de5\u4f5c\u533a\uff0c\u4f60\u5f88\u5feb\u5c31\u4f1a\u56de\u5230\u8fd9\u91cc\u6765\u5b9a\u5236\u548c\u7ba1\u7406\u4f60\u7684\u793e\u533a\u3002\u4f46\u73b0\u5728\uff0c\u8ba9\u6211\u4eec\u5b8c\u6210\u914d\u7f6e\u6211\u4eec\u7684\u7c7b\u522b1\u9a91\u81ea\u884c\u8f66\u7684\u804a\u5929\u7ec4\u4ef6\u3002\u6211\u4eec\u5728\u9879\u76ee\u7684\u4e0b\u4e00\u6b65\u505a\u5230\u8fd9\u4e00\u70b9\u3002<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u5207\u6362\u5230Salesforce Classic \u73b0\u5728\u60a8\u5df2\u6253\u5f00Trailhead Playground\uff0c\u5207\u6362\u5230Sal &hellip; <a href=\"http:\/\/www.ponybai.com\/?p=1027\" class=\"more-link\">\u7ee7\u7eed\u9605\u8bfb<span class=\"screen-reader-text\">Community\u77e5\u8bc6\u5e93\u804a\u5929\uff081\uff09Live Agent<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[161],"tags":[193],"class_list":["post-1027","post","type-post","status-publish","format-standard","hentry","category-community-","tag-193"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Community\u77e5\u8bc6\u5e93\u804a\u5929\uff081\uff09Live Agent - \u767d\u767d\u968f\u7b14<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"http:\/\/www.ponybai.com\/?p=1027\" \/>\n<meta property=\"og:locale\" content=\"zh_CN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" 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